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All reviews castle hill stayed here an absolute pleasure great walk air con bbq area spacious room an enjoyable stay nice pool flinders street tea and coffee centre of town double bed central location fantastic location mini bar maja
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Reviewed August 15, 2017

We just spent five nights at this hotel. It sits on Stanley Street half way up the hill, with only a short walk to the start of Goats Track up Castle Hill, however very strenuous as all up hill. Downhill you have a short walk to Flinders Street where Woolworths is located and from there you can walk anywhere, the leagues club, the Casino, Southbank, Strand etc. We did everything by foot and enjoyed what Townsville had to offer.Also the bus from the airport is just a block away, and the buses to Stockland and other destinations are also just a 1 minute down the road. The pool was clean and most of the times we had sole use. The only downside is, that our room was probably cleaned better on the weekends than during the week and tea and coffee were replenished on weekends and a couple of times during the week, we were missed. If you are looking for cheap accommodation with a clean pool and don't mind walking and putting money into the Townsivlle economy by other means, then definitely stay at Comfort Inn.

Room Tip: Easterly side seemed to be quiet.
  • Stayed: August 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Maryxw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
travelclan, assistant manager at Comfort Inn Robert Towns, responded to this reviewResponded August 17, 2017

thank you for your feed back, we appreciate it greatly.
we strive toward our staff to display the best job possible, I regret to hear it did not meet your satisfactions. we do hope you choose to stay with us again, to provide you with the service we strive to achieve.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2017

I have never before experienced such amazing customer service. No matter what I needed, Maja was able to help. Her positive attitude, friendliness, and sincere desire to help made my stay a pleasure. The hotel itself is what we would call a motel in North America. It is a 2-storey walk-up on the shoulder of Castle Hill. The rooms encircle the parking lot, so every room overlooks the parking area. This means there is a lot of vehicle noise and bright lights throughout the night. If you keep your curtains closed and wear ear plugs, this is not a problem. Everywhere that I wanted to go was within a 3 km walk. For groceries there is a Woolworths down the hill on Flinders Street, or if you're walking back from The Strand, there is a Coles in a mall off of Gregory St. The room has a mini bar with enough room in the fridge for a few groceries. There is coffee and tea for free, and there is a toaster. The double room is large, and the bathroom is bright and clean. The pool and BBQ area were popular with families while I was here. I would definitely stay here again.

Room Tip: Second floor is better if you are OK climbing stairs
  • Stayed: August 2017, traveled solo
    • Value
    • Rooms
    • Service
1  Thank MonkeyQueenToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded September 2, 2017

Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Maja Rawska

Front Office
Comfort Inn Robert Towns
47716900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2017 via mobile

Located in easy reach of the CBD. Car parking on site but very tight. Place needs a major face uplift. Rooms are basic although 1 bedroom apartments are spacious. Has queen double with ensuite. Lounge has sofa double bed. Kitchen is non existent. 2 burner stove top can be plugged in. There is a toaster. Kettle and complimentary tea and coffee replenished daily. Bed made daily and bathroom soaps replenished daily along with towels (if you want them changed daily). Reception staff are very friendly and helpful. On site bar and restaurant. Cant comment on those as i didnt make use of them. P,enty of bars and restaurants close by. Overall a cheap place to stay making it a popular place to stay.

Stayed: July 2017, traveled as a couple
1  Thank colinrbush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maja R, General Manager at Comfort Inn Robert Towns, responded to this reviewResponded September 10, 2017


Dear Guest,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Maja Rawska

Front Office
Comfort Inn Robert Towns
47716900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 26, 2017

Not a great Motel, service was good but very noisy and the internet pictures make it look better than it is. They have refurbished the foyer and conference rooms but the actual rooms need some love. I found the bathroom not to be overly clean and there is no exhaust fan in there to get rid of steam.

  • Stayed: July 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maja R, General Manager at Comfort Inn Robert Towns, responded to this reviewResponded September 10, 2017


Dear Martin,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Maja Rawska

Front Office
Comfort Inn Robert Towns
47716900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2017

We found Comfort Inn to be clean, have a comfortable bed and be central to everything we needed. The reception staff were also very welcoming and helpful. It is also just around the corner from Townsville courthouse. I would recommend it to anyone who wants comfort for a good price.

  • Stayed: May 2017, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Debbie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maja R, General Manager at Comfort Inn Robert Towns, responded to this reviewResponded September 10, 2017

Dear Debbie,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

Sincerely,

Maja Rawska

Front Office
Comfort Inn Robert Towns
47716900

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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