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“Warning of room hire by Propcare realestate qld Miami chevron renaissance” 1 of 5 stars
Review of Mantra Towers of Chevron

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Mantra Towers of Chevron
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“Warning of room hire by Propcare realestate qld Miami chevron renaissance”
1 of 5 stars Reviewed February 3, 2013

We hired a room at the chevron renaissance through stayz.com.au. This room was mannered by a realestate business called Propcare realestate which is located at 1916 Gold Coast hwy. the room number was 1071 on the 7th floor tower 1. This room was absolutely disgusting, it had so much dust that there were balls of dust and hair in balls. The couches were filthy and the fridge was not working properly and the manager Lewis said to keep our kids milk in the freezer to keep it cool!!!!. Mind you the tap was leaking water for days possibly weeks in the robe and the smell of moisture was in the air that would make u sick. The bed door had so much dust build up that it stuck to the door.
The line was drawen when my 15 mth child walk out of the room with a cigarette but in his mouth
When we made a decision to leave. This room was not cleaned by a person with standards.
DO NOT RECOMMEND to stay in that room as its old and the hygiene standards are very poor.
I have photos to prove all this as this matter will be taken further as money was not refunded and we abounded the room in the first 20 mins.
Was very disgusted in the property manager(Lewis) in the way of handling the whole situation, it was like a scene from acurrent affairs where he basically hid in his back room when we went for a refund,.we felt so ripped off. Non humane to do this to a young family.
This room was privately owned and advertised on stayz.com.au and not through the main reception of chevron renaissance.

Stayed January 2013, traveled with family
Helpful?
7 Thank Happytravellrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Manager at Mantra Towers of Chevron, responded to this review, February 5, 2013
We are sorry to read your review. Unfortunately you had booked a privately owned apartment therefore it is not managed by The Towers of Chevron Renaissance onsite management. We strongly advise readers and future guests to make a booking directly with the property. We are contactable via email - stay@chevrontowers.com.au or telephone 07 5584 84100. Booking with the onsite Management will ensure you a pleasant and enjoyable stay.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (561)
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English first
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed February 3, 2013 via mobile

This was our fifth stay at the Chevron. We keep coming back because of the lagoon pool where our kids really enjoy it. Plus the central location is a big plus. However, the apartments are now slowly getting dated, they are poorly cleaned, both private and those booked through Chevron, and the price you pay does not match expectations. It will be a hard decision next time!

Stayed January 2013, traveled with family
Helpful?
5 Thank tony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed February 3, 2013

Could not believe how dirty the room was and the bathroom would make your skin crawl. The bed covers were so stained, the lounge had stains all over it, the carpet was that sticky we had to wear thongs to walk on it.This place is best kept for schoolies week! Not for my family, never ever again!

  • Stayed January 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank AdSim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surfers Paradise hotels

Gosford
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 2, 2013

We stayed in a 2 bedroom apt in the main tower 27th floor - a privately owned apartment. The rooms were modern and comfortable with nice views of the city and ocean ( an ocean view apt) We did find that the noise levels from the city were ok at this level and did not interrupt our rest. Parking was easy and the check in process was easy also through the agents who met us on site.Being above coles n shops was really handy for groceries. The main pool is stunning and the indoor pool was handy as the weather turned foul in the last few days. Sea world is really close by car and other parks are an easy drive. Over all an enjoyable stay and family friendly. ( as we had the severe weather associated with ex cyclone we did have issues with the noise of wind n rain and the sliding doors leaked leaving the carpets soaked... not much we could do as the weather was highly unusual for Surfers )

  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Rachel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Manager at Mantra Towers of Chevron, responded to this review, February 10, 2013
Thank you for sharing your review with other travelers
As you have may be aware, the majority of the accommodation on the Gold Coast is strata title apartment resorts. As the unit you stayed in was not managed by Chevron Towers, we are unable to comment on your room and carpet issues.

We are pleased to read you enjoyed our facilities.
We strongly encourage all future travelers to book directly with the resort on 07 5584 8100.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 2, 2013 via mobile

We stayed in Tower 3 in an ocean-facing apartment on the 14th floor (apartment 3145). I recommend tower 3 (but the ocean-facing side only) for the view but also because it is the tower where Reception, indoor lap pool and the gym are located. There is also a view from some balconies (including this apartment's) over the main outdoor lagoon pool but it is far enough away from that popular pool to not have the noise issues. There are nightclubs not far away in Surfers so I did find, as a light sleeper, that on Fri and Sat nights I used ear plugs to ensure "silence". The other towers in the complex will just mean you will have a longer walk to the gym etc, and possibly restricted views on the lower floors,but they are otherwise fine. The lifts can take a while at peak periods.

This complex is centrally-located above a shopping complex including major supermarkets (Coles underneath; Woolworth's in "Circle on Cavill" shops adjacent) and is an easy walk to the beach and retail area. You could get by without a car if Surfers is your only destination. There is car parking allocated to most, if not all, apartments but do check this when you book if you need to have a car during your stay. The underbuilding carpark is not particularly easy to find your way around so have someone meet you or ensure you get a map of the complex, particularly if you are arriving at night.

Ensure you look closely at the details of exactly which apartment you are booked into. We chose an apartment thst didn't look as luxuriously furnished because it was almost half the price of others for the same period (2 bdrm 1 bathrm). We got a fabulous rate for 3 nights over Christmas through our Entertainment Book membership, which was ultimately a booking through Gold Coast Holiday Rentals. I checked in with GCHR to find out when the apartment was last refurbished and found out that it was simply a case of the photos not being up to date. So we got a comfortable apartment on the cheap. (Just be aware that the 2nd bedroom in a 2 bdrm/1 bathrm apartment is really a converted study, as one of its entry points is off the lounge).

Just a word on GCHR; they were incredibly fast and responsive to any emails I sent with questions and enquiries. However when the bathroom basin blocked early in our stay (which I was later told was a common problem in this complex due to a design fault), a repair was not booked in till 27th (i.e. after we left), due to public holidays. It was a hassle to have 4 people in one bathroom without a working basin; we used the second kitchen sink for teeth-brushing etc.

Assume each apartment is independently owned and therefore furnished differently.

Hint: Read the details / look at the photos of your specific apartment carefully - they vary considerably. You can probably get an ocean view in Tower 3 (apt number will start with a 3 and the next two numbers will be the floor level; aim gor above level 5) for the same price as others in the complex. And get a map!

Suit families with teenage children and couples. Lagoon pool is popular with children / families but take care with balconies. There was a tragedy from the 22nd floor balcony a couple of months ago.

  • Stayed December 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank maxandspot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 31, 2013

This place really needs to review it's staff/cleaners before they get slammed to the slums of paradise.

Our room was filthy when we checked in. Hair in the shower (alot of it) one bed didn't have a sheet while the others did. Dry toothpaste in the ensuite sink. Lollies behind the bed. Sticky couches, Need I go on?

Only positive is the location. If it wasn't for the location this would be a 2* maximum. I suggest if your think about staying here, don't. You'll regret it as my husband and I do.

  • Stayed January 2013
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Lbodagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed January 27, 2013

We stayed here for the Christmas weekend.. It was a 3BHK apt luxurious, clean and welcoming.. For your visit to Gold coast its a perfect location as it is right on surfers paradise and accessible to the main street for shopping, clubbing, restaurants and walk on the beach..

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank JoyousTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chevrontowers, Manager at Mantra Towers of Chevron, responded to this review, February 11, 2013
Thank you for your wonderful review.
We love that you enjoyed your stay, and cant wait to welcome you back next time you are in Surfers Paradise
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Towers of Chevron

Property: Mantra Towers of Chevron
Address: 23 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Towers of Chevron Renaissance)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #15 of 125 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Towers of Chevron 4*
Number of rooms: 358
Official Description (provided by the hotel):
At Mantra Towers of Chevron, located in the heart of Surfers Paradise, you will find the perfect accommodation from which to explore the beautiful and fun-filled Gold Coast. In your self-contained apartment you'll feel truly at ease. All apartments are self-contained and feature kitchens equipped with modern appliances, a full service laundry, cable TV and a DVD player. All the conveniences of home can be found here. Located atop the trendy Chevron Renaissance precinct, you need only duck downstairs to enjoy a delicious meal or to wander through unique and designer boutiques. If you're on holiday with the kids, the Infinity attraction is a must visit. They're bound to be entertained exploring the fun-house full of mirrors, optical illusions and sound effects. You can choose between 1, 2 and 3 bedroom apartments or superior apartments, which are furnished in contemporary neutral tones. Or for larger groups wishing to truly holiday in style, the 3 bedroom penthouse apartments are the ideal choice. At Mantra Towers of Chevron you will have access to the resorts Health Pavilion, featuring indoor and outdoor lap pools and full gymnasium. BBQ facilities, the private theatre and also 'Beaches in the Sky', the resorts outdoor leisure area featuring sub-tropical gardens and a 600m2 lagoon style pool. Maintenance Notice: As part of our focus on maintaining our properties to the highest standard, a scheduled painting program will commence early February on one of the three towers at Mantra Towers of Chevron and will take 6 months. There will be no disruption to our guests with all facilities accessible and available at all times during this period. ... more   less 
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Also Known As:
Towers Of Chevron Renaissance Hotel Surfers Paradise
Hotel Of Chevron Renaissance
Renaissance Surfers Paradise
Surfers Paradise Renaissance
Mantra Towers Of Chevron Gold Coast/Surfers Paradise

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