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“Apartments - huge, great location, couple of quibbles” 3 of 5 bubbles
Review of Rydges Southbank Townsville

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Rydges Southbank Townsville
Ranked #24 of 42 Hotels in Townsville
Brisbane, Queensland
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Apartments - huge, great location, couple of quibbles”
3 of 5 bubbles Reviewed May 11, 2011

Was booked in as part of a business trip. On arrival was informed I'd been booked into an apartment as the hotel was full. The apartments are in a separate building a short walk from the hotel.

Reception staff was polite and efficient, and ensured I could find my way to the apartments.

Somehow managed to score a two bedroom apartment. Absolutely enormous for just little ol' me. Plenty of room with a large balcony included. Would easily accommodate two couples.

A bit disappointed with cleanliness - the balcony tiled floor was grubby, there were glass marks on the kitchen bench and one of the ensuite sinks, and the fridge interior needed a clean. Perhaps it was a last minute rush job to make the room available? Otherwise clean and tidy.

There were two TVs, but interestingly neither was digital. There was also no phone (unless it was very well hidden). For a one night business trip who cares, for longer this may have been annoying. Also could not find a tea towel, but used little crockery so didn't follow up (I'm sure I could have been provided with one had I asked).

Palmer Street location is excellent - restaurants aplenty. The restaurant buffet was typical motel / hotel fare - nothing exceptional, but plenty good enough for me.

If you were staying in Townsville and had family or travelling with others, and you didn't care much for telly, this would be worth a look.

  • Stayed May 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nicky1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
Thank you for your feedback. The apartments certainly are a great product especially for families or larger groups. From time to time we do upgrade our guests depending on the hotel occupancy. I have taken note of the 'quibbles' you experienced and will address accordingly. We are working closely with apartment owners to upgrade to digital TV's. There certainly should be phones in each apartment we will follow up just to make sure.
Regards,
Rob McGufficke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

Traveler rating
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    127
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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  • German first
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English first
perth
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed April 28, 2011

Was very disappointed with the room and look of hotel. Looks very old and untidy. Room was a horror. Surpieor room looked like a 1 star motel room. No furniture match. I even checked for bed bugs. Bathroom was always wet, never dried. Taps and silver were rusty and chipped. Was hard not to wear my shoes in shower. One small double bed and one chair. Standard on internet looked better but stil ugly. Never will I stay here again. Well disppointing as a Rydges Hotel.

Room Tip: If have to stay get Executive Room or dont stay.
See more room tips
  • Stayed April 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank jillyperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
Soft refurbishment has begun on the hotel including new Rydges Dream beds and linen. LCD's will be installed in July 11 and painting will also take place in the new financial year. The restaurant has also been earmarked for renovation.
We do not have any rooms with singular double beds, all are queen and in our suites, King Size. Our twin rooms have all been upgraded to twin double beds.
Regards,
Rob McGufficke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Townsville hotels

Townsville, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 23, 2011

Called in for faimily meal all was good untill my main.Tbone steak with chats potatoes arrived all going good untill potatoe skin turned out to be 25mm x 50mm material composite that had a very bitter taste associated with it.. Waitress was very appologetic but certainly no response from the shall i say cheif or Maitre D. A very poor meal from a restaurant that has the best steaks in town sign out front

  • Stayed March 2011, traveled with family
    • 1 of 5 bubbles
      Cleanliness
Helpful?
1 Thank rammy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
It is an unfortunate occurance when things other than food are found on our guests plates. However I can assure you that this is a very isolated incident. Our kitchens undergo stringent HACCP and food safe testing and are compliant in all aspects. All of our kitchen staff have food handling certificates.
I'm glad that your waiter offered an apology, given the seriousness of the incident, perhaps the Chef and the supervisor of duty should have also. Definately food for thought, thank you for your feedback.
Rob McGufficke.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ipswich, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed March 20, 2011

Granted, we only stayed here one night on our way up north. However, it was still a very disappointing experience. We would never stay here again. The hotel is so dated. I agree with other reviews about the staff. They are not very friendly and yes, somewhat apathetic. The lobby is pleasant enough but when we got to our room, we could not believe that we had paid good money for a supposed 4-star hotel for a room like that. It felt like we had been shoved into a little corner of the hotel somewhere in a shabby, musty smelling room with no view at all. You always assume that you will get quality and good value for money with a Rydges hotel but that was not demonstrated here. We couldn't wait to leave. Hopefully, the refurbishment mentioned on this website gives this hotel a much needed lift. It is in a good location but is letting down Rydges' good name at present.

  • Stayed October 2010, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank andrewandjoanne2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
Soft refurbishment has begun at Rydges Southbank with new Rydges Dream Beds and linen. LCD TV's are due for installation in July (2011) and painting will also take place in the coming months as well as a review of the restaurant concept.
The management team has a lot of new faces since june 2011 and is working very closely with staff to ensure attitudes such as those that you encountered become a thing of the past. I am confident that service and the guest experience is well and truly headed in the right direction.
Regards,
Rob McGufficke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed February 9, 2011

While the Hotel is in need of a little work, it is well priced for what you get, and I would say value for money. It's location is great, close to restaurants, the Strand, and other attractions, and we often left our car and just walked, or caught the red bus, which stops just outside the Hotel.
As I said it was well priced at $109.00 per night, and that included breakfast for the three of us.

  • Stayed January 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank BelindaChen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
The location of Rydges Townsville is certainly one of the biggest draw cards with close proximity to Townsville's most renowed dining precinct, Palmer St . During the summer months and school holidays we often run a number of specials.
Rejuvenation work on the hotel has commenced including new Rydges Dream Beds and LCD TV's, rooms will be painted in the coming months.
Regards,
Rob McGufficke
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grindelwald, Australia
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed January 27, 2011

My partner and I stayed here back in November 2010 and we were so disappointed at the poor state of the hotel and the apathetic staff, we checked out after 2 nights of our 5 night stay!

Our room was so cold I had to spend most of the day out of the room to thaw out. We made several requests to do something about the airconditioning but our requests fell on deaf ears. Why didn't we turn it off? There is a sign on the airconditioner unit saying an alarm will sound if we turned the airconditioner off. Seems to me this is an ongoing problem!!

The sheets on the bed were stained and ripped, the crockery and cutlery was dirty and the tiny TV had poor reception on most channels. There was only 1 chair in the room - despite it being a double room, and nowhere else to sit and read or relax. The pool area was pleasant, however it seems this is the hotel of choice for business dinners as on both of the nights we stayed, there were functions in the pool area.

The staff seemed so tired and apathetic - it was almost like they were aware of these issues, but couldn't care less. When I stated we were checking out because we were not happy with the standard of the hotel, they neglected to ask us to clarify our reasons for leaving.

Certainly the location is great - close to restaurants and the city centre, but not enough to convince me to ever stay here again. And there were free movies - pity the TV was so small I could barely see it!!

  • Stayed November 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank KateMc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
A new management team is in place (June 11) and we are working very hard to eleviate many of the issues which you have noted above. Sort refurbishment has begun including new Rydges Dream Beds and LCD TVs (July 11), hotel rooms will be painted in the coming months.
With regards to service standards, rest assured your comments will be discussed with the team and that attitudes such as these will be a thing of past.
Regards,
Rob McGufficke
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed January 11, 2011

Definitely expected more from a 4star hotel.

Rooms - clean however very basic, dated decor. We didnt spend much time in the rooms, what is does have going for it is its location. Great Asian restaurant next door and other eateries all along the same street. Plenty parking.

Staff - uninterested and not very helpful. The 2 days we stayed, i handed in 4 different items of property left in the hotel lobby (staff not very observant). Someone had also left a pair of panties in the middle of the lobby - hotel response was "ah okay"..not a good look with other guest queuing to check out. Also, weird smell from elevator.

All in all, good base if you are going for location. But value for money...hmm not so much.

  • Stayed January 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank ms_aidan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RMcGufficke, General Manager at Rydges Southbank Townsville, responded to this review, June 21, 2011
Thank you for your feedback. The hotel has added new Rydges Dream beds and linen to all rooms. LCD's are due in July 11 and further renovations are expected in 2011.
With regards to staffing, rest assured that the new management team are focusing on providing a guest experience that is befitting our four star rating and Rydges standards.
Kind regards,
Rob McGufficke.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rydges Southbank Townsville

Property: Rydges Southbank Townsville
Address: 23 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Rydges Southbank Townsville 4*
Number of rooms: 110
Official Description (provided by the hotel):
Rydges Southbank Townsville sits in the heart of Townsville's foodie precinct on Palmer Street and only a short stroll to the CBD. Our hotel is the gateway to Magnetic Island & Great Barrier Reef. Business and leisure travellers alike will appreciate our central business district location near all the premier shopping, dining and entertainment areas ... more   less 
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Also Known As:
Rydges Southbank Hotel Townsville
Townsville Rydges Southbank Hotel

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