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“Awful - we will never return”

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BIG4 Walkabout Palms Townsville
Rockhampton, Australia
Level 4 Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Awful - we will never return”
Reviewed March 1, 2012

I am a Big 4 member and have been for quite some time. I only ever stay at Big 4 parks as you can always be assured of their quality in presentation, cleanliness and service. To say Walkabout palms is an exception to the rule would have to be the understatement of the decade. To be completely honest, I am unsure how they remain a Big 4 member. The park was un-mowed, dirty and untidy. The road noise was something to behold and the jumping pillow for the kids was out of order. We had a powered ensuite site and the ensuite was old, out dated and run down and to top it off, some exemplary individual had wiped faeces on the wall - which to this day astounds me how the "cleaners" missed it. As stated by a previous reviewer, the check-in counter is shared with the attached petrol station. This is handy when filling up to leave, however frustrating after a long haul when all you want to do is set up and the staff are constantly saying "excuse me" and serving petrol customers. It is almost like the people checking into the park are an in-convenience to the staff. It is a long way from anything and located right on one of the busiest intersections in Townsville. On a brighter note the pool was nice and the kids had a ball on the slide. However I'm afraid that this is the only positive I can highlight. Honestly, if you are caravanning in North QLD, this is a park to avoid. If Townsville is your destination, try Big 4 Woodlands. If you are passing through drive another 30min and stay at the Big 4 Rollingstone, you'll be glad you did.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

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English first
Scarborough, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 6, 2011

we usually stay at Big4 parks but were very disappointed with this park....very dirty cabins and the park was untidy and unkept. When we checked in we had to wait for 30 minutes because the people who check you in also are the ones that serve the petrol customers as this park is attached to a service station. This we did not know beforehand. No apology was given to us for waiting 30 minutes....the woman who served us was not friendly at all and when we went to our accomodation we had to ask for sheets as there were none on the beds.
If you usually stay at Big4 parks I would definitely avoid this one.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kay4255338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about BIG4 Walkabout Palms Townsville

Property: BIG4 Walkabout Palms Townsville
Address: 6 University Rd | Wulguru, Townsville, Queensland 4811, Australia
Location: Australia > Queensland > Townsville
Amenities:
Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #19 of 41 Specialty Lodging in Townsville
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