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“Spacious and clean”

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Grand Hotel and Apartments Townsville
Ranked #2 of 41 Hotels in Townsville
Certificate of Excellence
Geelong, Australia
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
“Spacious and clean”
Reviewed April 10, 2014

Our Wotif selection upgraded us to a self contained apartment with plenty of room, which was handy as we were travelling with a 11 month old, it was nice to have the cot in a separate room. Great location amongst some good restaurants. All in all, friendly staff and great value.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tom_gtown_au
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, April 14, 2014
Hi tom_gtown_au,

Thank you for taking the time to share your feedback on Trip Advisor for your recent stay here at Grand Hotel Townsville. I trust that you enjoyed your time in the region.

I agree with you, the apartments are great and large enough for a small family. There has been a few new restaurant open on Palmer Street which offers even more choice in dining options around the hotel.

I hope you had a safe trip back home down south.
Kind regards
Troy

P.S.
Go the Cats.
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429 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 14, 2014

We've just come back from spending 6 nights at this hotel. The room was one bedroom plus lounge/dining with a large balcony that overlooked Palmer Street.
The configuration meant we had two sets of doors between the street and bed and so heard no street noise at all in the bedroom. The kitchen was great for making simple meals and the washing machine/dryer combo most welcome. We found the room to be very clean and light.
The location was good for numerous restaurants and that early morning coffee run (thank you Sugatrain). It was also just a short walk over the bridge into town where you could get to woolies and the chemist etc. The Reef HQ and Museum of North Queensland were about a 10 minute walk and the Strand just a few minutes further.
The best thing was the service from all the staff we encountered. The chatty cleaners through to the efficient and helpful reception staff all made us feel welcome and happy to have chosen this hotel.

Room Tip: Book directly through the hotel to get special offers, we got the one bedroom suite for the regular...
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hughbdo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, April 14, 2014
Hi hughbdo,

Thank you for your feedback and trust that you had a safe journey home.
It sounds like you had a great stay here in Townsville and got to enjoy the local attractions and highlights. I agree with you, the hotel is so well located with everything you need within a very short walk and with 300+ days of sunshine up here the walks are spectacular.

The team here at Grand Hotel genuinely do care for and try to make every one of our guests feel welcome and special, thank you for your feedback it will mean a lot to them.

We do have lots of offers and specials available on the hotel website and sounds like you were able to get a great deal.

Again, thank you and we hope that one day you are able to visit us again.
Best regards
Troy Scott
General Manager
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Brisbane, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 4, 2014 via mobile

Have stayed here many times now, and have always found the staff to be extremely friendly and helpful. The rooms won't blow you away with brand name/flash fixtures and fittings, but they are definitely quality, clean and reliable. Excellent choice! Will continue coming back

Stayed October 2013, traveled on business
Helpful?
1 Thank Josh-qld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, April 14, 2014
Hi Josh-qld,

Thanks for taking the time to share some feedback on your recent stay/s here at Grand Hotel Townsville. We look forward to welcoming you back on your next visit to Townsville.

We have several new enhancements happening at the hotel giving that extra little touch of service and quality, wich I am sure you will like. It would be great to get some feedback from you on your next stay and get your thoughts.

Thanks again and look forward to seeing you again soon,

Kind regards
Troy Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mackay, Australia
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 3, 2014 via mobile

We got a 1 bedroom apartment with a sofa bed. The room was quite generous and well appointed. Not a lot of privacy as there is only a semi transparent sliding door between the lounge/dining room & bedroom. Apart from that it was very nice and in a good location for restaurants. Not within walking distance to the city but only a short drive. We will go there again. Deserves the 4.5 stars.

Stayed February 2014, traveled with family
Helpful?
Thank Geoff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, April 14, 2014
Hi Geoff N,

Thank you for your feedback and taking the time to share this with the Trip Advisor community.
I trust that you enjoyed your time in Townsville with the family.

It will be great to welcome you back next time you have a short break away or have visiting family. We do have a larger and more private option available for you with our two bedroom apartments.

kind regards and safe travels.
Troy Scott
General Manager
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leicester, uk
Level Contributor
67 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed February 25, 2014

Stayed here for one night, hotel is in a good location for bars and restaurants, although not many open. Room was well appointed and clean, great for an overnight stopover. Nice balcony area overlooking the main street. If you have a car, park in the open hotel car park as this is free, if you opt for the covered one which is right next to the one we parked in then there is a charge.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank elaine&ivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, March 5, 2014
Hi Elaine&Ivan,

I hope you are enjoying your overseas travel.

Thank you for taking the time to post a review on TripAdvisor of your recent stay with us.
I am glad you enjoyed your stay and should you be passing through on your next let us know, it will be great to welcome you back.

Kind regards
Troy Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 23, 2014

Really enjoyed our stay here for a one night getaway in a one bedroom apartment.
King bed was very comfortable and the room was very clean, quiet and had everything you needed. Loved the balcony areas also to relax and unwind with a wine. Excellent customer service from receptions staff to room service.

Only disappointments were:
No Views of city or river from balcony
No actual oven to cook in it was a microwave oven

Room Tip: 1 bedroom apartments are the go
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victorygal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, March 5, 2014
hi Victorygal,

Thank you for your feedback and review on TripAdvisor from your recent stay with us at Grand Hotel Townsville. I agree, the One Bedroom Apartments are the way to go with everything you could need for a short or long stay.

I am glad that the staff delivered the level of service you should expect.

Let me know next time you stay with us and I will make sure you are allocated a room with the river view.

Thanks again and safe travels

Troy Scott
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 17, 2014 via mobile

This is an apartment hotel where the staff are much more friendly and they smile! The apartments are in fact better, the only thing though is that most of the apartments will look straight out at another building , especially the Oaks. Most of the rooms do not have a view as compared to the Oaks.

But the service is great. You can order in room dining and they have a tie up with a cafe next door for breakfast.

Stayed September 2013, traveled on business
Helpful?
Thank Kardax2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, March 5, 2014
Hi Kardax2014,

Thank you very much for sharing your experience at Grand Hotel Townsville with the TripAdvisor community. I am glad you found the service and friendliness of the staff of a high standard, it is something that we try to excel at.

It is great having so many nice restaurants close to the hotel giving you a choice of cuisine and styles for breakfast, lunch and dinner. The best part is, you can charge back to your d=room from most of these restaurants.

We hope to welcome you back again in the future, let me know when you intend on coming back and I will make sure we allocate a room with a great view over the river and castle hill.

Safe travels and kind regards

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel and Apartments Townsville

Property: Grand Hotel and Apartments Townsville
Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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