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“Will stay again”

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Grand Hotel and Apartments Townsville
Ranked #2 of 41 Hotels in Townsville
Certificate of Excellence
Brisbane, Australia
Level 5 Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Will stay again”
Reviewed November 8, 2012

As soon as you walk in you feel like a valued guest. We only stayed for one night but we enjoyed it. The staff were super friendly & well spoken. Our room was great. It was well designed having it's own fully functional kitchen with dishwasher & a washer/dryer in the bathroom. Would be very convenient if you were staying for a week or so. We come to Townsville a lot & will definitely be staying here again. The location is fantastic with the best restaurants right at your door.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NaomiGreen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 14, 2012
Dear NaomiGreen

Another great review from a Senior Contributor. The sense of arrival for all our guests is so important to us. We loved to make a great first impression and lasting memory of a great hotel upon departure......it looks like we achieved this with your five stars.

I see you also like Thai food....you must try Summeries which is just across Denham bridge....ask for Samar the owner to look after you and order eveything "Thai Hot"......you will love it!
Naomi....thank you so much for your sincere review and we look forward to having you stay with us again.

regards

Carl Forrest
General Manager
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438 reviews from our community

Traveler rating
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    37
    3
    2
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Sydney, Australia
Level 5 Contributor
58 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed November 7, 2012 via mobile

This newly renovated hotel on Palmer street is a great place to stay. The single room was spacious, bed was comfortable and bathroom was well fitted out, large and clean. A small balcony allowed an outside view or fresh air if needed. The staff were friendly and efficient. The location is convenient to many different places for breakfast lunch or dinner on Palmer street. Also, its just a short walk across the bridges to the main town centre of Townsville.

Stayed October 2012, traveled on business
Helpful?
1 Thank adelaideguy99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 14, 2012
Dear Adelaideguy99

I really value the reviews and comments I receive from Senior contributors so thank and I am so pleased you enjoyed your stay with us. Appreciate your words regarding the friendly and efficent service.......my team take great pride in putting the guest at the heart of everything we do.

We look forward to welcoming you back soon.

regards
Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 5, 2012

Stayed 3 nights whilst on business. It's been a real pleasure. Good sized rooms compared to some others in same area. Reception staff exceptionally helpful and friendly. Having own balcony, even though it's small, is great. Can get into fresh air. Right in middle of many good restaurants. Will come back.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank thecooks1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 14, 2012
Dear thecooks1

3 nights on business in Townsville and I am glad you enjoyed the hotel and its location in the vibrant Palmer Street. Its always a bonus for ones health to enjoy the fresh air in a hotel room. Try one of our One bedroom apartments on your next stay which are twice the size....a little tip...the 54 room balconies are even bigger. They are usually only $35 more so great value.

The Cooks thank you for a great review and we look forward to welcoming you back.

regards

Carl Forrest
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Rockhampton, Australia
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed October 31, 2012

My partner had booked a 3night stay at the grand as part of a Wotif mystery deal for my Birthday, They upgraded us from a room to a 1 bedroom apartment and when we arrived they gave me a breakfast for 2 voucher to a lovely cafe across the road because it was my birthday. The customer service definitely went above and beyond to make our stay as enjoyable as possible. The room was spacious, clean, and most of all where we were located in the hotel it was quiet (which is what i was worried about, being in a rather loud restaurant district). Great location many great restaurants and walking distance to the CBD. (Avoid Ribs and Rumps across the road from the Hotel as is overprice and terrible). Almost forgot the 24hr room service, It is well priced and quite tasty. Would definitely recommend this hotel.

Room Tip: Ask for a room away from Palmer St as it can be quite loud on weekends. Outside parking is free (pre...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Innika_angel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 6, 2012
Dear Innika_Angel

Great to hear my team spoiled you on your birthday. Nothing like a little bit of serendipty to enlighten ones stay with us. We are realy focussed on service and pride ourselves on being different from the "chains" that tend to accept medocrity at the expense of service.

Look forward to welcoming you back next year for your birthday....defintely recommend dining at the Salt Cellar across the road where you can charge back to your room. The porcini dusted scallops are to die for!!!

warm regards

Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 19, 2012 via mobile

Small pokey rooms
Handy to have a kitchen though.
It is in the best part of Townsville with good food close by.
Really don't like the constant need to swipe your room key when you want to move. But I appreciate the security

Stayed May 2012, traveled on business
Helpful?
Thank s4057102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 6, 2012
Dear s4057102

I always treasure feedback from our guests as it can outline any concerns they might have and opportunities to improve our offerings. I am though suprised at the description of the room size as having stayed at all the major Townsville properties we are vastly superior in size with good secuirity as you have outlined. On your next visit we have some specific rooms that offer larger balconies and views of the river. Feel free to contact me direct so I can ensure I can get you into one of these.

s4057102 thank you for your comments......Townsville is warming up nicely so we look forward to welcoming you back.

regards
Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Emerald, Australia
1 review
Reviewed October 12, 2012

Highly recommend, beautiful apartments, very clean, close to great restaurants. 2 bedroom apartment was great for the family. Small pool was the only set back. Kitchenette was well stocked with all the cooking utensils you may require to whip up a meal. Will stay here again on our next visit.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Katie M M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, November 6, 2012
Dear Katie M

Great review thank you very much and 5 stars which my team have posted on their boards. Hope you got to enjoy the sights and sounds of Palmer Street during your stay with the family, Reef HQ and Magnetic Island are great energy killers for young families.

Katie I look forward to welcoming you back to hotel soon.

regards

Carl Forrest
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 30, 2012

I have been staying at this property on a regular basis and it was beginning to get tired and the service was lacking :(

However, since the New Owners and Management team and Staff have taken over the hotel is having a transformation! The best thing about the property is the new staff and especially at the front desk! Nothing is too hard and all the team are very helpful!

So now one of the best places to stay in Townsville!

Room Tip: I only say this because the hotel needs a good Spring Clean which I believe is underway with a refir...
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl F, General Manager at Grand Hotel and Apartments Townsville, responded to this review, October 3, 2012
Dear Anthony K

Wow....what a headline!! Highlights everything we strive for as a team. I find chain hotels have a tendency to accept medocrity in the service arena and I pleased to see we have changed that. My team have the simple philosophy of putting the Guest at the heart of everything we do..... we want to constantly evolve this so we continue to offer the best service levels in Townsville. Thank you for your note regarding the housekeeping team entering your room to be clean.....we have strict protocols on how we enter our rooms to let our guests know....we will be practising a bit more patience in future.

Anthony stunning review and I thank you for your comments.

regards

Carl Forrest
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel and Apartments Townsville

Property: Grand Hotel and Apartments Townsville
Address: Grand Mercure 8 - 10 Palmer St, Townsville, Queensland 4810, Australia
Location: Australia > Queensland > Townsville
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Townsville
#2 Family Hotel in Townsville
#2 Spa Hotel in Townsville
#2 Business Hotel in Townsville
#3 Romantic Hotel in Townsville
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Grand Hotel and Apartments Townsville 4.5*
Number of rooms: 106
Official Description (provided by the hotel):
The Grand Hotel and Apartments Townsville offers all the facilities, services and attention that you need to make your stay with us as successful as it is enjoyable, whether it's overnight in a hotel Studio room, or extended stays in one of our self-contained apartments. Located in the heart of Townsville's popular cafe and restaurant precinct and just a short walk from the CBD, The Strand and the Marina, the Grand Hotel is an ideal base from which to explore the Barrier Reef, or as the gateway to your northern journey Join us for a taste of Townsville that you'll never forget. ... more   less 
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Also Known As:
Grand Mercure Apartments Townsville Hotel Townsville

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