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“family holiday”

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Crowne Plaza Hotel Gold Tower Surfers Paradise
Ranked #15 of 32 Hotels in Surfers Paradise
Certificate of Excellence
Surfers Paradise, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“family holiday”
Reviewed May 5, 2013

small room with no view , ageing , poor tv reception .
had roaches in the room. ants on the balcony ..
room was serviced on our 3rd and last day
had to ask for extra towels , room was booked for 4 and had 3 towels
2 drinking cups , a little thought by staff would have saved us the hassel of ordering the extras that we should have had in the room to start with
location was a fair walk from the centre of town ( with kids)
expected a lot more from crowne plaza
needs a makeover
sorry crowne plaza but i wouldnt come back

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brett f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, May 6, 2013
Dear brett f,
I was very sorry to hear of the problems which you experienced during your recent stay with us. Please accept my most sincere apologies and rest assured I have followed up accordingly with my team.
With regard to the room size and views - all our rooms in the Gold Tower are 38 square metres and all rooms directly face the ocean. Guaranteed ocean view rooms are allocated from level 10 and above whilst rooms on lower levels are not advertised as having ocean views - so I am not sure which room type you reserved and was subsequently allocated.
I can assure you we service all rooms on a daily basis so I will certainly follow up with my Housekeeping team. I would be most grateful if you could provide me with details of your stay by emailing me directly.
many thanks
David Brown
General Manager
david.brown@ihg.com
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437 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 4, 2013

My partner and I had gone to the Gold Coast to do some shopping for the day , during the day I received an email from Wotif stating they had cheep mystery hotels available for the night so we decided to stay.

I was pretty happy when I found out it was this hotel as I had stayed there before. Te rooms in the gold tower are large and have a great view. My room was very clean and well presented but the decor needs updating , its a little to 90's for my liking.

The service was fine but I didn't push them too much.

All up a nice place to stay , not five stars as advertised but clean with a great view.

Room Tip: Gold tower, facing the ocean
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, May 6, 2013
Dear James H,
Many thanks for sharing your comments from your recent visit to the Gold Coast and I am pleased to hear you enjoyed your stay with us.
I do hope we have the opportunity to look after you once again in the not too distant future.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bateau Bay, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 3, 2013

Staff all very friendly and helpful. Spotlessly clean rooms. restaurant very good but a bit disappointed in food at revolving restaurant. Have has much better for far less cost elsewhere.
Hotel situated away from restaurants and other activities. Need to catch a bus or drive for any activity. One other downside was no free internet to rooms. We still had a very enjoyable stay.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barbyml
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, June 12, 2013
Hello barbyml,

Thank you for your recent review of your stay with Crowne Plaza Surfers Paradise, I'm glad to hear that you had an enjoyable 54th Anniversary trip with the family.
As of July 1st all Gold Elite and Platinum Elite members of IHG Rewards (formerly Priority Club Rewards) will have access to free internet in both the lobby and rooms.

We thank you for choosing to stay with us.

Kind regards,

Victoria
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Horsham, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 1, 2013

We arrived at the Gold Coast in our hire car and were met by the concierge who took our luggage from our boot and took it all inside. At reception we were told we had been given an upgrade. We parked the car in an underground car park then jumped into the lift to the 26th floor. Our room was actually a suite! We were so stunned we couldn't believe it! We had a full kitchen, huge bedroom with large patio doors onto a lovely balcony with chairs and table. We also had a marble bathroom with jacuzzi bath, washing machine and a shower. Separate toilet. We had a small lounge room with leather sofa and huge bay window with floor to ceiling glass. The views over the sea were stunning! We had tea/coffee making facilities with biscuits and a large stocked fridge with small freezer on top! The concierge bought our luggage up about 5 mins after we arrived. Staff were friendly and helpful! We were in The Gold Tower which had its own pool and jacuzzi, pool was cold but J was good! Restaurants were nice but quite expensive, however, right opposite was a garage with a small Coles in it so we bought milk, bread and cheese for a sandwich then ate out in the evenings in a lovely shopping centre just down the road! We couldn't fault this place if we tried, it was truly wonderful!

Room Tip: Order a sea view as high up as possible its beautiful!
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Banquebop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, May 6, 2013
Dear banquebop,
Many thanks for choosing to stay with us recently.
I am very pleased to hear you enjoyed your stay and thank you for sharing your comments with fellow travellers accordingly. I hope we have the opportunity to look after you again next time you visit the Gold Coast.
David Brown
General Manager
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Brisbane
Level Contributor
7 reviews
3 hotel reviews
Reviewed May 1, 2013

Booked this hotel for our 18 year anniversary and whilst the gold tower was nearly completely empty, they placed us in a room next to a couple with a crying baby who woke many times through the night crying. When we mentioned it to the staff on check out and the female staff member did not care less and said sometimes couples book a room and we don't know there is a baby! What a load of rubbish, and very poor customer service. Very disappointed with this hotel, do not know how it gets 5 stars, the Lobby for the gold towers isn't even staffed!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Onechopyfam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, May 6, 2013
Dear Onechopyfam,
Many thanks for your recent review.
I was very sorry to hear of the problem which you experienced with a crying baby in the room adjacent to you. It is a great pity you did not tell us at the time this occurred as I am very confident we would have been able to offer to move you to an alternative room. Unfortunately I do not have details of the date of your stay so I am unable to advise how busy the Gold Tower was at the time, but I can assure you we do our utmost to address any guest concerns as and when they are brought to our attention.
I am sincerely sorry this incident impacted your overall stay and I do hope we have the opportunity to make amends at some time in the future.
David Brown
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 28, 2013

We stayed for one night at the Crowne Plaza Hotel Gold Tower Surfers Paradise. Great room Ocean views with balcony. Beautiful full moon over ocean. Free parking was fabulous. Staff friendly and helpful. Loved breakfast at the revolving restaurant. We have two small children who loved the pool and spa. Comfortable room we were on the 17th floor just spectacular. We went to celebrate a Birthday, when we arrived in our room there was a card wishing us a Happy Birthday would highly recommend this Hotel. Thank you

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, May 7, 2013
Hi M_M710,

Thank you so much for taking the time to review us and leave such wonderful comments, we really appreciate your feedback.
We're glad you had such a great stay and experience at our revolving restaurant, Four Winds 360, we look forward to welcoming you back next time.

Best wishes,
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2013

Hair in the spa bath, grime around bathroom tap handles, stains on bed sheets, dirt and dust in complementary coffee/sugar tray, balcony tiles need re grouting, balcony corroded, dirty and stained windows the list just goes on and on. The place is filthy!!! Everywhere you look you see stains dust and dirt from very very poor house keeping. Even Hungry Jacks has free wifi and a better location. For half this price I have stayed in cleaner and better located hotels/motels. First and last time. Strongly not recommended!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GregoryKovaleff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Hotel Gold Tower Surfers Paradise, responded to this review, April 29, 2013
Dear GregoryKovaleff,
Firstly, please accept my most sincere apologies for the very poor standard of housekeeping which you experienced during your recent stay and rest assured I have followed up accordingly with my team to ensure future guests do not encounter similar issues.
I very much appreciate you bringing your comments to my attention and I do understand the Duty Manager also conveyed his personal apologies when you checked out on Sunday.
Whilst you have indicated you would not stay with us again - and I understand you sentiments accordingly, I would nonetheless appreciate the opportunity to redress your current poor impression of the hotel. Please do not hesitate to contact me if I can assist you personally at any time in the future.
David Brown
General Manager
david.brown@ihg.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Gold Tower Surfers Paradise

Property: Crowne Plaza Hotel Gold Tower Surfers Paradise
Address: 2809 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#8 Business Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Hotel Gold Tower Surfers Paradise 4.5*
Number of rooms: 109
Official Description (provided by the hotel):
Crowne Plaza Gold Tower is located adjacent to Crowne Plaza Surfers Paradise. The Crowne Plaza Gold Tower offers premium hotel rooms and spacious self contained apartments including studio and one and two bedroom suites in a resort style setting. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The Studio and Suites also offer kitchenettes and laundry facilities. Crowne Plaza Gold Tower is located between Surfers Paradise and Broadbeach. Major shopping centres, award winning dining, nightlife and world famous Gold Coast beaches are all within walking distance of the hotel. Crowne Plaza Gold Tower shares the extensive resort facilities with Crowne Plaza Surfers Paradise including two outdoor swimming pools with heated spas and sundecks, gymnasium, full sized tennis court, games room and two restaurants and bars. The hotel features 9 flexible meeting rooms and can cater for up to 550 people. Four Winds 360 Revolving Restaurant is Queensland's only revolving restaurant. It offers panoramic views of the Gold Coast hinterland and Pacific Ocean as well as a delicious seafood and Central Mediterranean buffet. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise
Crowne Plaza Hotel Gold Tower Surfers Paradise Gold Coast

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