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“Great location great views”

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Mantra Towers of Chevron
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location great views”
4 of 5 bubbles Reviewed June 18, 2014

My husband and I stayed here for 2 weeks with our 2 children 11 and 1 years old on the 22nd floor above Coles which was very good for getting supplies pools were lovely our room had a fantastic view of the ocean we had to bathrooms and two bedrooms plenty of extra blankets . I had requested a port a cot though wasn't in the room when arrived one phone call to reception and they brought one up straight away and helped put it up ( great service ) over all out family had a fantastic time here and would come back again we didn't want to leave !!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kirstie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 22, 2014
Thank you Kirstie for your lovely review.

I am glad to see you enjoyed your time at our resort. We pride ourselves on our customer service and professionalism and the staff will be very happy to hear this came across. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Newcastle
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 18, 2014

Stayed at the Chevron for a few days to meet up with relatives staying there and celebrate a birthday. The room we were allocated was in the wrong tower and had a shower over bath which didnt suit my disabled companion. It was a nice apt on the eleventh floor though. The staff were great and allocated us a different apartment in same tower as our relos. On the 32nd floor! The best apt Ive ever stayed at on the Gold Coast. Amazing views from every window. Huge modern kitchen nice furnishings. 2 bathrooms which was really wonderful. Loved it. The indoor pool was closed but we knew that going in. The outdoor lagoon pool was freezing but they had a lovely outdoor pool heated to 28 degrees so that was great. The location is excellent with shops and supermarket directly under. Loved our stay and would definately stay again.

Room Tip: Ask to see the room first if you can because if you stay and want to get swapped I noticed you have...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lynette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 22, 2014
Thank you Lynette for taking the time to post a review of your stay - we appreciate all feedback, and we are pleased to see that you enjoyed your stay with us. We look forward to welcoming you back in the near future.
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Tweed Heads, Australia
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed June 18, 2014

Took my 3 teenage girls up for a well deserved break and was meet with this:The indoor heated pool was closed for renovations, weren't advised about it then the pool in tower 1 which had been heated since we stayed last was closed as well. We were missing blankets in our room so I had to share a double bed with 2 of my teenage kids, there was no unit book to explain how things worked so we couldn't take a shower until the next day. chairs in dining room were broken. we got 2 rolls of toilet paper for 4 people for 5 nights. some of the cutlery and crockery were dirty still had food particles on them.had no frypan so had to wait for that for 1 day. Took them 2 days to get the blanket. so we had to share the bed for 2 nights. WHat a JOKE...So disappointed

Room Tip: Do not get a room on the 5th floor near the pool as you hear kids screaming and noise all the time.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Tammy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, August 13, 2014
Thank you for your honest review Tammy J.

I am sorry to hear you did not enjoy your time at the resort.

Our indoor pool was closed for emergency repairs in Mid May. This information was provided to all booking agents and placed on the homepage of our website. this is also stated on all booking confirmations sent by the resort.

In regards to the lack of compendium, we are in the process of having new ones printed. I apologise that it was missing from your room and a replacement was no delivered. I believe we are currently out of stock whilst waiting for the new ones, however this should have been communicated to you by our reception staff.

In regards to the blankets, there should be spare blankets in all wardrobes. I hope that when reception was advised that it was missing, they arranged a replacement to be sent up as a matter of priority.

I hope you will return to the resort in the future to experience what a true stay at Chevron Towers should really be like.
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Travelers are raving about these Surfers Paradise hotels

Adelaide, Australia
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

We scored the 41st floor with such a brilliant view it makes you forget some of the things that let the apartment down. Location was perfect - numerous restaurants and a Coles at the bottom of the complex. Service was average as we did not have enough towels and it took three attempts to finally get some from reception. Cleanliness of room was average and a number of lights simply did not work or had no light globes. We were also disappointed by the lack of supplies for a self-contained apartment with only bare essentials being supplied - no tissues and not even any dishwashing liquid for the sink (although sachets were supplied for the dishwasher). However, we were prepared to overlook this due to the location and comforts of the apartment.

Room Tip: Higher floors have spectacular views
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank mjvd74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 22, 2014
Thank you for your informative review. It is with your feedback that we are able to ensure that our property may continue to provide our guests with a holiday they will not forget. We look forward to welcoming you back next time you visit the Gold Coast.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed June 18, 2014

We had 4 apartments, all were below standard in cleanliness. Would have expected clean sheets and towels at he midway point, day 4 or 5 at least

Some of the reception staff were unwelcoming, surly and a little antagonistic.

Would not recommend, this was our 4th time there but never again

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Junkskunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

My daughter, grandson aged 7 and I stayed at the Chevron Renaissance Towers last week and what a wonderful week it was. I had stayed at the old Chevron Shangi La Hotel in 1971, so it was a long while between staying, and what a lot of changes, with three large tower hotels standing on the same block as well as a shopping centre, loads of car parking and a pool, gym, spa facility.

Our checkin was friendly and faultless and our room was clean and tidy and very comfortable on the 24th floor of Tower 3. We had everything at our fingertips, washer, dryer, vacuum cleaner, two bathrooms and plenty of balcony space overlooking the Chevron island and the mountains to the West.

We quickly got to know the layout of the Chron Renaissance Hotel and my daughter used the gym every morning, whilst my grandson used the pool facility, which reminded me of the Old Shangi La Hotel. The Pool has a white sand beach & floor which makes it very nice to be in and more like a resort atmosphere.

Overall very good, right in the heart of Surfers Paradise and we will be returning.

Room Tip: Get up High and the View is spectacular.
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JeffG0RD0N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 19, 2014
Thank you for taking the time to post your comments regarding your most recent stay at our resort.
I am delighted to read that you had an enjoyable stay. We hope to welcome you back to Chevron Towers in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed June 14, 2014

The first room they allocated us didn't have a sofa. They transferred us to another room straight away. Was a great upgrade, from floor 9 to floor 35 and a bigger apartment. Down sides were that the room was very dusty. I don't think anyone had vacuumed around the skirting boards for a long time. Second bedroom wasn't made into a double, we got sheets brought up but had to make the bed ourselves. Had to ask for more towels, only 3 at first even though we booked with 4 people. My partner checked down the back of the sofa to make sure we hadn't left anything behind and found lots of crumbs and dirt and a lolly wrapper from previous guests. Air vents had visible dust covering them and big stains throughout on the carpet. Cutlery hadn't been checked by cleaners and had dried food on it. Overall quite disappointing. Expected luxury quality from the Chevron Towers. Good job we didn't let it ruin our weekend away and still had fun.

Room Tip: The higher up you are means less noise from traffic. If you want to guarantee what you request you p...
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  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Webb784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, July 1, 2014
Thank you for your honest feedback.

I am sorry to hear your stay was not what you expected from Chevron Towers. We aim to please all guests and hope they will return to the resort in future.

All apartments should be cleaned and then checked by a supervisor before being released for guest check in. This includes cutlery and vents and I shall certainly be addressing this issue with our head of housekeeping. I shall also be discussing the incorrect number of towels left in the unit.

We have just this week commenced spring cleaning all units, this will ensure all dust is removed and its better maintained in the future.

Our standard bedding configuration in a 2 bedroom apartment is one queen and 2 singles. We can certainly request 2 queens however this is not something we can guarantee. Generally we would have housekeeping attend and put the beds together for you as opposed to having you do it yourself.

In regards to your initial apartment, my apologies for the lack of couch. A new one had been ordered and was expected to be delivered and installed by lunch time however it would appear the delivery was late and there was a miscommunication between our maintenance department and front desk.

I am glad to see that you made the most of your time in Surfers Paradise and still had fun. I hope you will give us another chance and return to the resort in future to experience hat a true stay at Chevron Towers should really be like.

Any time in the future you wish to travel please contact me directly and we can arrange a discounted rate. stay@chevrontowers.com.au
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Additional Information about Mantra Towers of Chevron

Property: Mantra Towers of Chevron
Address: 23 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, located in the heart of Surfers Paradise, you will find the perfect accommodation from which to explore the beautiful and fun-filled Gold Coast. In your self-contained apartment you'll feel truly at ease. All apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. All the conveniences of home can be found here. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. If you're on holiday with the kids, the Infinity attraction is a must visit. They're bound to be entertained exploring the fun-house full of mirrors, optical illusions and sound effects. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Gold Coast/Surfers Paradise

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