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“Great location”

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Oaks Gateway Suites
Ranked #12 of 41 Hotels in Townsville
Reviewed December 1, 2012

I had a nice stay in this fully self contained apartment. The apartments are nice and quiet. Mine was right next to the lifts but I wouldn't have known it.
The kitchen had modern appliances, and everything was spotless. An oven and dishwasher are provided.
The hotel pool is lovely and was much appreciated after a hot day. There are three parts- a lap pool, large kids pool and a spa.
There was also a washing machine and dryer in my 1 bedroom apartment.

Room Tip: There is no room service at this apartment hotel.
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  • Stayed: November 2012, traveled on business
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Thank Peta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded December 3, 2012

It is wonderful to hear that you enjoyed your stay with us. I hope we have the pleasure of seeing you again when you next return to Townsville.

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386 - 392 of 459 reviews

Reviewed November 10, 2012

I stayed here for 3 nights for work and this hotel was perfect. It was close enough to walk back into town for meetings and had a number of restaurants downstairs. I stayed in a 1 bedroom apartment which had plenty of room, nice balcony and very clean. The only downsides were the corridor smelt like cigarette smoke and the TV in the main living area didn't have a connection to free-to-air channels. Service in reception was great, no complaints and were very accommodating for early check-in. Just keep in mind that given Oaks are serviced apartments that they don't provide room service.

  • Stayed: October 2012, traveled on business
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Thank denman99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksGateway, Manager at Oaks Gateway Suites, responded to this reviewResponded November 12, 2012

I am delighted to hear that you enjoyed your recent stay with us and were able to take advantage of our fantastic location. Could I possibly trouble you for the room number you stayed in so that I may investigate the TV operation and make any repairs as all units should have access to both free-to-air and selected Austar channels? As you have pointed out, it is dissapointing that we need to remind residents and guests that this is a non-smoking complex, but when this occurs, every effort is made to remove odours.

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Reviewed October 28, 2012

Had a three night stay in Hotel Room , was really impressed , room was well layed out , clean and modern . Fantastic pool area with 25 meter horizon pool overlooking the river ! Very central location , easy walk to restaurant and entertainment area's .

  • Stayed: October 2012, traveled solo
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Thank richardwcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 13, 2012

Oaks on Palmer is a mixture of private units and holiday accom. Rooms are small, bland and very clean. Poolarea is nice, staff - one good and one bad experience. Dont like reception staff with attitude! The king is actually a split king (2 singles pushed together with a fancy name), this annoys me as I spend alot of time looking for properties with K beds -not splits! I would stay here again but would check other places first!!

Room Tip: Ask for city views looks nice at night
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  • Stayed: October 2012, traveled as a couple
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Thank bilkoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Gateway Suites, responded to this reviewResponded October 15, 2012

Thank you for taking the time to comment on your recent stay at Oaks Gateway on Palmer. We are glad you found your room clean and the pool area nice and we hope to welcome you back again soon.

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Reviewed October 1, 2012

We stayed here for one night. There is no resturant adjoined but there are cafes along the same street. There was no microwave in the room. There was missing cutlery & the kettle wouldn't switch off, which we informed the reception about on checkout. The king size bed was nice, but the sheets,doona & pillow cases had stains.Everything about this room was very average. It is in a handy location, but we found everything in Townsville to be over~priced!!

Room Tip: When you are told the room on level 3 has water views ~ Don't be expecting anything exciting...
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  • Stayed: September 2012, traveled as a couple
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Thank choonga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2012

We had 2 night stay after spending a week on Magnetic Island. I searched the net and having my husband, son and daughter in law and 2 year, we needed a place close to the Marina and the Oceanarium. I settled on Oaks and they matched any price I found. The reservation personal were helpful, friendly and couldn't do enough to assist. After reading many of the Trip Advisor reviews I thought had I made a wrong decision. The apartment was roomy clean and everything you would need. Only drawback, being close to hotel, restaurant, nightclub areas, it was noisy with revellers late at night. Having the air con on muffled the sound somewhat. The location was very good, with great markets on Flinders Street on Sunday morning..short walk over a pedestrian bridge to Tourist Information and coffee outlets. Keep up the good work..Will be back.

  • Stayed: September 2012, traveled with family
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1  Thank jessiewood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Gateway Suites, responded to this reviewResponded October 2, 2012

Many thanks for taking the time to comment on your recent stay at Oaks Gateway on Palmer. It is wonderful to read that we were able to play a part in making your family holiday an enjoyable one. We are pleased to read that you found your apartment spacious, clean and well equipped and in a good location. We look forward to welcoming you back again soon.

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Reviewed September 18, 2012

We had a 2 bedroom apartment. Air-con in both rooms, plus the lounge, which was great. The kitchen was excellent - great facilities. We had a 6 seater dining table plus a 4 seater table on the balcony so there was plenty of room for all of us.

The location was excellent with plenty of eateries etc. along Palmer St. We had a view back to the City overlooking the pool and mariner, which was really nice.

Free parking in the under-cover parking was very convenient.

The only negative for our room was that the carpet was extremely filthy. If we walked around bare foot, our feet would be disgustingly filthy and definately had to shower before going to bed.

  • Stayed: September 2012, traveled with family
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Thank Shylea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks Gateway Suites, responded to this reviewResponded September 25, 2012

Thank you for taking the time to comment on your recent stay at Oaks Gateway on Palmer. It is wonderful to read that you found your apartment spacious and well equipped. We are pleased you were able to enjoy the location and you were able to sit back and enjoy the view from your apartment. We look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Gateway Suites

Address: 2 Dibbs St, Townsville, Queensland 4810, Australia (Formerly Oaks Gateway on Palmer)
Location: Australia > Queensland > Townsville
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Townsville
#7 Business Hotel in Townsville
#8 Family Hotel in Townsville
#8 Luxury Hotel in Townsville
Price Range: $95 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Gateway Suites 4.5*
Number of rooms: 102
Official Description (provided by the hotel):
Oaks Gateway Suites is Townsville's next generation in resort-style accommodation. Located five minutes walk from the CBD & a two minute drive to the Strand,the hotel has a range of restaurants & cafes on its doorstop on cosmopolitan Palmer Street. Offering FREE secure parking, FREE GYM,FREE FOXTEL & FREE WIFI, Oaks Gateway Suites boasts spacious hotel, one & two bedroom apartments and is a perfect choice for families, couples or the business traveller. All accommodation options offer sleek modern decor and spectacular river,and hinterland views. Apartment features include full kitchen and laundry facilities, separate lounge and dining area, work desk & balcony. We have restaurant chargeback facilities to the very popular Ribs & Rumps (onsite) as well as the eliquant Jam Corner Restaurant straight across from our hotel. To cater for that special function or meeting we also have our very own Conference Venue located on the same street (Metropole Conference & Events) ... more   less 
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Also Known As:
Oaks Gateway On Palmer Hotel Townsville

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