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“Excellent location but poor customer service”
Review of Palazzo Colonnades

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Palazzo Colonnades
Melbourne
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Excellent location but poor customer service”
Reviewed December 3, 2012

The location was excellent within close proximity to the heart of Surfers Paradise and the beach but the receptionists were not helpful and grumpy ladies. Requested for a simple direction, they were not helpful. Requested to call for a taxi and the reply was "No, you have to ring your own taxi." I thought that wasn't the essence of hospitality at all. I have travelled across the globe and have experienced hospitality from many parts of the world and I can say that this treatment was appalling. Would I recommend this place to others? Yes and No, depending on how you see it.

No doubt it is affordable but it is appalling to receive such treatment if you're here on your holiday and they weren't helpful at all.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank humbleboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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199 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Sydney, Australia
Level 5 Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 6, 2012

Booked accommodation for 4 adults + an infant. Has all the necessary facilities , and then some. Rooms are kept clean and is ideally located near the beach, but far enough from the hustle and bustle of the mains streets of Surfers. Prices are beyond reasonable and far more affordable than some of the other crappier motels / inns laying around

Room Tip: Penthouse for families
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  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Franz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 6 Contributor
312 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed November 5, 2012

Excellent Accom, Friendly Staff, Excellent Location. we got a level 3, apartment which really was a level 2 apartment as the was no G level which was really a misnomer, changed from a level 5 apartment which the carpets were being cleaned that day. The Apartments are located on the southern part of Surfers, its a 7 or so minute walk to Surfers Centre, close to Translink Highway services. Road Construction and Gold Coast V8's track construction did affect getting there allot of closing and diversions on the streets of Surfers. Making it very difficult to get to Colonnades from the South and North by car. The Apartment had kitchen, Small Laundry, ensuite we also got the Queen bed (apparently not so comfy) and the separate fold out lounge (which i found comfy), LCD TV with some Paytv channels and Digitals, Room was facing West with a main bedroom balcony facing east onto Surfers Paradise Bvd. The Swimming pool area is nice with BBQ, Gold Coast Hwy is stones throw from where the swimming pool was. Great place may stay again Btw your Games room I didn't use but visited once because i was in the parking garage area and the Games Room is garbage with video games that are as so old as the building allot of the video games are that old and worn out the television screen has turned a different colour or blown up (come on presentation!) plus there was vomit outside the games room which wasn't cleaned. 4 and half Stars you lost half a star for presentation.

Room Tip: some apartments complexes in Qld do not believe in Level G, they start at 1 so don't get you hop...
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SugBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamlyn heights, Victoria, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 6, 2012

me and partner and our 8 month old baby stayed 5 nights, we were very happy with the room and the service, the two ladys and the reception were very lovely really enjoyed staying there, cant wait to come :)

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krissie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
75 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 21, 2012

We stayed because we thought it was cheap and cheerful. It was cheap but not very cheerful. The room was 1 Bedroom deluxe but I couldn't see the deluxe although it was apparently slightly bigger than the 1 Bedroom, it was still tiny.There was not enough room in the bedroom to swing a cat! I kept hitting my shins on the bed as I went through the bedroom door.There are lots of signs with rules "Do not....." which seemed to sum the place up. Part of the problem is that the place is run on a minimum staff of 2 ladies who are polite but not in the service business, but in the business of making money for the owners For example- When we asked if we could leave the through the back gate as we were lugging our luggage to the bus stop and it would have been quicker, we were told to go through the front because I presume it meant one of them accompanying us to the back gate as it was locked. The pool is lovely but there are no showers. All in all, it was cheap but I wouldn't stay again.

Room Tip: We were on the 7th floor but the ocean views are really ocean views....you see slivers of ocean betw...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lucy787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level 6 Contributor
278 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed September 17, 2012 via mobile

I wish I could figure out how to do a half star. This was a good choice for a family. We had two apartments. Outstanding location. Lovely people in reception. A bit shabby. Could have been cleaner. Wi fi poor but reception very happy to fix it. Would happily stay here again.

Stayed September 2012, traveled with family
Helpful?
Thank russAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St Petersburg
Level 4 Contributor
22 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 15, 2012

Location - Nicely placed between Surfers and Broadbeach.
Rooms - Spacious a, nd adequately appointed.
Facilities - Not bad but nothing special.
Situated not far from the beach and close to surf club, shops, cafes, restaurants etc
Might stay again in the future.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simmo777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palazzo Colonnades

Property: Palazzo Colonnades
Address: 2988-2994 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #47 of 123 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palazzo Colonnades 4*
Number of rooms: 65
Official Description (provided by the hotel):
Palazzo Colonnades boutique, high-rise holiday accommodation apartments is nestled between the beautiful Nerang River and the sandy beaches of the Gold Coast. Take an 8 minute stroll to the north and you're in Cavill Avenue - the heart of Surfers Paradise. These modern, fully self-contained apartments are complimented by wonderful guest facilities including a heated salt water swimming pool, sauna, gymnasium, games room, BBQ, free pay TV, wireless internet broadband service and under cover free parking. ... more   less 
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Also Known As:
Palazzo Colonnades Hotel Surfers Paradise
Palazzo Colonnades Gold Coast/Surfers Paradise

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