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“Nice Hotel, Invasive Booking -in”

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Oaks Gateway on Palmer
Ranked #12 of 41 Hotels in Townsville
Reviewed October 1, 2013

This is a very nice hotel and very hard to fault - cleanliness, wonderful position, good room and facilities etc. BUT the one thing that spoiled it for us was the check-in "requirements" - even though we had paid our 4 night accommodation some two months in advance, nevertheless at check in they still 'required' our full names and address, phone number, mobile phone number, email address, a photo ID was required to be produced, AND then a further 'stand-by' deduction of an arbitrary $150 was taken from our VisaCard. Now we are simple, honest folk (pensioners, actually) who certainly have nothing to hide, but draw the line at the unnecessary need for why ALL our details were (as the desk clerk stated) 'a requirement' to be tabled and recorded, specially when we had already paid in full well in advance. We stayed in many hotels and motels on this holiday tour but never had to deliver anywhere near such amount of personal information, nor have to provide our hosts with potential advance access to funds from our VisaCard - and for what reason?
Again, and unique to the booking in process, the sign-in form also contained half a page of fine print, which we had to initial and also sign. A bit daunting, and certainly not experienced at any other place we stayed at - it all made us feel somewhat exploited and untrustworthy. We would certainly like to know the real rationale behind all this excessive procedure. A nice hotel, but we were not happy at the invasive book-in necessities - but then again, we are only the customers.

Room Tip: Our room was on the 9th floor, with great views over the pool, river, town bridge and part of the ci...
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  • Stayed: August 2013, traveled as a couple
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Thank Warren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this reviewResponded October 3, 2013

Thank you for taking the time to provide feedback regarding your recent stay with us. I am so glad you enjoyed both our Oaks facilties and everything that Townsvile has to offer.

I am dissapointed that on arrival you found our check-in procedures to be invasive. Normally our reservations team do take address details at the time of booking so this does not need to be requested on arrival. As you can appreciate, we do require these contact details incase you left any personal possessions behind on departure. It is policy to request a pre authorisation on your credit card. This is for any incidentals incurred during your stay. It is also held for security as each apartment is self contained and individually owned. I trust this did not spoil your stay with us as we work hard to ensure you receive the best Welcome at all of our Oaks properties. I will double check with our reservations team to ensure this information is being relayed to our guests at the booking stage. Thank you again for taking the time to provide valuable feedback so we can continue to maintain the highest standards of service.

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319 - 325 of 433 reviews

Reviewed September 23, 2013

This place is really nice. Good location, clean and the pool and the view are great. Palmer lifestyle close by and we loved the rooms and balcony. Our room was big with a large laudry/bathroom and had everything we needed. This is better than the Oaks M on Palmer which we got mixed up with which we wont do again.

Room Tip: Get a Balcony - its lovely.
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  • Stayed: July 2013, traveled with friends
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Thank Ness1971tiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this reviewResponded September 24, 2013

Our pool is situated with a great aspect over the river. I am so glad you found the location both relaxing and vibrant in terms of the many dining opportunities here in Palmer street. We look forward to welcoming you back to Townsville soon.

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Reviewed September 22, 2013

Second stay at the Oaks for business. Good location, clean, perfect when travelling with work. Off street parking. Studio room with sink and some kitchen utensils which was great. Only criticism the TV was very small computer monitor size, but that is being pickie.

  • Stayed: September 2013, traveled on business
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Thank Adam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this reviewResponded September 25, 2013

We are glad that you enjoyed the facilities of our studio accommodation (including the kitchen set up). Our location in Palmer street does make it very accessible to the main restaurant precinct all within walking distance. We look forward to welcoming you back to Oaks in Townsville in the near future.

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Reviewed September 21, 2013

just an overnight stay for business purposes. was pleased to find well equipped gym and decent length pool (i'm guessing about 15m). room was spacious, clean and well appointed. location close to cafes, bars and central so easy walk around t'ville. also quite pretty by the river

Room Tip: i got a nice riverside room and balcony. would recommend. take earplugs though if you are a light sl...
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  • Stayed: July 2013, traveled on business
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Thank ali c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this reviewResponded September 22, 2013

It was very pleasing to hear you enjoyed the facilities of our one bedroom apartment. Oaks on Palmer certainly is situated in one of the best restaurant precincts in Townsville. We look forward to welcoming you back in the near future.

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Reviewed September 17, 2013

I had a one bedroom & kitchen and lounge overlooking the café strip. The hotel was a last minute decision and I could not have been happier with the quality of the facilities or the location . The rooms were immaculate, fresh, captured a fantastic breeze and modern. Given the price and its location above a modern cafes , walking distance to Flinders street and the Strand it is perfect for a business travel or even a couple/ family holidaying.

Room Tip: The one bedroom is a great option as had a full sized kitchen
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  • Stayed: September 2013, traveled with friends
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Thank sueminor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway on Palmer, responded to this reviewResponded September 22, 2013

Thank you for taking the time to let us know how much you enjoyed your stay with us. We work hard to ensure we cater both for our family travellers as well as people who are visiting Townsville on business. Palmer street has a great variety of restaurants and cafes within walking distance to Oaks which does make it very convenient for our guests.

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Reviewed September 7, 2013

Oaks Gateway in Townsville is quite a good business travelling solution. It provides a fairly functional but friendly front desk service, and good facilities in the room generally. The location is very good, with access to the CBD and access to excellent facilities along Palmer Street.

Some rooms have laundry facilities and these are excellent on longer stays. My room had an outstanding view of the 'creek' and quite a nice view of the older Flinders Street architecture such as it is. The downside there was noise from the road traffic and a loss of some privacy from passing vehicle and pedestrian traffic.

The hotel has no restaurant of its own, so the drawback is having to have a stack of petty cash claims rather than a single bill but there are plenty of excellent restaurants nearby - almost all however at a high price even for capital city pricing.

Strangely the hotel has keys rather than swipe cards and this proved to be inconvenient on one occasion. I guess this has something to do with private leasing arrangements in the property but it is still an inconvenience and I would recommend the management do something about that.

Room Tip: A room overlooking the creek but stay away from the extreme western end of the building as it is als...
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  • Stayed: September 2013, traveled on business
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1  Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this reviewResponded September 9, 2013

Thank-you for taking the time to provide feedback on you recent stay with us at Oaks Gateway.
I am glad that you were able to enjoy the facilities that our apartments have to offer and were able to enjoy the view of the river.

Although we do not have a restaurant on site , for your convenience we do offer charge back facilities at both Jam Corner and Outback Jack restaurants. Both restaurants are located right outside our door step. This way you have the oppurtunity to setlle one account with us, rather than mutiple accounts at different venues during your stay.

I do hope that we are able to welcome you back to Oaks Gateway the next time you travel to Townsville.

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Reviewed August 26, 2013

We had booked this accommodation well in advance, as we had a family wedding in Townsville. We had requested river views. On arrival we were advised our room was ready (11.00am) This being the case, after a long flight we were excited and impressed with our L12 apartment. The rooms were all very well presented and the facilities including kitchen, bathroom with spa were fantastic. The off street undercover parking was also good.

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Skoosh
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Front Office Manager at Oaks Gateway on Palmer, responded to this reviewResponded August 28, 2013

We appreicate you taking the time to provide feedback on you recent stay with us at Oaks Gateway. We are so pleased to hear that you enjoyed your stay and that you were able to enjoy the facilities that our apartments offer
We are happy that we were able to accommodate your request of an early check-in and that you were able to relax in your apartment after a long morning of travelling.
We look forward to welcoming you back the next time you travel to Townsville.

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Additional Information about Oaks Gateway on Palmer

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#7 Luxury Hotel in Townsville
#8 Family Hotel in Townsville
Price Range: $94 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway on Palmer 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville

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