We recently flew up from Sydney to stay at this Hotel for a Wedding. Upon arrival we were advised that our room had benn double booked (Computer Gliche??). We were put into a room that hasn't been used for a long time. Mainly because it has been stripped out & needs to be renovated. There was a bed made up only with a sheet. The bed was well past its use by date being badly torn & very sagged. There was no other furnishing, heater, TV, AC, Tea & Coffee facilities, chair, lounge, Iron etc. I presented at the front desk & had to ask for at least a blanket. Two blankets were given to me, both of wich were musty/dusty & stained. Truly disgusting, we had the worst night sleep.
We were given a couple of drinks & breaksfast as supposed compensation & a room upgrade the following day. It was to little to late, the whole experience really has soured our Top End experience. This chain really should refund our money. Absolutely Terrible.
- Official Description (provided by the hotel):
- Situated on 11 lush, resort-style acres just minutes from the centre of Townsville and only two kilometres from the airport, the Mercure Hotel Townsville offers a tranquil, relaxing choice for business and holiday travellers visiting this beautiful gateway to the Great Barrier Reef. From the moment you arrive, you will enjoy a destination like no other hotel in Townsville. The comfort of our accommodation, complemented by warm, personalised guest service, ensures a truly relaxing stay. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Agoda, Hotel.de, HRS, Reservation Counter and Despegar.com so you can book your Mercure Townsville reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Mercure Townsville Hotel Townsville
- Mercure Hotel Townsville
- Accor Hotel Townsville