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Surf Regency Apartments
Reviewed December 31, 2012

Had my Schoolies at surf regency. What a blast. Me and my friends had a ball. So close to everything. The managers were brilliant and the security guys so understanding. A bit strict on the drinks but we te place is the best.
Ill be back next year for sure.
Cynthia

Room Tip: Higher the better.
  • Stayed: December 2012, traveled with friends
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1  Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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84 - 90 of 129 reviews

Reviewed December 26, 2012

Please note these comments are aimed to feedback in a constructive way.

The first thing that greeted us as we walked in the apartment was that dusty/moisty smell. Could have done with some air freshener. The unit was between to-stay or not-to-stay for us, but we had to stay considering it's Christmas period and didn't want the hassles to spoil our holidays.

While the toilets are clean, there were thick dusts on window sills/crevices and drapes/curtains, and bed covers are screaming to be washed/replaced - bed covers we had to use inside-out to cover the very old and grubby lounge suit that needs to go to the dump as it is also very dirty and definitely had it. My family sneezed each time we open the window drapes and this is no exageration.

While the unit is somewhat spacious, we could have done with a bit more kitchen tools that the very limited provided - surely a 2bed 4persons capacity apartment would need more than a 2slice toaster. Dryer is good and does the job but the washing machine's laundy soap dispenser is gone making it a waste of time/energy to do washing. Apartment facilities are ok - happy so long as sauna, pool and spa are working. Kitchen utensils were dirty but in drawers - very obvious that previous occupants just chucked them there without really washing them. This makes that reminder note for occupants to wash them before leaving or a charge will apply is not effective and compromises apartment's hygiene standards and future occupants safety. I believe that when it comes to hygiene and safety cleanliness, yhe unit and everything in it must not be left on client and owners should take responsibility for. And not meaning to be picky but to put a note for occupants to leave a Homebrand 50ml dishwashing liquid (must cost less than a $1 in bulkbuy) in the room is a bit insulting for guests, especially for the tariff charged - we actually had to buy another that actually does the job.

For the price paid especially during Christmas time, we'd take our $ and pay a bit more to stay somewhere else.

Room Tip: A/C is only in the lounge room and none in bedrooms - a necessity especially during Queensland summe...
  • Stayed: December 2012, traveled with family
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1  Thank M C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

When we first arrived we were disappointed at the state of our room, it felt very grubby & the toilets were both quite messy. The shower & floors had alot of marks that were very easy to remove with a wet cloth so I don't know why they hadn't been done.Something had been spilt down the wall beside one of the beds. The room was serviced once during our 10 day stay which was fine but the toilets were still not cleaned & the floors weren't either. We came across cockroaches twice during our stay, once in one of the bedrooms & once in the kitchen. The kitchen cutlery wasn't very clean & the spatula was so melted & caked with food that we went & bought a new one. There was a computer downstairs to use the internet for $2 per 15 minutes, it was ok when it worked but during our stay we had three times when it played up & we didn't receive our money back or replacement time on it. Elevators stunk of urine also. The room was very muggy & we the air conditioner was down the opposite end of the apartment to the bedrooms which made for some restless hot nights trying to sleep.

The location is great, very close to Cavill Mall & to the beach. Underground parking was very handy & the staff we encountered were friendly.

  • Stayed: December 2012, traveled with family
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Thank Toni R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

I stayed here for 6 nights on the 14th floor. Though the room was not like a hotel room, it was definitely clean and comfortable. While we only used the microwave & the fridge, they did have an oven and cook-top, washing machines & dryer as well. They have a decent pool and a nice spa.
My experience with the staff has been good.

But the best part about this place is the location & the view. Its right on surfers paradise beach and all you have to do to take a dip in the ocean is cross the road. All the local attractions are within a 5 minute walk radius. The view from my unit was to die for. I could see the sea unobstucted, both from living room & the bedroom. (and it was not noisy at nights, except for the sound of waves)

It was definitely worth the money I paid for it.

Room Tip: rooms on the higher floor and facing the sea.
  • Stayed: November 2012, traveled as a couple
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1  Thank aditya_ag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Staff were easy going and helpful, rooms were nice. Second bedroom beds uncomfortable, but overall a good place

  • Stayed: November 2012, traveled as a couple
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Review collected in partnership with Quickbeds
Thank D D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

We stayed for 7 nights on the 9th floor it was pretty good. Reading some of the other reviews I thought the rooms would be a bit more spacious but still they were ok. Being a wheelchair user it wasn't too difficult getting around the property, although I did need help getting in and out as there is a big step near the pool area. It's not stated that it has disabled facilities but is said to be wheelchair accessible which I find hard to believe. It's in a great location with great views, just a short stroll to the heart of surfers where there are lots of places to eat. I also will mention my bed was quite comfortable! Although the apartment didn't suit my needs and some parts looked as thougt they hadn't been cleaned in quite awhile, for the money it's a good place to stay with almost everything you need. On Windy the the TV reception is quite bad...

  • Stayed: August 2012, traveled with family
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Thank Jenny197033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2012

Stayed at the Surf Regency Apartments for 5 nights.
The room itself is lovely, views spectacular.
My compliant lies with the note received the last night requesting that I Wash all dishes and remove all rubbish from the room or there would be a surcharge for additional cleaning.
What Additional Cleaning?
Isnt that what cleaners are supposed to do clean the room remove the rubbish, wash the dishes.
If staying at the Surf Regency, I suggest you wash any dishes before you use them because they have not been washed by qualified cleaning staff.

  • Stayed: August 2012, traveled solo
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3  Thank katieVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
surfreg, Manager at Surf Regency Apartments, responded to this reviewResponded August 16, 2012

Asking guests to clean dishes and take out rubbish is a fairly standard practise for self contained apartments. Dishes are done by our cleaning staff but by asking for these simple things to be done prevents any lingering smells for the next guest.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Surf Regency Apartments

Address: 9 Laycock Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #40 of 123 Specialty Lodging in Surfers Paradise
Price Range: $125 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Surf Regency Apartments 3.5*
Number of rooms: 40
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Also Known As:
Surf Regency Apartments Hotel Surfers Paradise
Regency Surfers Paradise
Regency Hotel Surfers Paradise
Surf Regency Apartments Gold Coast/Surfers Paradise

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