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“Pleasant stay”
Review of Oaks M on Palmer

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Oaks M on Palmer
Ranked #10 of 41 Hotels in Townsville
Certificate of Excellence
Charters Towers, Australia
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Pleasant stay”
Reviewed August 3, 2013

Really enjoyed my stay at the Oaks M on Palmer. The room was long and not very wide, but really how much room do you need? When you're on holiday or a weekend away reality is you go to your hotel to sleep and shower, so the size really wasn't a issue. The room was clean and quiet and my bed was very comfortable. The staff were friendly and helpful. I'd stay here again for sure. It was a fair walk from the hotel to the action end of Palmer St, but a bit of exercise doesn't hurt anyone. Very happy with the Oaks M.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank foodie499642
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, General Manager at Oaks M on Palmer, responded to this review, August 4, 2013
Thank you for your fantastic review. I am glad your stay was comfortable and our Front Office staff were helpful and friendly. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
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  • English first
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English first
Brisbane, Australia
Level 6 Contributor
218 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed August 1, 2013

Fully furnished with in built laundry and kitchen and nice strong water pressure.
Best of all it was just far enough out of Palmer street to be quiet and away from the night time noise.
I think it attracts a better class of customer and the food in the bar down stairs is of good quality and nice to sit outside watching the sun come up as you have breakfast.
Lots of car parking as well under cover.
Very clean , nice staff, they understand what service actualy means, the gym is pretty good as well, worth a visit.

Room Tip: Overlooking the harbour for nice views
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaunScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, General Manager at Oaks M on Palmer, responded to this review, August 4, 2013
Thank you very much for your kind feedback. I have shared your comments with our Housekeeping, Front Office and Restaurant teams who are just as delighted as I am with your review. We do hope you will join us again on your next trip to Townsville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 28, 2013

What a Fantastic place to stay in Townsville. Very reasonable rates, great rooms, very modern, complete with kitchen and laundry facilities. Short walk into town or Palmer street for meals etc.
The Staff on check were so friendly and helpful.

Room Tip: We had a room over looking the mountains and found it very quiet.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tum18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, General Manager at Oaks M on Palmer, responded to this review, August 4, 2013
I was very pleased to receive your fantastic review. I have shared your comments with our Housekeeping and Front Office Teams. We are all very pleased that you enjoyed your time with us and look forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NA
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 28, 2013

Just wanted to provide a little feedback from a recent stay we had with you.

Very difficult to find, right at the end of Palmer so not in the action apart from the Metropole. Be sure to ask for a room with a view over the ocean otherwise you end up looking over the train station and run down neighbouring hotels. The room door opening to a foyer then opening to the room was also a little strange and disconcerting.

The little environmental signs in the bathrooms re not having your towels replaced every day are great except that we hung our towels up and they got replaced anyway. The water pressure was poor also.

There is inadequate parking available at this complex. I'm not sure if non guests are parking there as well as it's open slather but we couldn't get a park in the car park or on the street either night we stayed which was quite frustrating. We wouldn't stay again if this was not improved.

Lastly, we were packing up to check out when the phone rang at 10:05am. We didn't answer it as were on our way out but discovered it was reception ringing to chase us up. This left me with a pretty bad taste in my mouth. I've worked in hotels for years and never rang to chase someone up earlier than half past ten when check out was 10am. I understand rooms need to be turned over but I also know housekeeping can't clean them all at the same time and that Sundays are usually a quieter day. Is there really any need for reception to push that early? I wouldn't stay here again for that reason either.

Room Tip: Request one overlooking the ocean
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kylie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, General Manager at Oaks M on Palmer, responded to this review, August 4, 2013
Thank you for sharing your feedback. I hope my return email found you well. If you would like to discuss matters further please do not hesitate to contact me via email or telephone.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston, Tasmania, Australia
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 21, 2013

It was one of the nicest rooms we had ever stayed in, the staff made check-in and out hassle free . The room was large and ultra modern. The comfort of the bed fantastic . swimming pool restaurants all top class would definitely stay again. Good value for money. And perfect for the catching of the Magnetic Island ferry.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, General Manager at Oaks M on Palmer, responded to this review, July 23, 2013
Thank you for your fantastic comments. We are delighted you enjoyed your recent stay and we were able to provide helpful service and an apartment that exceeded your expectations. We do hope to see you again soon at Oaks M on Palmer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville
1 review
Reviewed July 6, 2013

Great place to stay. Room was clean and well maintained. It was a pleasure to have a decent size fridge and proper kitchen and washing machine/dryer facilities.The only drawback is the place is hard to find and not well signposted.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Dareyle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, Manager at Oaks M on Palmer, responded to this review, July 11, 2013
Thank you for your delightful review. I am glad you enjoyed your apartment and I will share your comments with our Housekeeping team. We look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 29, 2013

Location was in great food precinct. 5 to 10 min drive to night clubs , casino and The Strand. Check in was easy, staff friendly and room modern and clean. Will definately stay again. The view was panoramic. Although it was self contained room was serviced daily.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kln101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksM0nPalmer, Manager at Oaks M on Palmer, responded to this review, June 30, 2013
Thank you for your fantastic feedback. It is excellent that we have exceeded your expectations during your stay. We look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks M on Palmer

Property: Oaks M on Palmer
Address: 81 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
#5 Business Hotel in Townsville
#6 Family Hotel in Townsville
#7 Luxury Hotel in Townsville
#7 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks M on Palmer 4.5*
Number of rooms: 104
Official Description (provided by the hotel):
M on Palmer is a 4 1/2 star self catering property located on cosmopolitan Palmer Street. The hotel is surrounded by lovely a dining precinct with a vast array of restaurants, cafes, city night life and Jupiters Casino. Oaks M on Palmer Townsville features 11 floors of modern, fully self contained studio apartment accommodation complete with washers and dryers - which is ideal for the business and leisure travellers alike. The Metropole Hotel (located on site) is a true Queensland icon which has been reopened and offers conference rooms as well as dining facilities for breakfast, lunch and dinner. ... more   less 
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Also Known As:
m Hotel Townsville

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