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“Does everything right, but feels like a cross between a Resort and Motel.” 4 of 5 bubbles
Review of Mercure Townsville

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Mercure Townsville
Ranked #10 of 42 Hotels in Townsville
GreenLeadersGold level
Cairns, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Does everything right, but feels like a cross between a Resort and Motel.”
4 of 5 bubbles Reviewed June 3, 2013

What do people generally want when staying at a hotel? A friendly welcome, a clean room, a decent meal and friendly staff. That's what I found at at the Mercure Townsville.

Although this hotel ticks all the box's, it has this strange mix/atmosphere. Located next to a cluster of fast food outlets on one side, and a large urban style shopping complex on the other, its location doesn't seem to fit the Mercure brand. Its outside the CBD, yet fairly close to other areas.

The hotel itself is also a mismatch of new and old. For example, the lobby, pool and resturaunt look fantastic, yet the accommodation block has a motel look with Accor style gear inside.

With that being said, Reception was quick, friendly and professional. Room service was also great as was the food.

This is a good hotel, I wasn't disappointed.


  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank papua13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, June 24, 2013
Dear papua13,

We appreciate your comments on your recent stay at Mercure Townsville.

Its always a pleasure to hear great feeback, especially to our friendly staff.

Mercure Townsvilles location is one of the only resorts in Townsville which can offer a lake view and is positioned on 4.5 ha of lush tropical gardens.

We hope to see you again at the resort soon.

Yours Sincerely,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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833 reviews from our community

Traveler rating
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    178
    52
    27
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Tweed Heads, Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed May 31, 2013

From the time I checked in to the time I left,,was very happy with the staff, from the reception to the cleaners..really helpful and cheerful.Loved the gardens and grounds.Room was great.Bit of a way out of town, but Castletown only a few minutes walk away. A bit disappointed that when I slipped over on a slippery path( after rain),that a sign( at least) wasn't put up to warn others.Would like to have dined at the lovely restaurant, but found the prices a bit steep for my budget.Plenty of other eating places a few minutes walk away. Will definitely stay here again.

  • Stayed May 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, June 22, 2013
Dear Robyn W ,

Thank you for taking the time to write your comments from your recent stay at Mercure Townsville.

It is always a pleasure to hear great feedback. Our team at Mercure Townsville take great pride in delivering a seamless experience for our guests.

The gardens team would be greatly appreciative to hear you loved the grounds.

I ensure your comments will be passed on the team.

We look forward to seeing you again soon!

Yours Sincerely,

David Weller
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
3 of 5 bubbles Reviewed May 30, 2013

The Mercure Townsville was close by to where I has business and did the job - nothing more, nothing less! The chicken curry I had for dinner was below average, but was warm and filling. The coffee was thin and way too hot.
I don't recall his name (it was Roman/Latin) but the guy on the front desk was by far the most friendly and willing to assist that I came across there; a complete contrast to the girl who checked me in!
Would I stay there again? Yes, as it's convenient to where my work takes me. If I was going to Townsville with my family? No chance.

  • Stayed May 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, June 21, 2013
Dear Thetraveller9564,

Thank you for sharing your comments on your recent stay at Mercure Townsville.

Your feedback is important to us, we at Mercure Townsville do strive to provide the highest quality experience for our guests.

Once again thank you, Hope to see you again soon!

Yours Sincerely,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 29, 2013

We were extremely pleased with the room, service and food. The receptionist Teliah was very helpful and a pleasure to deal with. All the staff we had contact with were of the highest quality. All in all a very pleasant time.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Jeffantonio2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, June 21, 2013
Dear TripAdvisor Member,

Thank you for your comments on your recent stay at Mercure Townsville. It is always a pleasure to hear great feedback. I will forward your comments on to the Teliah and the rest of the team.

Once again thank you, we look forward to seeing you again soon.

Yours sincerley,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australian Capital Territory, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 27, 2013

carpets had stains, the two bedside lamps were covered instains, ants were all over the fridge, toilet roll holder fell off & aircon was outside the bathroom window... noisey as can be. Would not consider staying there again.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed May 20, 2013

The foyer leading to the pool, bar and restaurant is lovely. It was relaxing to have a drink by the pool. Lovely gardens and room looks out over the lake. Rooms are quite a way from the carpark, so bags can get a bit heavy. Rooms spacious. With only one overhead light it was a little dark in the room. Well stocked mini bar. Bed a little hard and 'crunchy' - bed base is noisy. Bed has sheet but no cover/bedspread, so got a little cool during the night. Restaurant has nice selection of food. If restaurant prices are too expensive for you, there are some fast food places in the same block, also short walk to Castletown Shopping Centre. Close to airport.

Room Tip: If you have heavy bags, perhaps get a room closer to reception.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AndyCairnsFNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, June 18, 2013
Dear AndyCairns,

Thank you for taking the time for your comments from your stay at Mercure Townsville.
Its a pleasure to read your experiences during your stay.

Our garden team take great pride in maintaining the grounds and are happy to hear your feedback.

Once again thank you for your sharing your experience. Hope to see you again soon!

Yours Sincerely,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed May 19, 2013

Carpets with dirty stains and on the final morning spotted a cochroach scrambling across the wall above my bed. Not cool. An extra table really is required in this room as the desk is just not sufficient. Lucky I only stayed 2 nights, not worth staying any more than that here.

  • Stayed May 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Ryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTownsville, Manager at Mercure Townsville, responded to this review, June 18, 2013
Dear Ryan B,

I appreciate your comments regarding from your stay at Mercure Townsville.

Im am disappointed your stay didnt meet expectations. Our team at Mercure do strive to provide our guests with a enjoyable and pleasant stay.

Our rooms are consistantly cleaned everyday and a pest control system is in place to resist with the tropical environment.

Thank you for taking the time to share your experience.

Yours Sincerely,

David Weller
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Townsville

Property: Mercure Townsville
Address: 166 Woolcock Street, Townsville, Queensland 4812, Australia
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Townsville
#7 Luxury Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Townsville 4*
Number of rooms: 162
Official Description (provided by the hotel):
Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more   less 
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Also Known As:
Mercure Townsville Hotel Townsville
Mercure Hotel Townsville
Accor Hotel Townsville

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