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“excellent choice”
Review of Mercure Townsville

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Mercure Townsville
Ranked #9 of 41 Hotels in Townsville
GreenLeadersGold level
Reviewed March 14, 2014

Service is great, with friendly helpful staff. Good meals in the dining room and room service is available. The facilities are very good. Located close to everything. Family friendly....beautiful gardens, quiet and peaceful...

  • Stayed: March 2014, traveled with friends
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Review collected in partnership with Accorhotels.com
Thank Shane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded March 16, 2014

Thank you Shane, we appreciate you taking the time to post a review about your recent stay with us at the Mercure Townsville.
We are so thrilled you enjoyed your stay so much and that your family enjoyed our lovely gardens and facilities.
I will pass your comments onto the team, as I am sure they will serve as great encouragement as we continually strive for excellence.
Thanks again, we hope to welcome you back soon.
Juanita Trickett
Assistant Manager
Mercure Townsville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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492 - 498 of 945 reviews

Reviewed March 13, 2014

This resort has always been good value.
Central to everything & has always had good knowledgeable staff to assist.
Rooms are clean & restaurant has a good selection of menu choices.
Excellent for family.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded March 16, 2014

Lovely to read your comments John,
Our team are always striving to provide our guests with a memorable stay, your comments reflect that their hard work is achieving great results.
The current restaurant menu has only recently been released so we are thrilled you enjoy the choices on offer.
We appreciate you taking the time to post a review about your stay and we look forward to seeing you again soon.
Juanita Trickett
Assistant Manager
Mercure Townsville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

We stayed for a brief one night stopover in the dark. The layout of the Mercure was the most confusing in three weeks of travelling. The car park was very full when we we arrived, and had to park quite a way from reception. Then we were give an upstairs room (no lifts) on a block that was three blocks away from reception. The signage was ok but could be clearer.

The room was good with decent beds and air conditioning, however no free WiFI, and a surcharge for credit cards - next time I'm just passing through I'd stay in a Motel. As a resort for a few days, the Mercure would be far more attractive with its pools and beautiful setting.

Room Tip: Upstairs rooms do not have lift access, and some are a long way from reception.
See more room tips
  • Stayed: February 2014, traveled as a couple
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Thank ARH500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded March 10, 2014

Thank you for taking the time to post a review about your recent stay with us.
We appreciate that the resort style layout of the hotel does not always provide the easiest access to rooms therefore any of our team would be more than happy to assist guests with their luggage or directions.
The pool and beautiful grounds certainly allow our guests to relax and enjoy their time at the hotel.
The hotel can be very busy at times, to combat this we have an area set aside in the reception driveway for our guests to unload luggage before parking. I apologise that this was not explained to you when you stayed.
Mercure Townsville offers 30 minutes of complimentary WiFi to all guests which is accessible in the hotel lobby. To avoid paying the 1.5% credit card surcharge, we also accept EFTPOS and cash payments which are surcharge free.
I sincerely apologise that your experience with us did not meet your expectations on this occasion.
Thank you again for your comments, we do hope to see you again if you have the time to spend a few days with us.
Juanita Trickett
Assistant Manager
Mercure Townsville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014 via mobile

Am staying for a couple of nights for work. Group of 6 of us had dinner in restaurant. I ordered pork belly. Very very dry, no sauce, very few vegies left me still hungry. Other people's meal sizes were only very small also (given the price tag). Very disappointed, glad work is paying.

Stayed: March 2014, traveled on business
3  Thank RLKirkwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded March 5, 2014

Dear RLKirkwood
Thank you for taking the time to post a review about your stay with us.
We were surprised to hear your comments in regards to the meal ordered in the restaurant as the Pork Belly consistently generates compliments to the chef. I have passed on your comments to the Executive Chef so that this matter can be investigated.
Once again we appreciate the time taken to post this review.
Warm regards
Juanita Trickett
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

A little out of town, but handy if you have your own transport. Not the place to stay if you were planning on strolling down the strand. Great Buffet Breakfast, comfortable rooms and very quiet. It is a hike from the car park to the rooms, so if you have lot's of luggage use a porter or a trolley

  • Stayed: February 2014, traveled on business
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1  Thank Travellin4w0rk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded March 5, 2014

Dear Travellin4wOrk
Thank you for taking the time to post a review about your stay with us at Mercure Townsville.
We were pleased to see you enjoyed the buffet breakfast and found your room comfortable and quiet for a good night's sleep.
We certainly appreciate your comments and look forward to seeing you again soon.
Warm regards
Juanita Trickett
Assistant Manager
Mercure Townsville

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014

Stayed here a few times whilst travelling to Townsville and looking for semi-permanent accommodation. Found a great deal through last minute secret deals, where you can often work out where the place is before to see if it's a good deal, which it was.

The grounds are much better than I was expecting. Especially when considering the very very reasonable price that I paid. I've paid much more for a dodgy motel whilst on the road.

There's a lovely and very large pool that traverses through the place. It's the sort of pool that I'd have had a blast with as a kid. There's a wading pool that connects to the main pool and a small water fall.

It's on a lake with a small walk next to it and some nice spots to sit and relax.

The room was pretty basic, but decent.

I even managed to lose one of my door cards. Dreading the replacement fees, I was quite surprised when they said not to worry about it!

The staff were pleasant, and there's a 24hr check in.

If i was ever looking for a place for short term in Townsville I'd definitely be back here.

One thing i'd mention is that it's a bit out from the centre of town. but most people visiting Townsville would have a car anyway, so that shouldn't be much of an issue at all.

highly recommended.

Room Tip: as others have recommended, go with a lake view.
See more room tips
  • Stayed: January 2014, traveled solo
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1  Thank mkerr123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded March 5, 2014

Dear mkerr
Thank you for taking the time to post a review about your recent stay with us here at the Mercure Townsville. It is pleasing to read your comments and hear how much you enjoyed your experience at the hotel.
The pool and grounds are fantastic and a real attraction for us, we are glad you liked them too.
We look forward to seeing you again soon.
Kind regards
Juanita Trickett
Assistant Manager
Mercure Townsville

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 30, 2014

  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank jayowick
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded February 9, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Townsville

Address: 166 Woolcock St, Townsville, Queensland 4812, Australia
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Townsville
Price Range: $79 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Townsville 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

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