We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Roomy and in a perfect position”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Oaks Gateway Suites
Ranked #12 of 41 Hotels in Townsville
Reviewed March 15, 2014

I stayed here on business the last week of February and was very impressed with this hotel. It was just a 5 minute walk to the city centre and there was an abundance of restaurants and pubs nearby. The reception staff were welcoming and very professional and I found that the gym was well fitted out.

The rooms were spacious and having a kitchen and laundry in my 1 bedroom unit allowed me to be self sufficient. Woolworths supermarket was in walking distance to purchase food etc. I enjoy doing afternoon walks and the locality of the Gateway made it easy to get to the Waterfront and other nearby walks. I highly recommend this hotel and will definitely stay here again if I am ever in Townsville.

There is only one suggestion I have and that is it would be a bonus if there was unlimited complimentary Wi Fi. Just a suggestion!

Room Tip: Ensure you pick a room with a river and city view
See more room tips
  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Maccs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded March 16, 2014

Good Morning,

Our locality is often a major attraction for many of our guests. I am very happy that this helped to make your stay for business much more pleasurable.

The spacious apartments are also conducive to business travel as they allow many guests to feel more at home, despite being on the road for work.

I do hope you will make it back to Townsville as we would love to see you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (458)
Traveler rating
Traveler type
Time of year
Language

319 - 325 of 458 reviews

Reviewed March 12, 2014

Oaks Gateway has generous rooms simplistically fit out with the basics for those staying longer periods. The rooms are serviced daily, are clean and comfortable. Gateway is well positioned in Palmer Street for taxi access and a broad range of restaurants and cafes.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Leonie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded March 16, 2014

Hi Leonie,

It is wonderful that you were able to take advantage of our convenient location while visiting us recently. I do hope you enjoyed everything Townsville has to offer.

I am glad our facilities met your needs and look forward to welcoming you back next time you are in Townsville.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 7, 2014

We felt very comfortable here and found the staff extremely friendly and helpful. We had a great view from our balcony and enjoyed the short walk to the restaurants.

Will stay here again and recommend this establishment to anyone needing a quality place to stay in Townsville.

  • Stayed: March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Alex S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded March 9, 2014

Hi Alex,

I am delighted that you enjoyed your stay with us and found the reception team to be friendly and helpful. I look forward to welcoming you back on your next trip to Townsville so you can again take advantage of our wonderful location.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2014

Right above Ribs n Rumps in Palmer street and close to everything. Staff were friendly and helpful and the rooms were clean and new. Don't like the $150 hold on my credit card when there isn't even a mini bar, but I would stay there again and certainly recommen

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank reeses84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded March 9, 2014

I am pleased you enjoyed your recent stay and found both our service and location to your needs.

While we do not have a mini bar, we do offer a facility where guests may charge their meals from local restaurants Ribs & Rump, Jam Corner and Outback Jacks to their room account. I hope you will be able to take advantage of these facilities on your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2014

We just love Oaks Gateway on Palmer - Quiet and so convenient to restaurants / bars etc.

The staff are so friendly and the rooms are very clean and spacious even the 1 bedroom is large enough.

Great for people without transport - close to many attractions

  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sharon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded March 9, 2014

Hi Sharon,

It is so nice to see and hear when guests really enjoy their stay with us. I am glad our service was able to contribute to your enjoyment of our wonderful facilities and location. The convenience to local attractions is one benefit of the property that many of our guests take advantage of.

I look forward to welcoming you back on your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014 via mobile

Nice apartments compared to the others in Townsville. They are newly built compared to others. Good location close to shopping and restaurants. Service is not very friendly though. Front desk staff need to learn to smile.

There is a new restaurant they have opened last year which serves good food.

For short visits I would prefer z nice hotel than stay at the oaks.

Stayed: July 2013, traveled on business
Thank Kardax2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded February 20, 2014

I am glad that you found our spacious apartments suitable to your needs while you were in Townsville, but am very dissapointed to hear that you found the reception team were not welcoming. This has been a particular focus of our over the last month.

Your feedback is very helpful and will be used as part of our ongoing training and development in guest service. It is an invaluable example of why something as simple as a smile is so important and has such a large impact for our guests.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2014

Stayed here for 2 nights for work purposes.
I found it to be very neat and clean. It was quite new and modern.
A few restaurants on the street below so you don't need to go far for a feed.
I would definitely stay here again.
Only bad point was I was a bit confused as to why the have to hold $150 on my credit card considering there are no incidentals and that the room was booked and paid for through my employee.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mattieflavour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded February 16, 2014

I am delighted to hear that you enjoyed your recent stay with us found both the modern features of the apartment and cleanliness to be of a high standard.

A pre-authoristion (which puts a hold on the funds in your account) of $150 is taken on arrival, as you said. This is taken because while the accommodation is often pre-paid for many guests, we also offer services such as charging meals from local restaurants and wireless internet which are not always covered by employers.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Townsville hotels
0.4 mi away
Oaks Metropole Hotel
Oaks Metropole Hotel
#6 of 41 in Townsville
530 reviews
0.8 mi away
The Ville Resort-Casino
The Ville Resort-Casino
#10 of 41 in Townsville
840 reviews
0 mi away
Grand Hotel and Apartments Townsville
Show Prices
Show Prices
Show Prices
0.1 mi away
Quest Townsville
Quest Townsville
#1 of 41 in Townsville
524 reviews
0.1 mi away
Hotel Grand Chancellor Townsville
2.3 mi away
Mercure Townsville
Mercure Townsville
#8 of 41 in Townsville
965 reviews
Show Prices
Show Prices
Show Prices

Been to Oaks Gateway Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oaks Gateway Suites

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia (Formerly Oaks Gateway on Palmer)
Location: Australia > Queensland > Townsville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#8 Family Hotel in Townsville
#8 Luxury Hotel in Townsville
Price Range: $94 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway Suites 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Oaks Gateway Suites is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway Suites boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com, Expedia, Oaks Hotels and Resorts, Travelocity, Agoda, Hotwire, TripOnline SA, Priceline, Evoline ltd, HotelQuickly and getaroom.com so you can book your Oaks Gateway Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Oaks Gateway On Palmer Hotel Townsville

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing