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“Place is getting old, needs a makeover !”

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Mantra Towers of Chevron
Melbourne, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Place is getting old, needs a makeover !”
2 of 5 bubbles Reviewed June 4, 2014

For the money I was expecting more, indoor pool closed, heard jack hammering too early in the morning as they ripped up the tiles from the indoor pool. Gym is terrible, the oldest bikes, treadmills etc very small & very disappointing. The rooms need more kitchen equipment, like a peeler that works & a chopping board would help! I won't be staying there again, I wished I had spent the extra & stayed at the Q1

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CazP_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (590)
Date | Rating
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English first
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 4, 2014

10/10 for value and rooms were fantastic. Great for young families and singles alike. With a 2 and 4 year old the 5th floor outside man made beach and pool suited perfectly and was brilliantly maintained. Playground also kept the kids entertained whilst we were able to relax on the poolside chairs. We tossed up between so many different hotels and we were so happy that we chose the Towers of Chevron. Coles complex with many eateries is on Ground Floor which also adds to appeal. Undercover free parking is a bonus. All the photos you see in Flight Centre brochures and online are exactly what you get when you stay there, stunning and amazing.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt_mel11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 7, 2014
Thank you for taking the time to post a review of your stay - we appreciate all feedback, and we are very pleased to see that you enjoyed your stay with us.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed May 31, 2014 via mobile

I should have read the reviews. Bathroom stank of urine which after the 2nd day I cleaned myself. Bench tops have dry food stuck to them. Even with the hotel empty we were put on 6th floor which is 1 above the pool complex therefore we had wonderful views of the complex shopping Centre roof. Cheers. Won't be staying again and have also recommended others look elsewhere.

Stayed June 2014, traveled as a couple
Helpful?
5 Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surfers Paradise hotels

Melbourne
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed May 31, 2014

We stayed at Chevron during Easter break and I must say this place has everything for one and all, be it couples of family staying it's got everything covered. Few highlights of Chevron:

1) Lagoon pool with outdoor spa
2) Indoor pool with indoor spa and sauna
3) Games room, Gym etc..,
4) Coles and Safeway at your finger tips
5) Restaurant and pub joints within 100m radius
6) Close to key attractions like Infinity, Haunted house, 7D cinemas, Wax museum and Sea world etc..,

and the list goes on....

The apartments had everything one can expect and was in neat and clean condition and I would highly recommend this to everyone.

Room Tip: We stayed in a 2 bedroom apartment on the 18th floor, enough for 2 couples and a kid.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank akdaga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 5, 2014
Thank you for your review. I am glad to see you enjoyed your Easter break at our resort. We hope you will return to the resort in the future and look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed May 29, 2014

Had a great stay at the Chevron. Staff were friendly, rooms were spacious. We were on the 38th Floor so views were amazing. Gynm and pools great. Location great. Only thing wrong could here the traffic during the night (But i think that happens anywhere on the coast) and our room had no curtains. More of a sun shade but 5am sun is beaming in. would still go back.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Charlene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 5, 2014
Thank you Charlene for taking the time to post your comments regarding your most recent stay at our resort.

I am delighted to read that you had an enjoyable stay. We hope to welcome you back to Chevron Towers in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed May 28, 2014 via mobile

I love staying at Chevron! The rooms are always so big, great views and brilliant facilities. Every room has a balcony so you always get a nice view (even if it isn't at the beach)
My only problem with chevron are you are required to stay usually a minimum of 2 nights. As I only live 50 mins away most of the time I stay on the GC I only want to stay on a Saturday night. However, I believe the great pool and central location makes up for this

Stayed September 2013, traveled as a couple
Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChevronManagement, Guest Relations Manager at Mantra Towers of Chevron, responded to this review, June 1, 2014
Thank you Alex for taking the time to post a review of your stay - we appreciate all feedback, and we are pleased to see that you enjoyed your stay with us.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

As this was our 2nd stay in this hotel we had an idea on what to expect on arrival - we booked 2 x 3 bedroom apartments for 5 nights. On booking I did ask if we could be guaranteed a high level room to get decent views, but I was advised that I would have to pay $50 extra per room per night to have this guaranteed. The only guarantee they gave was that the 3 bdrm apartments were supposedly on levels 25 and up but alas on arrival we were allocated rooms in Tower 2 on level 22 - the views did suffice but still not what we were told. Interesting too is that they advised they don't actually know which room u r actually booked in until the day before you arrive which I thought was pretty disorganized. Apartments allocated were sufficient for our stay and we enjoyed the hotels location and facilities available which we knew would be the case hence this 2nd booking. The showers do need to have soap and shampoo holders installed and decent size mugs should replace the small hotel sized ones. Downside also was the amount of construction noise in the evenings, it would have been appreciated if we were actually given some warning that this was the case on check in, I felt sorry for guests staying on the lower levels who would have bared the brunt of that jackhammer. Staff do not really do much in the way of customer service as their part in our stay was the check in and out ie hand keys out and back in again. Another thought being the 2nd time stay was they don't actually ensure all prior damage is noted for you to check off before you arrive. We found damage at the back of one of the bedroom doors and thought they better not bill us for that - they should ideally provide a personal overview of the actual rooms, so you know what is not your liability on departure. When I went to check out I asked about getting the 4 free Theme Parks which was part of the offer in our booking. There was obviously no notes on the system for our rooms as I had to wait for someone to double check before they advised how we could collect them, if i did not prompt then these freebies would have been pocketed by the hotel. I suppose these are little niggles but at the end of the day I would recommend that the hotel needs to provide a little more of a personal service to their customers. You get a hello, yes payment has been made, here are your keys and here is how to get to the car park and your room basically. Then they really do not do anything else for you unless of course you have a complaint I suppose Just wanted to let everyone know my experience so you know what you are in for and to give you a heads up of this hotel and how it runs. The only thing saving this place really is its location and the height of the towers. I would highly recommend that they provide more personalized and true customer service like you would expect at any other hotel really.

Room Tip: Ask for the guarantee of a higher level apartment esp if you are booking a 3 bedroom.
See more room tips
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank D K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mantra Towers of Chevron

Property: Mantra Towers of Chevron
Address: 23 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #8 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, located in the heart of Surfers Paradise, you will find the perfect accommodation from which to explore the beautiful and fun-filled Gold Coast. In your self-contained apartment you'll feel truly at ease. All apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. All the conveniences of home can be found here. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. If you're on holiday with the kids, the Infinity attraction is a must visit. They're bound to be entertained exploring the fun-house full of mirrors, optical illusions and sound effects. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Gold Coast/Surfers Paradise

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