We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Plain”
Review of Mercure Townsville

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mercure Townsville
Ranked #9 of 41 Hotels in Townsville
GreenLeadersGold level
Reviewed July 5, 2013

The hotel is on a large block, yes carrying bags to your room is required and had to cary them upstairs. The room was clean but unremarkable. Bathroom has had an upgrade, but mildew on tiles lower down. Bed linen crisp and clean, the bed itself was comfortable. Desk and chair provided writng space, laptop connection and a power board. TV remote worked some of the time. A/C noisy but worked well. Decor bland. Coffee and tea making facilities tucked a way in the wardrobe in a dark place, but they supplied good quality coffee, tea and mugs. Lots of pillows to chose from and a blanket in the cupboard.
Resort offers free tennis (including free use of rackets and balls). Swimming pool area clean and neat. Bar and restaurant looked clean and well presented. Didnt eat there due to price but menu appeared to be of a good variety. Walking distance was Sizzlers, Pizza hut Red Rooster, and a large shopping centre next door. The hotel is a fair drive to the CBD. Overall good but could be great.

Room Tip: Ask for rooms closer to reception. If you cant carry bags upstairs ask for ground floor room.
See more room tips
  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JezzaBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 12, 2013

Dear JezzaBrisbane,

Thank you for your sharing your comments from your recent stay at the Mercure Townsville.

Your feedback is important to us, we hope to see you again at the resort soon.

Yours Sincerely,

David Weller
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (944)
Traveler rating
Traveler type
Time of year
Language

581 - 587 of 945 reviews

An Accor traveler
Cloncurry
3
Reviewed July 1, 2013

  • Stayed: June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 9, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 30, 2013

  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ruben D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 5, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 28, 2013

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MySemillon
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 5, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed June 27, 2013

This resort style property is near the airport and close to highways west of the cbd and is the best hotel in this part of Townsville. There are several franchised food outlets within a five minute stroll but I'm unaware of any independent restaurants. In any case, I would not feel comfortable in this area venturing further on foot at night. The hotel foyer is open Balinese style, but it's sparse and lacks impact, comfort and tropical lushness. There are several pools set in pleasant garden surrounds which would be popular for those with children. Rooms are located in several two storey buildings - no elevators - and there are a number of function rooms as well. Buildings are connected via garden paths, steps and a bridge arrangement and you may need to go the long way around if you cannot lift your bag/s.

I have stayed at this property four times recently, with varying experiences. The hotel kindly upgraded me to an "executive" room for three of those stays. Those rooms are very nicely appointed, with a reasonable comfort level - good bed, tv, desk, linen, mini bar and stylish bathroom. However the pillows in all rooms are huge and staff really had to search to find one that didn't crick my neck. The room aircon (essential) blows directly on to the bed which kept me awake. You will be disappointed if you like to sleep in because garden sprinklers start up early and the paths beside your room are concrete blocks and so produce a huge clatter as people check out, pulling their bags along.

In the non executive room I found the bathroom hazardous as it requires a very big step up into the bath, with nothing to grip, and would definitely not suit a short or an elderly person. The awkward location of the taps means you have to actually stand under the shower to turn it on and adjust the temperature as you stand there. Hot and cold is not clearly marked and on the day I stayed, there was a problem with the lights so I had to negotiate all this in early morning darkness. Bathrooms are noisy due to aircon units outside all in a row.

There is a bar and restaurant but I found the area uninviting and staff not particularly welcoming or attentive. The evening room service was prompt each time and the food quality ranged from unpleasant to terrific. Some front desk staff are engaging and welcoming, others are indifferent. I also had to follow up on an email I'd sent to the hotel when it went unanswered for three weeks. It's not awful but with a bit of love, this hotel could be delightful.

Room Tip: Take an executive room if you can, and one facing the back or edge of the property.
See more room tips
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank zappagirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 5, 2013

Dear zappagirl,

Thank you for taking the time to write your recent comments on your recent stay at Mercure Townsville.

We appreciate your feedback which is valuable to us, i ensure i will take your comments and direct them to the team to deliver an enjoyable experience for our guests.

Hope to see you again soon!

Yours Sincerely,

David Weller
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2013

We totally enjoyed every aspect of your property and will be highly recommending it to all that travel to Townsville. Staff extremely helpful and unit very clean, only walking distance to shopping complex.
Thank you sincerely Glenn and Lewis

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Glenn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 2, 2013

Dear indepthcleaners,

Thank you for taking time to write your comments from your recent stay at Mercure Townsville.

Its great to hear your positive experience. I am sure this will provide our team with encouragement to continue to strive for an excellant guest experience.

Hope to see you again soon at Mercure Townsville!

Yours Sincerely,

David Weller
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

Hotel very convenient to airport and no aircraft noise at all... five to ten minutes drive to City centre, not walkable which didnt worry us, and convenient to the roads that led out west..room was comfortable and clean.. we had the lower priced room . pleasant surroundings, Restaurant was very good again with pleasant atmosphere. Staff friendly and helpful.

  • Stayed: June 2013, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Boill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this reviewResponded July 2, 2013

Dear Boill,

Thank you for sharing your comments from your recent stay at Mercure Townsville.

It is always a pleasure to hear positive feedback. Our team in the Celsius Restaurant do strive to provide our guests with a enjoyable experience, i am sure they appreciate your comments.

Once again thank you for sharing your experience. Hope to see you again soon!

Yours Sincerely,

David Weller
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Townsville hotels
3 mi away
The Ville Resort-Casino
The Ville Resort-Casino
#11 of 41 in Townsville
804 reviews
2.2 mi away
Hotel Grand Chancellor Townsville
2.4 mi away
Quest Townsville
Quest Townsville
#2 of 41 in Townsville
492 reviews
Show Prices
Show Prices
Show Prices
2.3 mi away
Grand Hotel and Apartments Townsville
2.7 mi away
Oaks M on Palmer
Oaks M on Palmer
#10 of 41 in Townsville
496 reviews
2.6 mi away
Park Regis Anchorage
Park Regis Anchorage
#5 of 41 in Townsville
525 reviews
Show Prices
Show Prices
Show Prices

Been to Mercure Townsville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Townsville

Address: 166 Woolcock St, Townsville, Queensland 4812, Australia
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Townsville
Price Range: $79 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mercure Townsville 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Hotwire, Orbitz, Priceline, Travelocity, Cancelon, HotelQuickly and TripOnline SA so you can book your Mercure Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing