Stayed 9 days at the Palazzo Colonnades. Location is quiet nice, it is only a short walk to cavill avenue and only a few minute cab drive to broadbeach.
Hotel facilities were pretty good, bbq, sauna, outside spa and pool. Also a very small gym and a little bbq area. Downstairs in the garages, there was an entertainment area with table tennis, pool and video arcade games.. The table tennis was pierced so we could not play and you had to pay for the pool also.
- Staff were not very nice or welcoming. They seemed to be quiet rude. When asked whether we could obtain two more towels as we were staying there for 9 days, they said we would need to pay $2.50 per towel. For a luxury apartment this is not what I had expected.
-Hotel cleaning staff which seemed to work on an hourly basis by way of contract through Palazzo did not once visit our room for room service. When I had rung the reception to seek some room service, they advised that room service is only obtained mid-way through stay. BUT this did not occur either.
Despite it being a "luxury" apartment, I was not convinced of same. Staff friendliness was close to non-existent and considering the way we were treated I would not go back. However, with that said, location wise and layout of the apartments and facilities was quiet good. On that basis, if you are after customer service then this is probably not the place to stay, however if you are just there to sleep and party, then by all means.
- Official Description (provided by the hotel):
- Palazzo Colonnades boutique, high-rise holiday accommodation apartments is nestled between the beautiful Nerang River and the sandy beaches of the Gold Coast. Take an 8 minute stroll to the north and you're in Cavill Avenue - the heart of Surfers Paradise. These modern, fully self-contained apartments are complimented by wonderful guest facilities including a heated salt water swimming pool, sauna, gymnasium, games room, BBQ, free pay TV, wireless internet broadband service and under cover free parking. ... more less
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- Also Known As:
- Palazzo Colonnades Hotel Surfers Paradise
- Palazzo Colonnades Gold Coast/Surfers Paradise