This is a very nice hotel and very hard to fault - cleanliness, wonderful position, good room and facilities etc. BUT the one thing that spoiled it for us was the check-in "requirements" - even though we had paid our 4 night accommodation some two months in advance, nevertheless at check in they still 'required' our full names and address, phone number, mobile phone number, email address, a photo ID was required to be produced, AND then a further 'stand-by' deduction of an arbitrary $150 was taken from our VisaCard. Now we are simple, honest folk (pensioners, actually) who certainly have nothing to hide, but draw the line at the unnecessary need for why ALL our details were (as the desk clerk stated) 'a requirement' to be tabled and recorded, specially when we had already paid in full well in advance. We stayed in many hotels and motels on this holiday tour but never had to deliver anywhere near such amount of personal information, nor have to provide our hosts with potential advance access to funds from our VisaCard - and for what reason?
Again, and unique to the booking in process, the sign-in form also contained half a page of fine print, which we had to initial and also sign. A bit daunting, and certainly not experienced at any other place we stayed at - it all made us feel somewhat exploited and untrustworthy. We would certainly like to know the real rationale behind all this excessive procedure. A nice hotel, but we were not happy at the invasive book-in necessities - but then again, we are only the customers.
- Official Description (provided by the hotel):
- Oaks Gateway on Palmer is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway on Palmer boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Orbitz, Expedia, Ctrip TA, Hotels.com, Travelocity, Hotwire, Oaks Hotels and Resorts, getaroom.com, TripOnline SA, Cancelon, HotelQuickly and Evoline ltd so you can book your Oaks Gateway on Palmer reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Oaks Gateway On Palmer Hotel Townsville