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Reviewed October 4, 2016
for a stay in September 2016
person found this review helpful
Stinky corridor, rooms infested with cockroaches. The only good part was the location otherwise very poorly maintained property.
Traveling group:Extended Family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oct 7, 2016
Dear Sameer, We are saddened by the fact that you did not enjoy your holiday with us, especially in circumstances where we have no record of your request for us to action any of the complaints made in this review. As you know, we depend on the honesty of our guests to report any concerns they have with their apartment upon check-in so that all efforts can be made to address them in a timely manner, usually within 24 hours. We confirm that this apartment was most recently sprayed for insects on 25 July 2016 (6 weeks prior to your arrival). We ensure all our apartments are so sprayed every six months. We will report the odour of the corridor to the body corporate of the resort for their attention as perhaps carpet service is overdue. We will also provide your review to the owner of the apartment for their consideration. Thank you taking the time to review our apartment. We respectfully encourage you to report any future concerns about your accommodation with your apartments managers in future holidays so that they have the opportunity to address these iisues for you without disturbing your holiday. Kindest regards, GCHR.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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