We have just returned from a week on the Gold Coast where we stayed at Q1 Resort. The room was disgusting, it was absolutley filthy. As soon as we walked in we noticed the floors were dirty but it got worse in the bathroom. There was dried urine on the walls and pubic hairs on the toilet seats (obviously left over from the people who had stayed there before us). the room smelt like sewage and benches and doors were sticky to touch. Repulsed I immediatley called reception and asked them to clean the room, thinking there had been a mistake and we were given a room that had not been cleaned yet. Unfortunatley this was not the case, the manger sent up cleaners but they had no intention of trying to clean up the room. They ran a wet rag over the toilet and left. The duty manager was completely unhelpful. We were so unhappy with our accommodation that one hour after checking in we requested a refund which they REFUSED forcing us to stay to avoid forgoing the moeny we paid. Oh and after all this charged us an unexpected $40 fee at checkout for a baby cot something they had failed to mention we would have to pay for.
- Official Description (provided by the hotel):
- ‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more less
- Reservation Options:
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- Also Known As:
- q1 Hotel Surfers Paradise
- q1 Resort Surfers Paradise
- Q1 Resort And Spa Gold Coast/Surfers Paradise