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“Disapointing”
Review of Mercure Townsville

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Mercure Townsville
Ranked #9 of 41 Hotels in Townsville
GreenLeadersGold level
Melbourne, Australia
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Disapointing”
Reviewed October 29, 2013

My mother and I stayed here last weekend in a family garden room. When we arrived at around 7.00pm we checked. I had to drive to the back of the hotel and then try and find our room. When I couldn't find it I had to return to reception to get more details of where to go. Finally find our room unpacked the cases and then had to return the car to the front carpark. The room was very ordinary with very marked carpet. We stayed for 4 nights and the toiletries were not replenished once during our stay. Dined in the Restaurant the food was ok but very long wait for service. The menu was very heavy for the time of year - more of a cold winter menu. Another night we ate in the restaurant and had to wait for our meals for over an hour and it seemed that everyone who came in after us were served before us. I wouldn't recomend this hotel or will I return to it!

Room Tip: Don't bother staying there.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suefuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, November 3, 2013
Dear Suefuller
Thank you for taking the time to share your recent experience at the Mercure Townsville. We apologise that your experience did not meet your expectations.
I am currently speaking with both the Restaurant Manager and the Executive Housekeeper in regards to the issues you experienced during you stay.
I certainly understand the difficulties you experienced getting to your room and with follow up with our reception team to ensure more detailed explanations are provided to guests on check in.
Again thank you Sue for providing this feedback, we certainly appreciate the opportunity to improve our services.
Kind regards

Juanita Trickett
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
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English first
Yeppoon, Australia
Level 5 Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed October 14, 2013

Upon a late check in, the room was great, right on the lake, great for kids, clean, air con and nice thick white towels. The breakfast was lovely, as was the lady in the reception and the restaurant. The pool was nice too, the whole place has a nice relaxing vibe. The only small thing I would pick on was the sprinkler was on at 9am, making the path to the carpark a mud pit, and I had white shorts on! But I can definitely forgive that!!!!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carzys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, November 3, 2013
Dear Carzys
Sounds like you had a great stay with us hear at the Mercure Townsville, thank you for taking the time to share your experience.
I must agree with you that the hotel certainly provides a lovely relaxing vibe for our guests. Thank you for letting us know about the sprinkler incident, I will pass this feedback onto our grounds team.
Kind regards

Juanita Trickett
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown
Level 3 Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 9, 2013 via mobile

Very large king sized bed. Very quiet and restful night. We liked the room and decour.
Only down was that the hotel was very hard to find, it is on a service road off the main road and hard to get the navigator to find it.

Stayed October 2013, traveled with friends
Helpful?
Thank Will1954Georgetown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, October 20, 2013
Dear Will1954Georgetown
Thank you for taking the time to share your experience at the Mercure Townsville.
I am very pleased to hear you had a restful night's sleep on a comfortable bed whilst staying with us.
We are currently looking into increasing our signage to enable our guests to locate more easily.
Once again Will, it was great to receive your feedback.
Warm regards
Juanita Trickett
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Townsville

Property: Mercure Townsville
Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Townsville
#6 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Official Description (provided by the hotel):
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

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