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“A peaceful night’s sleep.”

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Grand Hotel and Apartments Townsville
Ranked #2 of 41 Hotels in Townsville
Certificate of Excellence
Malmesbury, United Kingdom
Level Contributor
57 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“A peaceful night’s sleep.”
Reviewed January 8, 2013

I’m very happy to concur with the other good reviews of this hotel. Our one bedroom apartment was bright, clean, spacious, and very well designed. The bed was fresh and comfortable and we enjoyed a good peaceful night’s sleep. With the local town map in our hand we were able to stroll out for a very pleasant evening and dinner on the sea front. There seemed to be many eating places just outside the hotel for those not wanting to walk far. Perhaps the secure parking under the hotel, instead of outside in the back yard, should be included and not an extra, there was plenty of space. We were courteously greeted and eventually checked out by friendly staff. Well done ‘Grand’.

Room Tip: The Ooe bedroom apartments are large and very well designed.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, January 22, 2013
Dear William G

Thank you for your review.....your comment "Well Done" says it all and I am glad we ticked all the boxes on your visit to Townsville. It really is a great place to visit and our location is in the heart of the cities main dining precinct......My recommendations are Jam Corner for Breakfast and Salt Cellar for Dinner so I hope you got to enjoy one of those.

William G......thank you!!!!!


Warm regards

Carl Forrest
General Manager
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429 reviews from our community

Traveler rating
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    37
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Singapore, Singapore
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed December 4, 2012

This is certainly the best hotel I've stayed in in Townsville . The rooms are in excellent repair and I especially liked the clenliness of the pool/jacuzzi area where I spent a lovely |sunday afternoon reading and cooling off . This hotel is worth a few extra dollars if you're having a trip to Northern Queensland and the pool is a must have up there .I left a phone charger in the room and it was posted to me after a call .

Room Tip: First floor near the pool .
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vincentreardon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, December 9, 2012
Dear Sarsfieldireland

Senior contributor reviews with a 5 star rating are the most treasured!!!!!!
I am so glad we had the opportunity to turn around your visit to Townsville after your experiences at another property on Palmer Street. We take great pride in ensuring our public areas and rooms are to a standard that is considered 5 star. Cleanliness, Orderliness Tidiness are (COT) are our mottos across all team members.

Phone charges.....I have a box of them so we are very glad to return them to their rightful owners.

Once again a sincere thank you for your fabulous review.

Warm regards
Carl Forrest
General Manager
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Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 1, 2012

This was such a surprise, Relative new hotel and not renovated. The reception was very welcoming and efficient.
We only stayed in a hotel room but it had plenty of room. Air con worked perfectly.
Bed comfortable. There was a small veranda looking over Palmer St.
Great bathroom and the best part was the control taps from the shower were at the opposite end to shower making it easy to set the temperature and flow before getting in.
We did not have any meals

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mysticview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, December 9, 2012
Dear Mysticview

A great 5 star review and thank you very much for your contribution. We get so many comments regarding the comfortable beds and balconies for the fresh townsville air overlooking Castle Hill.
We also get many comments on the variety of restaurants that you can dine and charge back to your room on.....Jam corner, Salt Cellar and Outback Jacks....I hope you got the opportunity to enjoy the rest of Townsville....it has so much to offer.

Thank you very much for your sincere comments from your stay!

Warm regards
Carl Forrest
General Manager
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1 review
Reviewed November 28, 2012

Recently stayed at the Grand Hotel, was welcomed by the wonderful receptionist Elliette who had great local knowledge and made us feel like Townsville is home! The one bedroom apartment we stayed in was beautiful and conveniently located! I would have liked to see soap holders and bigger towels in the room. You could hear the noise of Palmer street from the room, but can't really complain because of the location. Overall the experience was fantastic and it was great to be able to charge back from Jam Corner - great breaky!!! The hotel gave service second to none.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bestie17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, December 9, 2012
Dear Bestie17

Wow what a review......it is real pleasure to see Ellie's name up in lights on Tripadvisor highlighting her service. Really proud of her and the team as we embrace every opportunity we can to make a stay at the Grand Hotel Townsville a little more personable.
Have taken on board your comments about the soap holders next to the sink.....I have installed them and they look great...thank you for the suggestion. Next I will address the towels with our supplier.

Bestie17 thank you....we love listening to our guests and receiving feedback.


Warm regards
Carl Forrest
General Manager
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Geelong Suburb
Level Contributor
48 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed November 15, 2012

Stayed for 2 nights for a business trip. Room was a good size with very comfortable king bed. Room exceptionally clean. All staff very welcoming and friendly. No restaurant on site but many in the same street so not far to walk for a meal. Location is reasonably quiet. Only complaint were the very small bath towels! Didn't like the access to the room - dual key with an entry foyer to the 2 rooms as the noise of the 2 sets of door closing is very loud and the guests in the other room very constantly going in and out. Would be more than happy to recommend this hotel.

Room Tip: try and get a room that isn't dual access
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spotcate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 19, 2012
Hi Spotcate

Lovely to have you stay with us and thank you for the 5 star rating on the hotel. Glad you enjoyed the comfortable beds....we get so many comments regarding the quality of sleep that people have and appreciate your feedback on the towels. Jam Corner, Salt Cellar, Outback Jacks and Sugatrain are just a couple of the local restaurants within seconds of the hotel that you can charge back to your room on.

Spotcate....glad you enjoyed Townsville!!!!!

regards

Carl Forrest
General Manager
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Brisbane, Australia
Level Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed November 8, 2012

As soon as you walk in you feel like a valued guest. We only stayed for one night but we enjoyed it. The staff were super friendly & well spoken. Our room was great. It was well designed having it's own fully functional kitchen with dishwasher & a washer/dryer in the bathroom. Would be very convenient if you were staying for a week or so. We come to Townsville a lot & will definitely be staying here again. The location is fantastic with the best restaurants right at your door.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NaomiGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 14, 2012
Dear NaomiGreen

Another great review from a Senior Contributor. The sense of arrival for all our guests is so important to us. We loved to make a great first impression and lasting memory of a great hotel upon departure......it looks like we achieved this with your five stars.

I see you also like Thai food....you must try Summeries which is just across Denham bridge....ask for Samar the owner to look after you and order eveything "Thai Hot"......you will love it!
Naomi....thank you so much for your sincere review and we look forward to having you stay with us again.

regards

Carl Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 7, 2012 via mobile

This newly renovated hotel on Palmer street is a great place to stay. The single room was spacious, bed was comfortable and bathroom was well fitted out, large and clean. A small balcony allowed an outside view or fresh air if needed. The staff were friendly and efficient. The location is convenient to many different places for breakfast lunch or dinner on Palmer street. Also, its just a short walk across the bridges to the main town centre of Townsville.

Stayed October 2012, traveled on business
Helpful?
1 Thank adelaideguy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 14, 2012
Dear Adelaideguy99

I really value the reviews and comments I receive from Senior contributors so thank and I am so pleased you enjoyed your stay with us. Appreciate your words regarding the friendly and efficent service.......my team take great pride in putting the guest at the heart of everything we do.

We look forward to welcoming you back soon.

regards
Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel and Apartments Townsville

Property: Grand Hotel and Apartments Townsville
Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Business Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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