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“Palazzo Colonnades Review” 3 of 5 bubbles
Review of Palazzo Colonnades

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Palazzo Colonnades
Certificate of Excellence
sydney
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Palazzo Colonnades Review”
3 of 5 bubbles Reviewed January 13, 2008

Stayed 9 days at the Palazzo Colonnades. Location is quiet nice, it is only a short walk to cavill avenue and only a few minute cab drive to broadbeach.

Hotel facilities were pretty good, bbq, sauna, outside spa and pool. Also a very small gym and a little bbq area. Downstairs in the garages, there was an entertainment area with table tennis, pool and video arcade games.. The table tennis was pierced so we could not play and you had to pay for the pool also.

Downside:

- Staff were not very nice or welcoming. They seemed to be quiet rude. When asked whether we could obtain two more towels as we were staying there for 9 days, they said we would need to pay $2.50 per towel. For a luxury apartment this is not what I had expected.

-Hotel cleaning staff which seemed to work on an hourly basis by way of contract through Palazzo did not once visit our room for room service. When I had rung the reception to seek some room service, they advised that room service is only obtained mid-way through stay. BUT this did not occur either.

Overall:

Despite it being a "luxury" apartment, I was not convinced of same. Staff friendliness was close to non-existent and considering the way we were treated I would not go back. However, with that said, location wise and layout of the apartments and facilities was quiet good. On that basis, if you are after customer service then this is probably not the place to stay, however if you are just there to sleep and party, then by all means.

  • Liked — Location and the entrance into the driveway
  • Disliked — Customer Service
  • Stayed December 2007
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank msbaybee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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184 reviews from our community

Traveler rating
    62
    74
    30
    6
    12
See reviews for
66
51
12
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
A TripAdvisor Member
3 of 5 bubbles Reviewed April 14, 2004

Great hotel, with everything you need. Weather was perfect too. If you got sick of the sticky sand then you could cool down in the pool or spa.

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 bubbles Reviewed February 6, 2004

from the outside the apartments are lovely even the rooms at first glance are too... i am just back from a week here and on arrival the room was filthy. i was disgusted. the bins had not even been emptied. there were dirty footprints eveywhere, etc etc. and for the amount i paid shouldnt i at least get a clean room?

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palazzo Colonnades

Property: Palazzo Colonnades
Address: 2988-2994 Gold Coast Highway, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Swimming Pool
Hotel Style:
Ranked #41 of 125 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:4 star — Palazzo Colonnades 4*
Number of rooms: 65
Official Description (provided by the hotel):
Palazzo Colonnades boutique, high-rise holiday accommodation apartments is nestled between the beautiful Nerang River and the sandy beaches of the Gold Coast. Take an 8 minute stroll to the north and you're in Cavill Avenue - the heart of Surfers Paradise. These modern, fully self-contained apartments are complimented by wonderful guest facilities including a heated salt water swimming pool, sauna, gymnasium, games room, BBQ, free pay TV, wireless internet broadband service and under cover free parking. ... more   less 
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Also Known As:
Palazzo Colonnades Hotel Surfers Paradise
Palazzo Colonnades Gold Coast/Surfers Paradise

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