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Mantra Crown Towers
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Reviews (2,491)
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2,036 - 2,041 of 2,491 reviews
Reviewed June 17, 2014

Myself and 3 friends stayed here for a girls weekend and we booked a 2 bedroom apartment. We werent expecting too much as the price was so reasonable but when we opened the door we were very pleased!! Huge apartment with anything you would need, laundry, great size kitchen, 2 bathrooms and a lovely size balcony!
The facilities were fantastic, the pools were very impressive and they also have a lovely thai restaurant on site.
The only couple of complaints/negatives was the smell in the hallways, we couldnt put our finger on it but it wasnt pleasant. Also bring your own beach towel as they want to charge $5.50 per towel, Another small thing was the apartments arent serviced, so we used the same towels and made our own beds.
The lady at reception (I cannot remember her name but she was always there) was extremely friendly and helpful.
We were so happy to have chosen this hotel, the location was also walking distance to anything you wanted to see in Surfers Paradise.
Highly recommend this hotel for everyone.

  • Stayed: June 2014, traveled with friends
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1  Thank krystal g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarrodas, General Manager at Mantra Crown Towers, responded to this reviewResponded July 10, 2014

We’re so pleased to hear that you enjoyed your stay so much that you’ll be returning to us! Our location certainly is very convenient and it’s great to know that you took full advantage of this during your stay. We look forward to welcoming you back to Mantra Crown Towers in the near future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2014

I have never stayed here before and will certainly return.
The accommodation was beautiful, large and clean.
The food was great from breakfast at the cafe, to the Antipasto plate by the pool, the bar and wonderful Thai restaurant.
The pool area was amazing and great for kids and adults alike.
Easy walk to the shops and restaurants.
I couldn't fault the place and look forward to returning soon.

Room Tip: The 2 bedroom apartment is ideal for families. Plenty of room with everything you need.
  • Stayed: June 2014, traveled with family
    • Value
    • Location
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Thank Sabrina W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oscarrodas, General Manager at Mantra Crown Towers, responded to this reviewResponded July 10, 2014

Thank you for taking the time to post your review. It’s great to hear that you enjoyed your stay with us and appreciated the great views and facilities our apartments have to offer. We hope to be able to help you the next time you visit the Gold Coast.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

I would not recommend this hotel for anyone looking for a good weekend away.
A group of 5 of us stayed in a room, a phone was damaged and also a lamp. As a result of this, the group and I have been charged to pay for the phone being out of use, til it is repaired by us. We have been charged to buy a new phone, when only the handset was damaged, which is an easy fix. We have been charged to buy a brand new lamp, when the damage to the lamp was minor.
We are also being charged a week of rent, as the room is deemed "unliveable" without the phone.
I'm beyond shocked to have even seen the billing charges we have been given. Also, the invoice we were given has missing numerous things which include reasons for such a bill, it hasn't even got the bond which was paid on check in on it.
I can also gladly say, I'll never be staying here again

  • Stayed: June 2014
    • Value
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7  Thank Joel_Beerens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this reviewResponded June 9, 2014

We understand your disappointment at having to cover the cost for all the items damaged in your unit.

It is also disappointing to us to see our property treated with disrespect, especially when you were clearly advised on check in that we do not rent units for parties and you agreed and signed terms and conditions clearly stated in our no party policy.

We take a lot of pride and effort to maintain the units in a good standard for the comfort of all our guests.

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Reviewed June 7, 2014

I guess it is hard to tell as photos are always better than the actual reality.

Staying here four adults and yes I agree the place is very dated but that would not be the biggest issue it is that everything is old and not looked after . The carpet had a large tear in it under the coffee table the oven was element was so dirty that when we cooked a meal in it the smoke that came out took over an hour to clear we had to fan it so as not to set smoke detector off, disgusting for adults that would actually use the oven. The beds in the second bedroom need to be replaced as the mattresses sag in the middle very uncomfortable to sleep in for a week., I am writing this on our second night and don't mind posting it while we are still guests. I agree with another post that the smell is bad, I think it might me the drain in the laundry . There are no exhaust fans in the 2 bathrooms and they are low ceilings so the steam is terrible and hard to clear. I find it insulting that rooms like this are still available. yes the pools are great and the staff are great but when you stay here in june the pools are not really relevant.

Room Tip: make sure when booking you ask for one of the renovated rooms
  • Stayed: June 2014, traveled with friends
    • Value
    • Location
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1  Thank Caron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this reviewResponded June 14, 2014

Thank you for your review and please accept my apologies for any difficulties you may have experienced throughout your stay. It is unfortunate to hear that that you felt compelled to write your review while staying with us, we would have welcomed the opportunity to address any concerns you had, so that they may be remedied during your stay. Without specific details of your booking it is difficult to comment any further, as we are not sure of the apartment you are referring to. We would welcome direct contact with you if you would like to discuss these issues further.

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Reviewed June 2, 2014 via mobile

Stayed in 2010 in old rooms and left so disappointed, but now we have kids so wanted to try again. Got the room at an excellent rate & we were upgraded to the most beautiful room, modern & clean with amazing views. Facilities for kids are just awesome, especially the pools. Staff were helpful and accommodating. Will be back!!!

Stayed: May 2014
Thank Thetraveller789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraCrownTowers, Manager at Mantra Crown Towers, responded to this reviewResponded June 14, 2014

The highest accolade we can receive is for a guest to return to us, so it is great to hear that you enjoyed your stay so much that you would bring your family again! It is our pleasure to have served you well and we hope you are able to return soon to enjoy our facilities. Thank you for taking the time to share your experience with other travellers.

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