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Southbank Grill
Ranked #252 of 392 Restaurants in Townsville
Price range: $21 - $49
Cuisines: Steakhouse
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed July 9, 2014

Death by Angus was great, the steak and rib were delicious. The bruschetta was a little bit salty and could have done with the balsamic vinegar on it instead of on the plate, but overall was a good night and good food.

    • Value
    • Atmosphere
    • Service
    • Food
Thank 407Emily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges T, Rooms Division Manager at Southbank Grill, responded to this reviewResponded September 21, 2014

Thanks for letting us know how much you enjoyed our Signature dish! It is certainly one of the most popular on the menu. I have let the chef know your thoughts about the Bruschetta.
Regards,
Trish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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56 - 60 of 100 reviews

Reviewed June 8, 2014

Expecting amazing, got just average, service was attentive but again Townsville just fails to truly deliver high quality dining experience. Steaks, well they are average not horrible, but not great either. Will we return, probably, just fingers crossed that a few things are adjusted. Turn the lights down people, nothing worse than sitting in a brightly lit dining room, it's all about ambience and this misses the mark. Average average average.

Thank princesscoopioe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges T, Rooms Division Manager at Southbank Grill, responded to this reviewResponded September 21, 2014

Thanks for letting us know about your experience, I guess that the steaks just weren't to your liking on this occasion. I am looking into the ambiance of the restaurant and we will check the lighting levels for the future.
Regards,
Trish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2014

One the best steak restaurants in Townsville, really prepared well and great portion sizes. Great for a quite night out with your partner, and if you need to have a smoke, simply go outside around the pool for little quite time. The atmosphere is alright, but not outstanding.

Thank matt094
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges T, Rooms Division Manager at Southbank Grill, responded to this reviewResponded September 21, 2014

Thanks for the great feedback! It's nice to know that you enjoyed your experience and we look forward to welcoming you back again soon! I have also noted to address the atmosphere!
Regards,
Trish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2014

Service was pretty good except for the male waiter who was haughty and more interested in getting you in and out rather than paying attention to you as a customer. Drink service great for first twenty minutes. The male was very rude and abrupt, let the place down a bit. Food quite pleasant. Good quality, bit overpriced.

Thank MissyKafoops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges T, Rooms Division Manager at Southbank Grill, responded to this reviewResponded September 21, 2014

Thanks for letting us know about your dinner at the Southbank Grill. I know it's not much consolation at this point in time but the waiter you were talking about is no longer here and we would love for you to come back and try it out again soon.
Regards,
Trish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2014

When two people sit down for a meal, is it reasonable for them to wait for 45+ minutes before getting a bite to eat? I enjoyed the amuse bouche but a tiny sip of soup simply whetted my appetite. We waited patiently, but were given no explanation for the delay in the kitchen. We both love steak, and ordered our steaks very rare (bleu), but unfortunately two lovely 400g waygu rumps were served raw, with large sections of unrendered fat making the dishes quite unattractive.
The sides dishes were fine, but one would have expected more respect for the meat than was shown to our steaks. For future reference, steaks with large fat deposits should be grilled on a very hot grill, not only on both sides but also on the fatty edge to render the fat. Disappointing birthday dinner.

    • Value
    • Atmosphere
    • Service
    • Food
Thank Cjack1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rydges T, Rooms Division Manager at Southbank Grill, responded to this reviewResponded September 21, 2014

Sorry to hear that your experience was not up to speed. We had a changeover of staff within the kitchen not long after your experience. Although I agree that the least the staff could have done is advise you of the delay. I hope this has not put you off trying us again in the future.
Regards,
Trish

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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