We had a terrible experience here this evening. Firstly I made the booking at 8am this morning through trip advisor dimmi and soon after received a confirmation for 5.30pm. At around 4.30pm I received an email from them asking for me to call them as they changed our booking to 5pm which was impossible for us to make it in time. The girl then confirmed we would be fine for 5.30pm and would have 2 hours sitting. Upon our arrival the desk girl said we were late and our booking was 5pm. The next girl who seated us then asked if we were told we had to be finished by 7pm which we explained was not correct as we had confirmation of 2 houra of seating. We ordered the 6 course banquet which is somewhat pricey.
Next we had the first 3 courses delivered within minutes and were almost being force fed. The table cook was then under pressure to finish cooking all courses to make time for the next seating. He done basically no tricks for us and we had food piled up before we could barely finish the previous course. After the last of the hot food had finished we had dessert on the table within seconds and had staff watching how fast we were eating. Very uncomfortable and we were never even offered a second drink.after dessert which had raw tempura batter wss finished we had the bill on the table within seconds. We had just been force fed 6 courses within 60 minutes and feeling horribly awkward.
Very little value for money here abd no apologies. Banquet was around $80 per head. We lost the entire tapanyaki experience.
Save your.money and visit the tepenyaki place below Q1. This is so much better!!
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