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“WORST HOTEL EVER”
Review of Q1 Resort and Spa

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Q1 Resort and Spa
Ranked #5 of 32 Hotels in Surfers Paradise
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“WORST HOTEL EVER”
Reviewed February 5, 2013

So walking in and the white couch was brown, black marks all over the walls, dirty floors and the kitchen looked like a health hazard, vomit stains on the pillows and hair in the bathrooms. If you need a towel thats $3 for each one. Even tho we had three bathrooms and had to go down stairs to ask for toilet paper because the phones are broken, they sent up one. After asking for more we got yelled at. Rude staff that make you feel very UN WELCOME! Coming in side after hours we got treated and questioned like criminals. I've stayed at many hotels and this has got to be the worst by far. Horrible horrible hotel do not waste your money!!!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Monteleone21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, February 6, 2013
Dear Monteleone21,

Thankyou for for taking the time to offer some fedback regarding your recent stay at Q1 Resort and Spa. We value all feedback and use it to proactively improve upon the Resort product and services.

I am sorry that your stay did not live up to your expectations and that your experience was not a wholly positive one. I regret that the housekeeping and service standards that you experienced were not of the very high standards for which Q1 is well renowned.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and spa.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,476 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (742)
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English first
Sunshine Coast, Australia
Level Contributor
250 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed January 30, 2013

We are bargain seekers so our reviews are directly related to value for money.

We were able to obtain a 2 bedroom apartment for a week for an amount we thought was excellent. We invited another couple to join us and of course having two bathrooms was great. The building is still relatviely new and situated in great position, close to everything you need (small supermarket, coffee shop and bottle shop in the same complex) plus numerous eateries within walking distance. The beach was close and you could hear the waves.

The decor is simplistic and stylish (expensive furnitur?) and there re is plenty of room for the four of us to do our own thing if that is where the mood takes us. Tthere is an outdoor area which is enclosed, a sitting area near the door, a dining are and a lounge area. The bedrooms are large enough and the view we had was mainly hinterland (which was very interesting) and a beach view at the periphery.

We enjoyed our stay and would stay here again for the same price

Stayed January 2013, traveled with friends
Helpful?
2 Thank Mackasx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, January 31, 2013
Dear Mackasx2,

Thankyou for taking the time to post a review on TripAdvisor regarding your recent experience at Q1 Resort and Spa. We appreciate your valuable comments and consider all feedback as vital to assist quality management arounf the Resort.

I am pleased that you loved your stay at Q1. The spacious two and three bedroom apartments are ideal for families and groups. Whilst ocean views are popular, I am pleased that you liked the hinterland and city views too, there is much to see from all of Q1's aspects. Q1 is indeed in a convenient location and I am so glad that ou found this to be the case as well.

I look forward to welcoming you back to Q1 soon and trust that your next stay will be even better.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
262 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed January 30, 2013

First of all I stayed here for a work conference so I may have a blurred recolection of events.

This being said the apartment I stayed in was huge and could of housed and entire family (single bedroom)

The staff were attentive, helpful and my room was available early which is always nice

A good pool and general area, very close to the beach.

Breakfast was a little below par as only a continental is offered and after a night out something more substancial is often required. You can get breakfast close by or cook it yourself in your room so maybe I am being a little fussy here. I guess what I am saying is don't pay the $19 for the breakfast on the 77 floor, take the tour instead.

Enjoy your time in surfers

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SthOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, January 31, 2013
Dear sthOZ,

Thankyou for taking the time to write a review regarding your recent stay at Q1 Resort and Spa. All feedback is appreciated and considered an important tool for continuously improving upon the quality of the Resort.

I am pleased that you enjoyed your stay at Q1. It is often remarked upon how spacious the apartments are, the great Resort facilities and the convenient location to the beach, restaurants and shops. I am pleased that you had the opportunity to enjoy these aspects of Q1.

I acknowledge your comments about the Skypoint breakfast and I am sorry that this is not what you expected for the price paid. This will be forwarded to Skypoint for consideration.

Thankyou again for your valuable comments. I look forward to welcoming you back to Q1 soon and trust that your next stay will be even better.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston Tas
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 26, 2013

If your looking for a relaxing non stress holiday then the q1 is the complete opposite. The staff are the most unfriendly people we came across anywhere on the Gold Coast. If you have a car, you have to walk for about 5 minutes to reach the lift to go to your floor. All the cutlery and dishes were barely clean, half the lights in the room weren't working and all of the outside windows were so dirty you could barely see out of them. Overall a horrible experience and defiantly not worth the money.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 21101984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, January 27, 2013
Dear 21101984,

Thankyou for taking the time to post a review on Trip Advisor regarding your recent stay at Q1 Resort and Spa. We appreciate all feedback and proactively use it to improve upon the Resort product and the services that we provide.

I am very sorry that Q1 did not live up to your expectations. The poor perceptions that you had of the complimentary parking, the staff and housekeeping services are deeply regrettable and not the usual standard that so many Resort guests experience.

I can assure you that these matters have been thoroughly investigated and addressed with the relevant department and their team. As a result we have adopted a more strict and thorough procedure to ensure we meet and exceed the expectations of our valued guests and clients.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed January 26, 2013

Booked to stay 2nd week January.Room wasn't ready on time and staff were not friendly.Booked a one bed apartment for 3 people.There was only a double bed,nothing for 3rd person.Took 4 attempts to contact staff to get another bed.Wont be staying there again.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, January 27, 2013
Dear Peter H,

Thankyou for taking the time to write a review regarding your recent stay at Q1 Resort and Spa. We genuinely appreciate all feedback as it helps us to manage the quality of the Resort. Whilst I understand that not every aspect of your stay lived up to your expectations, I trust that you enjoyed your time in Surfers Paradise.

I am sorry that there was inadequate bedding in your apartment and that it took longer than you expected for this to be rectified. I apologise for the shortfall in service that you experienced and assure you that this is not the high standards that Q1 is renowned for.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 26, 2013

The view! If you dont get to have the kind of view you get from Q1, there's no point visiting Gold Coast. We had a 3-bed on the 46th floor and the place was great. Its not a 5-star, so somethings were not the best (house-keeping, for one) but overall the place is worth the money (not much, compared to other places nearby) you spend.
We didnt really stay here during the day much, so didnt have much to do with the staff but whenever we dealt with them, they were ok. There're a lot of negative reviews about the service and staff, I dont agree with them but the management must look into training or re-hiring staff and provide the BEST service. I say so because we loved the place and I think it has the potential of becoming the top-rated place in Gold Coast.

Room Tip: Ask for your room to be as high as possible while making the booking
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vishal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, January 27, 2013
Dear Vishal T,

Thankyou for taking the time to write a review on Trip Advisor about your recent stay at Q1 Resort and Spa. We genuinely appreciate all feedback and use it to proactively improve upon the Resort.

I am pleased that you enjoyed your stay with us. The views are indeed world famous and I am pleased that you feel Q1 is the best place to stay in Surfers Paradise. We think so, but we also acknowledge that there are always improvements to be made and I am sorry that the housekeeping service was not as you expected.

I look forward to you next stay and trust that your next stay will be even better.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, SA
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 25, 2013 via mobile

Having read mixed reviews we arrived with trepidation but were met by helpful staff and although our room wasn't ready (we arrived early) we were given full access to the hotels facilities.
We booked a 2 bed appt direct with the hotel and it was superb. Spacious, clean and modern. Close by to everything and only a 10 min walk from Cavill Av as well as being close to great take away/restaurants.
Would I stay here again.....definitely.

Stayed December 2012, traveled with family
Helpful?
1 Thank smiffy72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nippers101, Front Office Manager at Q1 Resort and Spa, responded to this review, January 26, 2013
Dear smiffy72,

Thankyou for taking the time to write a review about your recent stay at Q1 Resort and Spa. We genuinely appreciate all feedback and use it as a valuable tool for management and quality improvement with the goal of ensuring the Resort guest experience is the best one possible.

I am pleased that you loved your stay with us. We know that for many, a holiday to the Gold Coast is a very special occaision and the choice of accommodation is of vital importance. I am pleased that you felt Q1 was an excellent decision and that you will be back again.

I look forward to your return and trust that your next stay will be even better.

Kind regards,

Melissa Papp
Front Office Manager
Q1 Resort and Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Q1 Resort and Spa

Property: Q1 Resort and Spa
Address: 9 Hamilton Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Surfers Paradise
#3 Top resorts Hotel in Surfers Paradise
#3 Spa Hotel in Surfers Paradise
#4 Business Hotel in Surfers Paradise
#4 On the Beach Hotel in Surfers Paradise
#4 Romantic Hotel in Surfers Paradise
#5 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Q1 Resort and Spa 4.5*
Number of rooms: 527
Official Description (provided by the hotel):
‘Australia’s Tallest Residential Tower’ ... Q1 Resort & Spa Surfers Paradise offers 1,2,3Bed & Sub Penthouse Luxury Apartments with unique glass enclosed Balconies & Spa Baths, 24 hour reception & security, unparalleled resort facilities on a beach front location & set amid one hectare of landscaped grounds. Q1 Resort & Spa features two lagoon swimming pools, heated indoor lap pool & spa, alfresco poolside Cafe & Bar & our famous "Seventy 7 Buffet Breakfast" located level 77 floor above ground with viewing platform. A world class gymnasium, saunas & steam rooms, private theatrette, conferencing & wedding facilities, children’s games room & our award winning Q1 Day Spa await you. The Q1 tower also hosts Australia’s only beach side External Tower Adventure Climb from level 77 to 80 ... Q1 Resort & Spa towers over the Gold Coast with views to match. ... more   less 
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Also Known As:
q1 Hotel Surfers Paradise
q1 Resort Surfers Paradise
Q1 Resort And Spa Gold Coast/Surfers Paradise

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