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“American style food and service”
4 of 5 bubbles Review of Hard Rock Cafe

Hard Rock Cafe
Cuisines: American, Bar, Australian
More restaurant details
Restaurant details
Good for: Bar scene, Families with children, Large groups, Special occasions, Kids
Dining options: Lunch, Dinner, Late Night, Full Bar, Highchairs Available, Outdoor Seating, Reservations, Seating, Serves Alcohol, Television, Waitstaff
Dunedin, New Zealand
Level Contributor
81 reviews
51 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
“American style food and service”
4 of 5 bubbles Reviewed June 12, 2013 via mobile

Such an iconic restaurant. Brought the kids here but think it was a little lost on them! Fabulous service! Really nice to have such upbeat servers, and to know there's no requirement to tip! Food is as expected. We all had burgers. They are huge! Couldn't fit in dessert! Was disappointed they have no tap beer, and no decent beer at all actually. On the pricey side for sure.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank OshXman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this review, June 20, 2013
Hi OshXman,

Thanks for your feedback. We are very happy to hear you had an amazing time bringing your family in to the Hard Rock and enjoyed your meals. You will be glad to know our tap beers are all back up and flowing. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
Geelong
Level Contributor
79 reviews
50 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“got a freebie after a stuff around”
4 of 5 bubbles Reviewed June 11, 2013 via mobile

saw a post from the either day talking about 50c wings....got there ready to go...long story short got stuffed around with service and what was and wasn't available. original waiter was great and realized something stuffed up so gave us a freebie serve out of his pocket. but yeah..still not sure if they do wings or not. so don't get too upset if they don't do them anymore.

  • Visited June 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank JacSTARRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this review, June 20, 2013
Hi Jacinta84,

Thanks for taking the time to review us. We are sorry to hear about the confusion during your recent visit. We always have our classic, tangy and heavy metal wings available just right now we are not running any promotions on them. Stay tuned to our Facebook book page for any news and menu updates. Have a rocking day!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
17 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Same as all hard rock cafes...good but pricy food”
4 of 5 bubbles Reviewed June 4, 2013

I found the Surfers Paradise Hard Rock Cafe similar to all other Hard Rock Cafes...big...and pricy. I thought the clothes downstairs were great and the guy who worked there very helpful. 50c chicken wings with a few pints were good value for money. The rest of the menu like all other Hard Rock Cafe's are pricy.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank PioniB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this review, June 20, 2013
Hi PioniB,

Thanks for your review. Great to hear your enjoyed the wings and went down to the shop to grab a Hard Rock T-shirt to remember your experience. We look forward to seeing you next time

Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Level Contributor
9 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great food”
4 of 5 bubbles Reviewed June 3, 2013

Had a great lunch, very yummy, lots of memorabilia to look at, a bit expensive though for what we got.

Visited May 2013
Helpful?
Thank MissyCoo78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this review, June 3, 2013
Hi Missycoo78,

Great to hear you enjoyed your meal and got to check out our memo. We try to keep our prices in line while still providing food that meets with our high standards.
Look forward to seeing you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
1 review
“Awesome food. Awesome atmosphere. Less than average service.”
3 of 5 bubbles Reviewed June 2, 2013

I'm not a local, and last year myself and a friend came up to stay in Surfers and we dined at the Hard Rock. We loved the atmosphere, the food was great, but what had us raving about the place was the excellent customer service and the fantastic waitress we had, I do not remember her name, but she was hands down the best waitress either one of us have had before. She had us laughing, smiling, and she really made us enjoy ourselves. We left her a tip.

Around two weeks ago, me and my friend were back. We went to Hard Rock with the same expectations as before, once again, we enjoyed the atmosphere and the food, but.
The waitress we had this time, she just not as lively or personable as the waitress we had the year previous. I don't remember her name either, but she had blonde hair, pretty vague I know, but she wasn't worth remembering really. Granted, she wasn't doing a bad job, or anything, were it a standard restaurant, she would have been fine. But man, this is Hard Rock! I associated this place with awesome customer service, and it's one of the reasons why I loved it so much. It was disappointing to come back and only receive some average customer service, I've read the other reviews on here, and most of them point out how awesome the customer service is here, it's what I expect from Hard Rock. I was just, yeah, disappointed in how average our waitress was this time, she didn't stand out at all. Funnily enough, we spotted the same waitress that we had the year previous, really wished that we'd got her again.

Myself and a few mates will be coming back up this month, and I fully intend on going to Hard Rock and having them partake in the Hard Rock experience. I just really, really hope that we get a waitress/waiter that'll add to the experience, too.

Sorry if I'm ranting, and I sound bitter about nothing. it's just the difference between the two waitresses was so incredibly noticeable, and it just wasn't the same.

Visited May 2013
Helpful?
Thank Ambrose R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this review, June 3, 2013
Hi Ambrose R,

Thank you for your feedback as it is invaluable for us to identify areas of which we can improve.
You are absoloutely right when you come to the Hard Rock you expect the same consistant service each and every time you you visit. Im sorry this wasnt the case and although you couldnt remember details of your server we will be following up with all Front of House staff to ensure we are delivering an experience our guests will remember. Once again thank you for bringing this to light and we look forward to seeing you and your friends at the Hard Rock Surfers Paradise again soon
Rock on!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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