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“Mercure”
Review of Mercure Townsville

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Mercure Townsville
Ranked #9 of 41 Hotels in Townsville
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897 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
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English first
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 7, 2013

I stayed here for a wedding and although I got to bed late 1am I was never going to get any sleep with the generators whirring from downstairs, and when my neighbor decided to have a shower at 5am the noise was even louder when the hot water service kicked in. When I complained the staff told me that they were aware of the problems and were awaiting head office to fix or update the generators after having a number of complaints. The room was filthy, the food was disgusting and amateurish. Thank god I stayed here one night!! I also asked the hotel owners/managers to contact me but of course they never did. No matter, I wouldn't stay at this place again nor would I recommend!! I have short stayed travelled all over the world (even third world) and this would class as one of the worse I've stayed in.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, July 13, 2013
Dear Brian S,

Thank you for sharing your comments from your recent stay.

I'm am disappointed to hear your stay wasn't up to your expectations. Your feedback is valuable to us.

Yours Sincerely,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 4 Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 5, 2013

The hotel is on a large block, yes carrying bags to your room is required and had to cary them upstairs. The room was clean but unremarkable. Bathroom has had an upgrade, but mildew on tiles lower down. Bed linen crisp and clean, the bed itself was comfortable. Desk and chair provided writng space, laptop connection and a power board. TV remote worked some of the time. A/C noisy but worked well. Decor bland. Coffee and tea making facilities tucked a way in the wardrobe in a dark place, but they supplied good quality coffee, tea and mugs. Lots of pillows to chose from and a blanket in the cupboard.
Resort offers free tennis (including free use of rackets and balls). Swimming pool area clean and neat. Bar and restaurant looked clean and well presented. Didnt eat there due to price but menu appeared to be of a good variety. Walking distance was Sizzlers, Pizza hut Red Rooster, and a large shopping centre next door. The hotel is a fair drive to the CBD. Overall good but could be great.

Room Tip: Ask for rooms closer to reception. If you cant carry bags upstairs ask for ground floor room.
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JezzaBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, July 12, 2013
Dear JezzaBrisbane,

Thank you for your sharing your comments from your recent stay at the Mercure Townsville.

Your feedback is important to us, we hope to see you again at the resort soon.

Yours Sincerely,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Townsville

Property: Mercure Townsville
Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Phone Number:
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Townsville
#6 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Official Description (provided by the hotel):
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

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