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“A great stay!”

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Trilogy Surfers Paradise
Certificate of Excellence
Sydney, Australia
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“A great stay!”
Reviewed May 15, 2011

We stayed for 6 nights at Trilogy Apts on the Gold Coast in QLD, and loved every minute of it. We have 2 young boys (3 and 6 years) and were completely comfortable and happy with our stay. We were up on the 11th floor overlooking the pool in a corner apartment. Our room was modern, large, very quiet, very well maintained and the hotel was in a really great location. It was only a quick walk to the beach and shops of Surfers Paradise as well.

We had a rental car for the duration and were very pleased to have secure lock up parking included in our room price. We were on the Gold Coast to go to the Theme Parks and Trilogy was in a really great position, easy to get to Sea World (5 minutes away) as well as Movie World and Wet n' Wild (20 minutes away). A few of the nights we drove to Broadbeach to get some dinner which was only 5-10 minutes away. We felt safe at night when we went out walking with the kids as well.

The pool and spa were great, as was the BBQ area.

A great stay, we would definitely stay there again in the future. I highly recommend Trilogy for families that want a little more space.

  • Stayed May 2011, traveled with family
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Helpful?
5 Thank montya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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112 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
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English first
toowoomba
Level 4 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 18, 2011

My friends and I booked a 2 bedroom apartment at Trilogy (for a very good price - contact them directly, they did a better price than other websites), but were a little unsure what to expect, seeing as there weren't many reviews on here or anywhere else for that matter.

Upon check-in, we were extremely happy to be told we'd been upgraded to a 3 bedroom apartment over a 2 bedroom that we'd booked. Not sure what the differences would have been, maybe the 3 bedroom was also larger as well (living areas).

Upon entering the apartment, it was very tidy and had a nice and modern look and feel to it. Our room was only on the 5th level so we unfortunately didn't have any sea views (this was the only downside). Our balcony was HUGE and overlooked down onto the pool. Balcony was far bigger than any other hotel I've stayed at. We all found the beds to be comfortable, and rooms of adequate/average size. Only the main bedroom and living/family room had airconditioning. The 2nd and 3rd bedrooms just had fans - but this was OK as it was a fairly coolish weekend anyway. Living room had comfy sofas and a ~42" lcd/plasma.

Bathrooms and ensuites were well laid out and modern. The showers had PLENTY of pressure so you didn't need to stand under it for 5 minutes before you were wet. Kitchen was well equipped with new bosch appliances. Only thing the kitchen lacked was probably normal shaped bowls (rather than dish/plate type bowls). The fridge was also very big for an apartment!

Apartments were located in a very quiet street, about a 5 minute walk to city centre. The pool and spa were also heated which was great on a bit of a chilly afternoon. BBQ facilities were also good, located beside the pool.

I will be definitely staying here again next time I go to surfers, although next time I would try to obtain a room on a higher level for ocean views.

  • Stayed April 2011, traveled with friends
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Helpful?
3 Thank wrx_sti_ftw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 5 Contributor
75 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed February 20, 2011

Hotel was in an awesome quiet location, only 5 min walk to Cavil Ave.
Reception was friendly and helpful, although giving us wrong directions to the RSL.
The pool at the hotel was fairly busy but amazing with perfect temperature water and lots of sun beds.
Rooms were modern and balcony was nice, great air con and comfy beds.
Great value for $230 a night for a two bedroom apartment, I will be back.

  • Stayed February 2011, traveled with friends
    • Value
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Helpful?
1 Thank JimboAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level 3 Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 24, 2010

Staff were friendly and helped us with transport options to the theme parks. Apartment was large and very upmarket. We chose one with a view of the pool so we could sit on the balcony and watch the kids. Also used the great BBQ area by the pool. Would recommend to anyone.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank BoatieBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 29, 2010

Although there were no cockroaches in the apartment and it was clean. When booking (initially wanting to stay at Mantra Sun CIty where there was no vacancy) we were mislead on the phone to believe this place was of the same quality, which it definately was not. The bed was uncomfortable and the fold out sofa couch which we were told would be fine to serve as a 2nd bed when there was no 2 bedrooms available was lumpy beyond belief...i have felt more comfort sleeping on the ground camping, after 30mins i managed to make it bearable only by dismanteling the couch pillows to cover up the springs pocking into my back. The wireless was extroadinarily difficult to connect, there was no coffee plunger and all that was left by the fold out couch when we arrived (remembering we were told this was 4 stars) was a set of sheets....no pillows or blanket, nor an effort to make it a bed. It was clean, but not in the least bit comfortable. This all would have been satisfactory if the price was not so high and the description honest....IT WAS NOT 4 STARS...As we only had 3 nights in the Gold Coast we moved to the Marriot which was beautiful and was deserving of a 4 star rating. Due to the 3 night minimum we were refunded non of the other two nights and the lady who had mislead us into believing it was of 4 star quality (probably just to fill the extra room) was extremely uncompromising... they never even tried to resolve the issue in a fair manner (eg. even a 50% refund for the 2 nights we were not even there as we did tell them straight away in the early morning we would not continue to stay there).

In conclusion...bad service through the phone, no service at the "hotel", uncomfortable beds, extremely misleading description, not 4 stars ("apparently it was the AA rating"), difficult...annoying inconveniences unneccessary on a holiday and worst of all an uncompromising and unfair resolution to the dissatisfaction and mislead customers....if your are going to spend this much on a hotel go to a real hotel...there are much nicer on the gold coast!

  • Stayed September 2009, traveled with family
    • Value
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Helpful?
3 Thank ajans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed January 14, 2010

We stayed at Trilogy for a week and it was fantastic.
We upgraded to a two bedroom suite on the 13th floor with a fantastic view of the beach and out over the pool.
From the deck we could also see a bit of the canal.

Rooms are large, very well appointed and very clean.
It is more like living in a nice apartment than a hotel.

The pool is a good size and the grounds are immaculately kept.
There is internet available as well as a small gym and games room.

The staff are extremely friendly and make staying there very easy.

We were on the fringe of school holidays, and there were quite a few young people there, but the staff make sure that things stay fun for everyone without loud parties interupting your stay.

Very short walk to the beach and the town center, but you do not feel like you are in the middle of as busy area.

This is not budget accomadation, but worth the money.

  • Stayed December 2009, traveled as a couple
    • Value
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Helpful?
2 Thank NeedABreakVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 5, 2010

Stayed at Trilogy during Xmas holidays with extended family - 11 adults. Were given 3 separate rooms on different floors - the only issue was with travelling between units as your room keys can only access your specific floor. Mgmnt did provide us with further keys so that we could access the other floors, which was handy.

The rooms were all new-looking, clean and comfortable with all the mod cons. The units are large and well kept. There was an issue with the lock on one of the doors, as well as two bedroom lights not working, but there were addressed by mgmnt as well.

The location is great, about 5 min walk from Cavill, in a fairly quiet street close to a bus stop. The underground carpark was handy, although the car spaces are a little small (only 1 space per unit).

Would certainly stay here again, highly recommended.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Novicevino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Trilogy Surfers Paradise

Property: Trilogy Surfers Paradise
Address: 21-31 Cypress Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Trilogy Budds Beach)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #32 of 123 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Trilogy Surfers Paradise 4.5*
Number of rooms: 40
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Also Known As:
Trilogy Budds Beach Hotel Surfers Paradise
Trilogy Surfers Paradise Gold Coast

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