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“Definitely coming back!”
Review of Hard Rock Cafe

Hard Rock Cafe
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children, Bar scene, Large groups
Dining options: Late Night, Dinner, Lunch, Breakfast, Delivery, Reservations
Reviewed March 4, 2013

Myself and three friends dined at the Hard Rock Cafe on Sunday evening, so we expected there may be a wait, surprisingly we were shown to a table right away. We were seated in a booth where you can see all the great memorabilia along the wall which is very interesting. We all ordered cocktails, and the waitress (a young girl with glasses, Annie?), suggested the Tropical Rock and she was spot on! We had a range of meals; some salads, a burger and some ribs, and all of the meals were great. Overall the service was some of the best we've ever had, the food was delicious (maybe just portions too large, but better than too small!) and the drinks were wonderful. The only criticising I can do is say the music level jumped; sometimes it was perfect, sometimes you couldn't hear much, and then other times you couldn't hear yourself think. Other than that the drinks are a little on the pricey side but great value if you get the souvenir glass to keep. We will definitely be coming back next time we're in the area!

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Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie_Chinaski, General Manager at Hard Rock Cafe, responded to this reviewResponded March 21, 2013

Thanks for the feedback Sarah. We take your point about the music volumes, it is a problem which often sends us scurrying to the volume control to rectify. We're glad you had a great time though.

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1,824 - 1,828 of 2,220 reviews

Reviewed March 2, 2013

We visited on a very rainy day. Food was all very nice. Good children's menu. Service wasn't great. Had to wait quite a while for table to be cleared etc. Would go again as enjoyed food.

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Thank JC00000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this reviewResponded March 6, 2013

We are glad you enjoyed your meal however the mention of unsatisfactory service is worrying and not of the standard we aim to deliver. We look forward to seeing you next time with 100% Hard Rock experience which is our goal at all times. Please feel free to mention this experience on your return to the manager so we can gather more information and follow up. Thank you for your feedback

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Reviewed February 28, 2013

This is a good fun experience. The foods good, the drinks are awesome and it's something a little different from the other restaurants in the area. I'd recommend going there at least once.

Thank Bree_La_Marca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie_Chinaski, General Manager at Hard Rock Cafe, responded to this reviewResponded March 21, 2013

Thanks for the great feedback Bree!

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Reviewed February 27, 2013

We waited for sooo long for the table, and as well for the waitress to come to take order.
Waited long again for the food to be served. When we finished, we asked for the bill about 4 times with different staffs. There was no one bringing us the bill, we waited for too long so we decided to stand up and walk away to see if someone will pay attention. But of course, they follow us and asked us to pay. They didn't even apologize for such bad service. That was the last time we decided to go to Hard Rock Cafe Surfers Paradise.

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Thank Wikkie89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sam H, Manager at Hard Rock Cafe, responded to this reviewResponded March 1, 2013

I am extremely sorry to hear how your visit in late september went. This is very concerning as its far below the standards we pride ourselves in holding true to. I would very much like to hear more about your experience so if you are able please contact me directly at
surfers_ops@hardrockcafe.com.au at your convience to discuss further and offer our best efforts to turn your experience around.

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Reviewed February 25, 2013

We tried the night previous and we were told it was about an hour an a half wait so we left, we rang back the next day to make a booking to be told they only accept bookings for 6 people or over so we thought we would chance it and rock up, We were told it would be about 15-20 minutes for a table and that was about spot on.

We ordered some hot wings for entrée and both me and my girlfriend had the ribs for main, They were some of the best ribs I have had. The girlfriend was absolutely stoked with her meal and the cocktails only problem is now she wants to make the trip to Surfers every year for our anniversary so we can eat there again.

Will definitely be my first choice for a restaurant when in Surfers again.

    • Value
    • Atmosphere
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    • Food
Thank Imsopov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlie_Chinaski, General Manager at Hard Rock Cafe, responded to this reviewResponded March 21, 2013

Thanks for the great feedback, hope to see you next year for your anniversary!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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