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“Good not great” 4 of 5 bubbles
Review of Surf Parade Resort

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Surf Parade Resort
Certificate of Excellence
Lorne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good not great”
4 of 5 bubbles Reviewed July 22, 2014

We arrived and the woman in reception was very cold and un welcoming, We felt like we were an inconvenience to her. There was hair in the bathroom sink and broken makeup all over the bench in the bathroom. We were going to notify reception on departure but was closed (as advertised). One roll of toilet paper is provided and you have to purchase more from reception if required.. I have never heard of this and found it very strange. Overall the room was nice but the experience was let down by some small things.

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Chickachic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Owner at Surf Parade Resort, responded to this review, October 28, 2015
We are never intentionally unwelcoming to guests as most reviews reflect. I can only say some times we are dealing with other urgent distractions at the same time that may give this unfortunate impression. We are advertised as self contained apartments which may be peculiar to Australia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    154
    112
    31
    8
    6
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7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed July 14, 2014

Good start to our visit, we arrived a bit early and they hadn't give us a twin bed room but checked us in and told us to leave our bags in the room until the room was sorted for us. Room was spotlessly clean, a little worn but had everything thing we needed, great sized fridge, excellent bathroom/laundry facilities, great wifi and a stunning view. When we checked out we were doing the Sky climb and again we were able to leave our bags there until we had finished. Lady on reception was charming and friendly. Will totally recommend as value for money and very convenient to all activities, the centre of Surfers and the beach!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Kirsten R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Owner at Surf Parade Resort, responded to this review, October 28, 2015
Its great to read your stay was an enjoyable one and that the staff were friendly. Units are constantly upgraded at the owners approval and this is continually worked on by Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 29, 2014

We stayed for 8 days back in February. This apartment was exactly what we were after. We really enjoyed just being left to it and the room was great. We loved the private balcony area and of course the air conditioning! I like how the rooms can be made private or open plan and when I asked if we could have a sea view, they delivered without hesitation. Would definitely stay here again. A reasonably price for quality accommodation. I don't think we could have asked for better.

Room Tip: Definitely ask for an ocean view where possible. We were on the 4th floor which was great but I woul...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RachelRay22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Owner at Surf Parade Resort, responded to this review, October 27, 2015
Thanks for taking the time to review Surf Pararde Resort and great to read your review. This is wwhat we aim for with all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

Stayed here a few weeks ago. Although it was only overnight, it was a nice experience. Very close to beach & a short walk to Cavill Mall. Room is spacious & well set out. The bathroom has a spa in the corner & a dryer as well. Ample choice of dining experiences. Parking is FREE unlike a lot of other accommodation. Limited free WIFI is also available. Would happily recommend staying here.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank frog2803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Owner at Surf Parade Resort, responded to this review, October 28, 2015
Thanks for taking the time to submit your review . We trust that other will see what a positive experience we strive to obtain for all our guests. Cathy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 17, 2014

We stayed for 5 nights. Had a spa apartment. Queen Bed. Comfortable stay with well equipped kitchen. The sofa is a fold out bed. Foxtel and internet access. Laundry facilities in the bathroom. Ironing board but no iron in apartment. Note: there is some drawers for clothes but no wardrobe/hanging space - so if you are staying for an extended period and need to hang clothes this could be an issue.
Location was good - a 5 min walk to beach, 10-15 min to the restaurant hub.
Resort has a pool, sauna, spa and tennis court and parking for hire car. Is a little dated and tired, but overall excellent value.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Owner at Surf Parade Resort, responded to this review, October 28, 2015
Thanks for the review ,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 14, 2014

We stayed 3 nights on a Website Deal. We were given a room on the 8th floor with Ocean views, which we were very happy with considering we were not paying full price. The room was a bit dated & the king size bed was 2 singles pushed together, so I tended to be laying on the join most of the time. Kitchen was well equipped for our needs & bathroom was a good size but my husband had to rescrew the hot & cold knobs back onto the shower taps & the toilet cistern button kept sticking so he made adjustments to the toilet as well. Laundry facilities was an added bonus with dryer. The draws in the bedroom cupboard were broken & some of the timber louver slats were broken but we were only in the room for a short time. Oasis Shopping was close by and it was nice to walk along the beach in the mornings. This was really a good location & we would stay here again but would ask for a room that was more updated.

Room Tip: Request an Ocean View on the Higher floors & make sure the king size bed is not 2 singles pushed...
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  • Stayed May 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MarissaL L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Manager at Surf Parade Resort, responded to this review, October 27, 2015
Thanks for the review
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Werribee
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 4, 2014

Unit was suitable for needs. King size bed was great, nice and comfortable. Kitchen met our week stay with regards to self sufficiency. Great view on 8th floor toward ocean. Entry into unit hampered by kitchen table and chairs. Signs of age of unit noticeable. Could have been cleaner but overall OK. We were out a lot of the time.
Value for money.
You will need to buy groceries and other essentials if staying for a few days or pay for extras.
Walking time to central area of Surfers around 15 - 20 minutes north. Shopping center and restaurants at the Oasis south of hotel about 3 minute drive or 15 - 20 minute walk.
Beach is patrolled and really nice! Miss it already :-)

Room Tip: Higher equals better view and try for east side of building (sea view)
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank philgWerribee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James O, Owner at Surf Parade Resort, responded to this review, October 27, 2015
We always persue issues if they are brought to our attention especially how clean the units are.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surf Parade Resort

Property: Surf Parade Resort
Address: 210 - 218 Surf Pde, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #15 of 125 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Surf Parade Resort 4*
Number of rooms: 96
Official Description (provided by the hotel):
Free internet, free parking, air-conditioning, full sized tennis court, heated outdoor swimming pool, heated spa, mini-gymnasium, BBQ area and gazebo. Nestled perfectly between two of the most vibrant beach side suburbs on the Gold Coast, Surf Parade Resort offers you a relaxing and satisfying holiday. The superb one bedroom holiday apartments are perfect for couples and small families seeking comfortable and affordable Broadbeach or Surfers Paradise accommodation on the Gold Coast.Surf Parade Resort offers 98 fully self-contained apartments, all fully equipped with in-room corner spa bath, large curved balconies and air-conditioning. Each of the Broadbeach family apartments has modern interiors that are complimented by a lovely decor. Enjoy the first rate resort facilities that include a full sized tennis court, heated outdoor swimming pool, heated spa, mini-gymnasium, BBQ area and gazebo, and a lush tropical garden. All apartments have wireless internet connections available on a pay-to-use basis, thereby enabling guests to maintain email contact and internet access while on holiday. Surf Parade Resort is also a mere stone's throw away from the most exciting places on the Gold Coast. Get easy and convenient access to the most spectacular patrolled beaches and world class theme parks. Fabulous shops, innovative restaurants, trendy nightclubs and extravagant casino are all nearby our holiday accommodation in Broadbeach. ... more   less 
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Also Known As:
Surf Parade Hotel Surfers Paradise
Surf Parade Surfers Paradise
Surf Parade Resort Gold Coast/Surfers Paradise

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