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“Good stopover hotel” 4 of 5 bubbles
Review of Grand Hotel and Apartments Townsville

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Grand Hotel and Apartments Townsville
Ranked #2 of 42 Hotels in Townsville
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
359 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 277 helpful votes
“Good stopover hotel”
4 of 5 bubbles Reviewed January 20, 2014

We booked the Grand as a one night stopover during our drive from Cairns south. We booked it through airmiles in the Uk and as such had little input as to which hotels we were provided with.

The Grand turned out to be perfect for our needs. Very clean, decent shower and a comfortable bed, jus what you need for a stopover. I think if you stopped any longer in the room that we had, you would get cabin fever as it was quite small and you were tripping over bags all the time.

Outdoor parking was free, you have to book indoor parking, but the outdoor was fine. There was a cost for wifi, so we didn't bother and you have to eat out as there is no restaurant, but there are lots of places locally, however, they all seem to shut early by UK standards.

I just have one gripe and that is about the architecture. I assume that the rooms are arranged so that you can join two together to make a mini suite. This is done by having a common door for two adjacent rooms. So to get into any room, you have to pass through 2 spring loaded fire doors that are quite heavy. This can prove tricky when you have several bags and it is impossible to negotiate them without making a real racket, which must wake other guests. Sorry, we left early and must have woken someone up.

OK for a stopover, not a destination hotel.

Room Tip: The corridores are very long in the hotel. If you don't like walking, ask for one near the lift.
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark&Nic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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417 reviews from our community

Traveler rating
    199
    177
    36
    3
    2
See reviews for
61
152
25
114
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
70 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

Stayed in this hotel for business in September 2013. Check in and check out were pain free and simple. Staff were friendly and professional at all times. Room was clean, toiletries provided were better than expected.

So what's the problem? It's just not what I would call luxe. The hotel did the job it was supposed to do and did it well. The room was perfectly adequate, but it's not 4 or 5 stars and it doesn't pretend to be. Given the location, I would say it is your best bet for Townsville.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AshfromBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed January 1, 2014

Stayed for two nights over New Years and was very impressed with the service from the friendly staff. Had some ongoing problems with the TV which reception came to fix but it stopped working again the next day. The king size bed consisted of two mismatched singles which made it difficult to sleep on. Room was very clean and location is fantastic for proximity to dining and entertainment.

  • Stayed December 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Missdannilouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed January 1, 2014

The hotel is located on a strip of restaurants but there isn't much else around. So depending on what you want to do, depends of whether this is a good location or not. If you want to swim and play in the sand, then stay closer to the Strand as its a good 30-40 min walk from the hotel. The ferry wharf going to Magnetic Island is a 20 min walk and the aquarium and museums are about 10-15 minute walk. The rooms are clean and modern. Bed is comfortable and its super quiet. Balcony is good for drying clothes but nothing else as the balcony wall is super high that when you sit, you can't look out. The pool and spa looked nice and clean. The staff are really friendly. If you are looking for a clean place to stay and don't mind walking, or have a car, then its a great hotel.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Addicted_to_me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, January 15, 2014
Hi Addicted_to_me,

I am glad that you found the hotel to have all of the attributes of a great hotel.

You are correct, Grand Hotel is located in the heart of Townsville's premier dining precinct and as mentioned within walking distance to all of the regions highlights.

We hope to welcome you back to Grand Hotel Townsville next time you visit the region.
Safe travels and best wishes for 2014.

Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford cheshire
Level Contributor
145 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
3 of 5 bubbles Reviewed December 17, 2013

We stayed one night and for one night it was fine. The hotel rooms are ok but only ok. If you want a drink or food you have to leave the hotel and go to one of the bars or restaurants in the area - ?

The staff are ok , the cleanliness is ok, the hotel is ok.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, January 15, 2014
Hi LizH,

Thank you for taking the time to share your feedback on Trip Advisor. I am glad that you found the hotel to your liking.

There are so many great award winning restaurants and bars surrounding the hotel to enjoy with a great variety of styles and cuisine. The hotel does not have its own restaurant and bar on site, but with so much variety and the ability to charge back to your room from these venues its like have a dozen of them.

Safe travels and we hope to welcome you back again in the future.

best regards
Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 14, 2013

We stayed in spacious 2 bed apartment which was presented as interconnecting 1 bed self contained and hotel room. It was also actually wheelchair friendly (not that we needed). It was clean and well presented. Overlooked the restaurant strip and 5 min walk to The Strand and city centre. Staff were very friendly and attentive. Had a problem with the dryer in our room so they took the clothes and used their dryer for us. Outside parking is free, undercover there is a charge. As they were very busy we had to park on street 2 nights but not far from hotel. Had one of the best equipped fitness centres, for a hotel, that we have come across and lovely pool area.
Would stay here again.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LisaC2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, January 15, 2014
Hi LisaC2020,

Thank you for your feedback on your recent stay at Grand Hotel Townsville.
I am glad that you enjoyed the hotel facilities and location. We do have great staff here at the hotel and I am happy that they went the extra mile for you.

Safe travels and we hope to see you again next time you visit the region.

Kind regards
Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northampton, United Kingdom
Level Contributor
125 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 bubbles Reviewed December 5, 2013

Hotel nicely positioned with choice of restaurants immediately outside the door or 5 mins across the bridge into centre. Also only a 15 min walk to Magnetic Island Ferry terminal. Really friendly reception team who swiftly sorted out an issue we had with our room which had been incorrectly described in the booking confirmation. Room spotlessly clean, comfortable bed and with all the facilities well maintained. The rooms have varying sizes of balconies which face sideways so have poor views but we weren't there to spend time sitting in our room anyway. The outdoor pool was very quiet and we had this to ourselves most of the time which was probably because it is in the shade for a good part of the day but this was great for us cooling off.
An excellent place to stay in Townsville, would definitely recommend.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank D18KRB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Troy S, General Manager at Grand Hotel and Apartments Townsville, responded to this review, January 15, 2014
Hi D18KRB,

Thank you for taking the time to share your feedback with the Trip Advisor community.

I am glad that you enjoyed your stay with us here in the tropics and best wishes on your travels.

Kind regards
Troy Scott
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel and Apartments Townsville

Property: Grand Hotel and Apartments Townsville
Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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