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“Don't waste your money”
Review of Mari Court Resort

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Mari Court Resort
Reviewed September 6, 2013

I was very unpleased with this resort. Linen was changed once in 14 nights and that was only after I said something on day 7 - having 3 children (1 with bowel issues) this was not acceptable. The washing machine leaked,fan didn't work,holes in walls,when the cleaners finally did come they were very rude talking in Indian to each other - didn't vacuum or mop, rooms should have a minimum standard for cooking essentials - I had 1 knife and no chopping boards - my mum stayed in the room next to us and had a selection of different knives. I will also be writing all this to the body corporate as I didn't pay almost $2000 for a run down room.

  • Stayed: August 2013
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1  Thank mezza2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded September 8, 2013

Mari Court is most disappointed that you had an unpleasant stay with us.
We do our utmost to cater to all our guests needs.
If there are any maintenance or apartment issues we do attend to these urgently when we are informed.
Our apartments are self catering and when the stay is more than 8 days there is a service clean mid stay.We are more than happy to provide extra linen on request if there is any guest issues requiring this.
At Mari Court we are family friendly resort and keep our accommodation costs low so it is affordable.

kind regards,
Alison

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137 - 143 of 205 reviews

Reviewed September 5, 2013

I would like to thank everyone at Mari Court. My wife and I have been over a few times by ourselves but finally took the kids over and because of the location and facilities had our best trip by far. There was nothing better than coming home from a long day at the theme parks and jumping into either the spa or pool. The reception staff were even so good as to give us vouchers for a beautiful breakfast at the surf club and also watch our bags whilst we waited for our airport transfer. Can't wait to head back.

  • Stayed: August 2013, traveled with family
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Thank Allanmark1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded September 7, 2013

Thank you so much for your great review.
Mari Court staff endeavor to make every ones holiday experience enjoyable.
We look forward to your family joining us again.

Kind regards,
Alison

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Reviewed September 1, 2013

Stayed here for seven nights and was impressed. The staff were lovely, and our suite was luxuriously large - six of us never felt cramped. Even though lots of suites seemed to be occupied we hardly encountered another group, which was nice because we usually had the pool and spa to ourselves. It's in a great location being 10 minutes walk south of the main Surfers Paradise shopping strip.

Stayed: August 2013, traveled with family
Thank Aaron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded September 4, 2013

Thank you for your great review.
We are very happy you and your family had an enjoyable holiday at Mari Court.

Regards,
Alison

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Reviewed August 10, 2013

We had six days here, arriving early after a long long flight, the staff were incredibly understanding as we headed up to bed! Our apartment was gorgeous, and the view over the garden was superb. Everything was well catered for, with even wee storage containers for the fridge. We found the staff very friendly and helpful. Would happily go back and recommend to others. Also, fantastic location for beach and bus stops.

  • Stayed: July 2013, traveled with family
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Thank Julie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded August 11, 2013

Thank you for the great review.
We are delighted you and your family enjoyed there stay.

Alison

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Reviewed July 13, 2013

We stayed 6 nights we checked in late so it was dark got to our room and kitchen light wouldn't go, we found the lighting in dining/lounge area a bit lacking. The apartment felt a bit dark overall but maybe because we were on the ground floor which didn't get any sun. It was so noisy and we twice heard a terrible argument coming from somewhere, not suitable for our 3 young children's ears (I think from flats/complex next door to this accommodation. 2 bedroom apartment was a very good size for our family of 5, although could do with a bit of renovation.
OK value for money we paid.

  • Stayed: July 2013, traveled with family
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Thank Jess W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded July 15, 2013

Thank you for your feed back.

Apartments on the ground floor as requested by guests can be dark in the winter if the sun is not shinning. We have a very large tropical garden which is very welcome shade in the warmer months.Our apartments on the next levels do get more sun and light.
We do apologize for the people in the next door resort for being noisy unfortunately this is out of our control.
Any maintenance regarding lights bulbs out are fixed as soon as they are reported.
Our apartments are large and are very good value for money for families.

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Reviewed May 24, 2013

We spent a family holiday here and found the unit clean and tidy. The grounds are amazing and the beach so handy. The staff were really helpful in all ways their knowledge of the area was a real help. We will go back there again.

  • Stayed: May 2013, traveled with family
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Thank Deena R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded May 30, 2013

Thank-you for your kind words. We are pleased that you felt relaxed and at home here at Mari Court. Our aim for our guests to de-stress and enjoy our surroundings and the central location to Surfers Paradise and Broadbeach.

When you and your family are ready for another de-stress session, and want to feel at home ,we would love to welcome you back to Mari Court.
Regards
Lesley

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Reviewed May 10, 2013

28/04/2013 - 05/05/13
When we were told by the travel agent that we would arrive at the end of the first day on holiday, but leave at the end of our last we assumed that would be fine! What happened was that we lost our last day because we had to check out at 10am and there was no luggage holding area, which meant that we had to stay on the resort to look after them and it is really quite small. We were told that it was a staff day off and that we could pay $50 per hour if we wanted to keep the room until we left. We stayed at the pool for the day where we could see our room and the cleaners never went near it. Some new arrivals came and they too were stuck by the pool in their winter clothes confused that they were unable to check in until later in the day.

Other than that the staff were friendly and knowledgeable about the local area, the apartment was comfortable and well equipped and they had considered the needs of all age groups. They had a nice pool, a small basement arcade and a BBQ area equipped with sauces. This was overall a shortened but great holiday.

Natalie

Room Tip: I am not sure whether this accommodation was disability friendly. There were some ground floor apart...
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  • Stayed: April 2013, traveled with family
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Thank Natalie7886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MariCourtFamily, Front Office Manager at Mari Court Resort, responded to this reviewResponded May 12, 2013

Hello Natalie,
Thank you for your comments.
We are sorry you felt that you missed out on one day of your holiday. It is standard practice to check out time at 10.00 am to allow the cleaners in before the 2.00 pm arrivals.
We do offer baggage storage till 5.00 pm weekdays 3.00 pm Saturday and 12.00 pm Sundays outside of these office hours are by special arrangement if available.
When our guests are wanting to checkout later than 10.am they have the option of keeping there room at $15 per hour not $50 as stated till they leave.This is a small cost as this makes the room unavailable to book till the next day.
The guests who arrived early have there room available by 2pm and do have the option of using our pool and facilities till there room is ready.

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Additional Information about Mari Court Resort

Address: 23 Wharf Rd, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Comfort Inn & Suites Mari Court)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 124 Specialty Lodging in Surfers Paradise
Price Range: $97 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mari Court Resort 3.5*
Number of rooms: 59
Official Description (provided by the hotel):
Mini Golf ... more   less 
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Also Known As:
Mari Court Hotel Surfers Paradise
Mari Court Resort Gold Coast/Surfers Paradise

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