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“Gold Coast Family Holiday”
Review of Mantra Wings

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Mantra Wings
Certificate of Excellence
Reviewed November 24, 2013

Stayed at Mantra Wings for second leg of Gold Coast holiday (4 nights). We were located on 9th Floor in 2 Bedroom apartment with it being spacious with modern decor and spa bath in second onsuite bedroom.

The apartment complex and rooms are very good and pool area is fantastic with it being large and very warm.

Only disappointment was on checking out with management not handling a cleaning issue appropriately and myself being charged an additional fee for a previously reported issue to 2 different staffing capacities and advised 'that will be fine, don't worry about it' - a nice welcome home phone call that was to be charged $90. This has tarnished Mantra's reputation for me in the handling of this and not sure if would stay in their facilities again which is a shame as have stayed at various Mantra locations and enjoyed.

Room Tip: Beach view would be the best
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  • Stayed: November 2013, traveled with family
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1  Thank MarcJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 26, 2013

Dear MarcJones, thank you for your review on our Trip Advisor review site, we were pleased to read your review of our facilities and the unit you were accommodated in.

We were however disappointed to read your review of our handling of the cleaning charge. We understand it is always upsetting for the family when a child is ill away from home, as discussed with your wife on the phone after your departure, we appreciated the attempt to clean the up the consequences of an ill child, however we have a responsibility to ensure the apartment is hygienically clean for the next guest and this requires a professional carpet cleaner. This high standard of cleanliness is what our valued guests have come to know and expect from Mantra and I am sure this is what has attracted your patronage to our product in the past. We truly hope that upon review of the situation you will enjoy the hospitality of Mantra again in the future

Regards
Kerry Gribble
General Manager

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450 - 456 of 620 reviews

Reviewed November 14, 2013

This place is great if you want to rent an apartment for a week or two and have the option to either eat in or eat out. As a couple we did day trips and came home and cooked something simple for dinner. Some great basic facilities, this was a basic clean set up, i would go again for this type of city experience, it was just a shame the weather wasn't good enough to enjoy the beach 2 mins walk away.

Room Tip: Look up building guide to see where the room is facing
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  • Stayed: June 2013, traveled as a couple
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2  Thank Travelor92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 16, 2013

Dear Travelor92, thank you for your recent posting on our Trip Advisor review site, I was pleased to read that we provided you accommodation to suit the needs of your stay.

I look forward to welcoming you back to the Resort some time in the future when hopefully the weather will be more typical of the Gold Coast.

Kind Regards
Kerry Gribble
General Manager.

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Reviewed November 14, 2013

Would not recommend it to anyone rooms are not up to date the bathroom smelled like sewerage,no peace and quite while in the room as the hotel is located on the main road
You have to pay extra for fresh towels and shampoo never heard such thing..but the only good thing was the pool and the spa :)

  • Stayed: November 2013
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6  Thank Henry1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 16, 2013

Dear Henry1235, thanks for your recent contribution towards our Trip Advisor review site, I was extremely disappointed to read your review as it would appear we did very little to please you during this stay, please accept my sincere apologies as your stay is certainly not indicative of our normal guest experience here at Mantra Wings.

I hope you have a change of heart and give us another chance some time in the future.

Regards
Kerry Gribble
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2013

This property is modern, spotlessly clean and in a perfect location. Facilities are presented so well especially the pool area. Great to relax and cool down. The apartment was modern and spacious for my family of five. Excellent underground car parking. Katie in the office answered all my questions and Melissa was great with helping book theme parks etc

I would recommend this property to anyone seeking an excellent Gold Coast holiday

Room Tip: Our room faced the ocean. Breathtaking view
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  • Stayed: November 2013, traveled with family
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Thank TrainerMick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 10, 2013

Dear TrainerMick, thankyou for your recent contribution towards our Trip Advisor Review site, it was pleasing to read your positive comments with regards to, cleanliness, location and facilities, it was even more pleasing to read your comments about Katie & Melissa who are both a very integral part of the service we strive to deliver every day here at Mantra Wings.

Thanks once again for your feedback, I look forward to welcoming you back to the resort in the future.

Regards
Kerry Gribble
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2013

Work booked what I thought was a 1bed hotel room ... was absolutely stunned by the size of the room and extent of amenities (could comfortably cook a decent meal if you were that way inclined).
Fantastic placement for both Broadbeach and Surfers (a decent walk from both, ensuring much fewer drunken revelers outside your door)
Views from the balcony were excellent. We faced the highway but there was no noise.

Only downer - and it was quite a minor one - was the absence of housekeeping (trade-off of staying at apartment complex). We used one of the towels as a bathmat because after a shower some water had made the tiles slippery. Rang for another, response was a) didn't we provide you with enough towels? b)unfortunately there's nothing we can do.

I appreciate the rooms wouldn't be serviced, but thought this was a bit weak. However with the washer there, thankfully it wasn't an issue.

  • Stayed: October 2013, traveled on business
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Thank JSack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 6, 2013

Dear JSack, thanks for your contribution towards our Trip Advisor Review site, it is great to be able to surprise a guest in such a positive way, we do have great facilities though so I apprecaite you telling other Trip Advisor reviewers.

I am disappointed that we were not able to assist with your housekeeping needs in a more approachable manner, I apologise for the disappointment this caused.

Once again thank you for your feedback and I look forward to welcoming you back to the Resort some time in the future.

Regards
Kerry Gribble
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 29, 2013

Great location, 15 - 20 min walk to Broadbeach or Surfers. Staff are very friendly, and the place is always clean. Have been coming here since 2008 & love it. Light rail will be great once its up & running next year. 2 Bedroom room was spacious & easily accommodated 5 Adults. Pool, spa & steam were used heaps!

  • Stayed: October 2013, traveled with family
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Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 6, 2013

Dear Chris M, thanks for your recent contribution towards our Trip Advisor review site, whilst it is pleasing to receive positive feedback it is even more pleasing when it is from returning guests.
We too are eagerly looking forward to the Light Rail commencing mid 2014.

Thanks once again for your feedback and I look forward to welcoming you back to the resort again in the future.

Kind Regards
Kerry Gribble
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 27, 2013

My daughter and I stayed 4 nights in this wonderful resort and can honestly say the room had everything we needed from a Washing machine to a dish washer.
The reception staff were so helpful and a real credit to the Hotel. We stayed on the 11 floor and had an outside balcony that overlooked the city lights and river which was great.
We also hired a car for our stay and were able to park under the building securely and could come and go at night feeling very safe.
I would highly recommend anyone to stay at this wonderful resort and we will definitely be back and next time we need to stay longer.

Room Tip: Honestly all rooms look great but the higher the room the better the view.
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  • Stayed: October 2013, traveled with family
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Thank kimking8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry G, General Manager at Mantra Wings, responded to this reviewResponded November 6, 2013

Hi kimking8, thanks for your recent contribution on our Trip Advisor Review site, I certainly appreciate your feedback on the facilities and location, but most importantly your comments on the staff, I agree they are a real credit to our resort and are constantly credited with contributing towards a great stay at our resort.

Thanks once again for your feedback and I look forward to welcoming you back in the future.

Regards
Kerry Gribble
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Wings

Address: Cnr Fern St & Gold Coast Hwy | 18 Fern Street, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 124 Specialty Lodging in Surfers Paradise
Price Range: $109 - $380 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Wings 4*
Number of rooms: 58
Official Description (provided by the hotel):
Just 300 metres from the rolling surf and two minutes from the heart of Surfers Paradise, Mantra Wings is built on the former site of the iconic Pink Poodle Motel, the property offers spacious, self-contained One, Two and Three Bedroom Apartments or Two Bedroom Penthouses. Some of our apartments have an indulgent spa bath and this is available on request, however cannot be guaranteed. The resort features a lagoon style pool and waterfall, private spa grotto, full-size tennis court, fully equipped air conditioned gymnasium, steam room, children's playground, barbeque facilities, porte cochere, grand lobby and secure undercover parking. Parties and excessive noise are not tolerated in apartments. Registered guests only permitted in apartments after 9pm. Failure to comply with the above will result in eviction of the guest/s from the property. Mantra Wings reserves the right to retain all accommodation paid. *Bookings will only be accepted if made during reception hours* ... more   less 
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Also Known As:
Mantra Wings Surfers Paradise
Mantra Wings Gold Coast/Surfers Paradise

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