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“Good value, great family resort.. concerns about security” 3 of 5 bubbles
Review of Breakfree Moroccan Resort

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Breakfree Moroccan Resort
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Good value, great family resort.. concerns about security”
3 of 5 bubbles Reviewed January 14, 2014

Stayed here for approx. a week and a half with family, this being our 3rd time staying at The Moroccan. We come to the Gold Coast every year, and The Moroccan is definitely our favourite place to stay. You can't beat the stunning views of the ocean. Everything is in close walking distance, the beach literally across the road.

We did however have our first major disappointment - a group of over 40 teenagers seemed to be having a party in the same building (sneaking in through the car park below and calling up to a room to gain access). There was one boy with a key sneaking people up through the elevators. There were numerous families with young children returning from the night markets who had to try to shuffle past these teenagers, who were being extremely noisy and drinking, also leaving empty alcohol bottles and cigarette butts around the premises. We notified security numerous times however nothing was done, the teenagers continued to walk straight past the security guard who patrols the hotel at night - who's response to us was "they hired a room, there's nothing I can do." The security guard seemed rather young and was seen a couple of times hugging and greeting the boys as they arrived. This was extremely disappointing as we found it hard to relax and sleep that night. This also gave us a little concern about the secureness of the property.

Apart from this we enjoyed our stay for the most part. We all love the outdoor pool facilities and BBQ area. The car park is very handy and easy access. The staff are also lovely. A few of the decorative pillows in the bedroom were stained and the rooms could use a more thorough clean but still good value for the money. I will consider returning to The Moroccan for my vacation this year, the only fault being the noisy teenagers and lack of security.

  • Stayed August 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank sas1045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, February 23, 2014
Dear SAS 1045,

First & foremost, please accept my sincerest thanks for providing your valued feedback regarding your recent stay with us. Thank you for returnung to stay with us again, I am delighted to hear this is your favourite place to stay this really means a lot to our team, particularly as you are one of our many valued return guests who are in a great position to measure our facilities and service each and every time you come and stay with us.

Now more importantly the issues you highlighted during your stay. I am unaware of any young females on our security staff so I am not sure how to address your concerns but I have taken them up with our security company and they have been given my full attention.
Our guests & employees are our two most valuable assets & as the GM of our hotel, I will always support our staff and our contract staff in their actions however on this occaision if the security staff were portraying a lacklustre attitude I appologise profusely. As well as Unruly behaviour, this is a family resort and we respect the peace and quiet of all our guests.

Once again , thank you very much for sharing your feedback with us and other travelers, we look forward to welcoming you & your family back.


Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Singapore
Level Contributor
83 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 bubbles Reviewed December 21, 2013

We got the deal of this stay with tickets to the theme parks so its a good deal to us. It quite alright and has a great view of the waters. Most importantly, it is barely 100 steps to the beach from the reception. Its a great place to just run down to the beach and back in the apartment in under a min for lunch or dinner.

However, do note that the apartment is ok ok maintained. Not exactly a 8/10 but I will give it a 7. Rooms are spacious and toilets are ok. Location is fantastic, just 5 mins walk away from Surfers paradise itself.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Singapoorean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, February 23, 2014
Dear Singapoorean,

Thanks for your feed back it is alway good to receive valuable comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

The Views are truely great and the proximity to the Beach and Surfers Paradise is fantastic, I am glad you enjoyed your holiday, thanks for your comments.

We look forward to welcoming you and your family back in the future.

Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed November 18, 2013

We had a room on the 7th floor overlooking the pool and the beach, great for watching the beautiful sunrises, the view was fabulous as the balcony swept around to the west for an afternoon sunbathe & sunset cocktail after a hard day in Surfers...We had a lovely time, the rooms a definitely in need of a bit of TLC and are pretty sparsely kitted out, but all you need for some toast and tea.. not many utensils or pots and pan etc. The location was fabulous, walking distance to most of the things you can see & do in the heart of Surfers. The staff were very helpful and friendly would I definitely recommend it to anyone who does mind if its not the Versace..we would definitely go back. Good value

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank yanya14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, December 18, 2013
Dear Yanya 14

Thank you for posting a review after your recent stay at the Moroccan Resort and we are pleased to hear that you enjoyed your stay.

Thanks for the positive feedback, the location is deffinatetly a great selling point.

We look forward to welcoming you back.

Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
124 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed November 10, 2013

We bought a seven day "Breakfree" stay through one of the discount sites - equated to about half price. After researching the Breakfree options in Surfers Paradise we elected to go with "The Moroccan" due to it's proximity to both Cavill Ave and the beach. On arrival it was a bit scary, builders fences and plywood walkways, however it's all for the best as they are currently undertaking a plan of exterior painting and re-furbishment.
The staff.....Reception, very friendly and very helpful, likewise the manager and maintenance man, yes maintenance. On entering our suite the most popular rooms were the toilets, however on flushing the main toilet we were greeted by what sounded like a fire alarm from the cistern. A quick call to reception and the maintenance man was at our room within 30 minutes to fix the problem to everyones satisfaction.
The room.....We were extremely lucky, the two room self contained suite turn out to be three room, a King room with full en-suite, another King room adjoining a semi en-suite and a third bedroom containing two King singles - ideal a a change room/nursery for the 18 month old Grand Daughter. Kitchen, full laundry and lounge were all well equiped and clean. To top it off we had a great view of the beach from our 8th floor balcony.
Facilities....Gym, pool - inside and outside, room service menu from surrounding restaraunts, business centre on ground floor.
All in all, even though the property is a little older than some in the area, but with the face-lift I'm sure it will hold its' own, it was a great stay that I would recommend to any person considering a holiday in Surfers.

Room Tip: If booking ask for a beach view room
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DuncanMac52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, December 18, 2013
Dear Duncan Mac,

Thank you for posting a review after your recent stay at the Moroccan Resort and we are pleased to hear that you enjoyed your stay.

It is always great tio receive positive feedback. We look forward to welcoming you back.

Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
4 of 5 bubbles Reviewed November 5, 2013

Excellent accommodation and service provide by the hotel staff and management, highlighted by the personal attention to details by the Manager. This was enjoyed by all 20 of us that stayed for the weekend at the hotel to attend a work Christmas party.

Room Tip: Great views from the ocean side
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ewen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, December 18, 2013
Dear Ewen C,

Thanks for your feedback it is always good to receive valuable comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

We are delighted all of your Team enjoyed them selves it is great to get such feedback, thanks for your time.


Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Logan
1 review
5 of 5 bubbles Reviewed November 4, 2013

We were definitely happy with our stay at the Moroccan. The staff were friendly and were willing to accommodate our needs. The hotel is within walking distance to all the highlights of Surfers. Our room was beautiful and had spectacular views of the beach and high rises in the area. Thank you to Brett and front end staff for making our stay very enjoyable! We really appreciated it!

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Megan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, December 18, 2013
Dear Megan M,

Thanks for your feed back we really appreciate the feedback that we are doing all the right things, so glad you enjoyed your stay here.

The Staff are great and we all love having guests like your selves who appreciate the location and the facilities. I am glad you enjoyed your holiday, the Beach Views are always a good selling point as well so thanks for your comments.

We look forward to welcoming you and your family back in the future.

Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed November 4, 2013 via mobile

Walking distance to everything..markets are right at your door steps...cafes and restaurants are a stone throw..and walking on the beach each moring..was amazing..the views where amazing and beds so comfortable. .staff where so helpful..and pools and facilities where top quality...

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mechelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moroccan-gm, General Manager at Breakfree Moroccan Resort, responded to this review, December 18, 2013
Dear Mechelle,

Thanks for your feed back it is alway good to receive valuable comments which help us to maintain and improve our standards as well as meet and exceed guest expectations.

The Views are truely great and I am glad you enjoyed your holiday, convenience is always a good selling point as well so thanks for your comments.

We look forward to welcoming you and your family back in the future.

Kind Regards
Brett Hohn
General Manager
brett.hohn@breakfree.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Breakfree Moroccan Resort

Property: Breakfree Moroccan Resort
Address: 14 View Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Moroccan Resort Apartments)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #26 of 125 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Breakfree Moroccan Resort 3.5*
Number of rooms: 180
Official Description (provided by the hotel):
Just across the road from a patrolled beach, BreakFree Moroccan's convenient location allows you to easily walk to Cavill Avenue for great shopping, cafes, restaurants, bars and nightclubs. The resort offers fully self-contained one and two bedroom apartments. There are two choices of two bedroom apartments, standard and ocean premium which includes guaranteed ocean views. All apartments include full kitchen, laundry facilities, TV, cable TV and balcony with ocean or hinterland views. The resort's onsite recreational facilities include heated indoor and outdoor swimming pools, spa, BBQ area, games room and secure undercover parking. For guests that want to experience the Gold Coast's theme parks, Dreamworld, SeaWorld, Movie World or Wet'n'Wild, they are all within easy reach with bus stops near the resort. If adrenalin is what you are after then head for the centre of Surfers Paradise for the Banzai Bungey, Sling Shot or Flycoaster. When night falls, the vibrant nightlife Surfers Paradise is famous for takes over. Bars and nightclubs come alive and the streets fill with people. If you want to enjoy a spot of shopping, Surfers Paradise offers everything from top-end designers to outlet bargain shops and beachfront markets. BreakFree Moroccan Resort is a great accommodation choice for families and couples right in the heart of Surfers Paradise on the Gold Coast. ... more   less 
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Also Known As:
Moroccan Resort Apartments Hotel Surfers Paradise
Breakfree Moroccan Resort Gold Coast/Surfers Paradise

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