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“Disappointing”
Review of CIABATTA - CLOSED

CIABATTA
Price range: $9 - $30
Cuisines: European, Australian, Contemporary
More restaurant details
Restaurant details
Good for: Bar scene
Dining options: Late Night, Breakfast, Delivery, Reservations, Takeout
Description: We are delighted to bring you a taste of modern Europe in the heart of Fairfield Waters, with our lovingly crafted cuisine and sensational woodfired pizzas. It is our hope that when you visit CIABATTA , you will take some time away from the daily hustle and bustle to appreciate the finer things in life - relaxed dining, good company and fine food
Townsville, Australia
Level Contributor
55 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Disappointing”
Reviewed December 29, 2013

Went here with friends for a Christmas celebration with a small group of friends.
Meal, and menu choices were very good ( although little choices in entree to table share ).

We wanted red wine to have with our meal, after requesting different bottles it became apparent there was only one red available, which perchance was the dearest!! ($75)

There was no discount on this price, or any other option available, even after discussing with the manager even though there is a Bottle shop right next door!!

We insisted on a different red, at which finally someone was sent to purchase 1 bottle of red!!!!

Very disappointing!!!

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank PeterColette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

297 reviews from our community

Visitor rating
    204
    47
    18
    14
    14
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Townsville, Australia
Level Contributor
8 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“If the boss is away STAY AWAY!”
Reviewed December 10, 2013

Have heard so many good things about Ciabatta, yet another Townsville disappointment. We were possibly unlucky but really not an excuse "the boss" will want to hear. When we entered took a long time for staff to show us to a table- this was either a good or a bad sign. Maybe we were ignored the way we were because we didn't have a booking (difficult when no one answers the phone!) But we were glad that at least we were given a glass of water because that had to do us for almost an hour before our drinks came closely followed by the food. The food was glorious, the nights special Chilli mudcrab takes no special talent but the seafood bouillabaisse was very special. Both dishes 5 star. My wife & I enjoyed ourselves despite being made feel like pariahs for the first hour there. (Tuesday night, not the busiest & a few tables vacant). The Riesling I ordered was not the wine served, the label was hidden by the waitress as she poured. If you have a wine list why do this? Anyway we didn't complain, happily thanked them for their service, despite that they were all embarrassed apologies for the slow service & reduced the bill without telling us. Anyway the fact was then blurted out that the manager was away as he'd twisted his knee that day, jigsaw fell into place- don't go when the boss is away!!!- Unfortunately as this was our first visit we wont be back (first impressions). The way we were treated to begin with was appalling, no one deserves that. Too bad, I speak to hundreds of tourists & visitors to Townsville each year. PS:- The bill at the end also confirmed my suspicion about the wine deceit. I wonder what the boss would think about losing money because of such shoddy service when he's away.

  • Visited December 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Scotty123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael S, Manager at CIABATTA, responded to this review, December 11, 2013
Dear Scotty123456,

Thank you for your review. We apologize that you could not enjoy your experience at CIABATTA. However, I want to clarify a few things first. The “Boss” at this restaurant is Damien Tosh, Owner and Head Chef and responsible for plating up these `glorious meals`. The writer of this and the person injured on that night is the restaurant manager. It was a particular busy night for us, although it might be perceived different from a guest`s perspective. We are aware that the table you got is not the most popular by our guests, but we were actually fully booked that night. Both Rieslings on the menu were stocked that night; there must have been a misunderstanding when the order was placed. We also know that waiting times can be perceived prolonged when you are waiting for drinks, but we believe that your statement in regards to that may be a little bit exaggerated. However, the label should have been presented to you to assure you received what you ordered. We apologize for this. Unfortunately our waitress lost all her professionalism when she told you that the manager was injured. It is imperative not to give away what is happening behind the scenes and we will address this issue with all our staff during our next meeting. In regards to your `discounted` bill, we were at fault again and we apologize for not charging you the right amount.
Scotty12345, we want to thank you for bringing these things to our attention. We at CIABATTA always strive to be better than the day before and your feedback will help us to improve our service and standards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Level Contributor
12 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“WOW WOW WOW!!!!”
Reviewed December 7, 2013

Seriuosly you must try this restaurant!!!
Every time i dine there it is a totally new experience. And it is totally worth it.
The food is just AMAZING!
I have nothing but praise about Ciabatta.
I will be dining there many more times in the near future.
Definitely the best restaurant in Townsville.

  • Visited October 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kenny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Queensland, Australia
Level Contributor
28 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 11 helpful votes
“Another fabulous meal”
Reviewed December 6, 2013 via mobile

This restaurant never fails to please. Get over your issues about slow service. When you serve meals of this calibre they take time. And at Ciabatta they really are worth it.

Helpful?
Thank Jan_JCU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, North Carolina
1 review
“Best dining experience in Townsville”
Reviewed November 29, 2013

By far the best dining experience one can have in Townsville. Interior, menu, service, taste and presentation were great and unrivaled in TSV. Prices are appropriate given that most restaurants in Australia charge at least 35$ for a main.

  • Visited November 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SimoneBrandini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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