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“DISGUSTING & MANAGEMENT IGNORE YOUR E-MAIL”
Review of Centrepoint Resort

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Centrepoint Resort
Ranked #21 of 31 Hotels in Surfers Paradise
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“DISGUSTING & MANAGEMENT IGNORE YOUR E-MAIL”
Reviewed August 19, 2012

After I came back to NZ, I checked my bank statement and found out that they charged my credit card (AUD 250). When I e-mailed them why they charged my credit card, Anne replied and said it’s their mistake not taking authorization upon the check in but charged my credit card. She did refund AUD 250 on that date which was fine. However because of different exchange rate, I lost NZD 16.42. I contacted 3 times to refund the difference as it was their mistake and I didn’t spend that money. They haven’t replied me back until now and seems like they are ignoring me hoping that I would give up.

Gold Coast is holiday destination where a lot of international visitors come and go. I believe this would happen to anybody and any other place will refund the difference because it’s solely their mistake – not mine. Why would you get charged when you didn’t spend the money and it’s someone else’s fault. I knew that you get what you paid for so my expectation of this properly was low. But their service is below my expectation. How they deal with this situation is totally shocking and unacceptable. DO NOT STAY HERE UNLESS IF YOU WANT TO GO THROUGH SAME EXPERIENCE AS I AM GOING THROUGH. The management of this properly must contact me immediately and pay for the difference – I won’t give up!!!

Stayed August 2012, traveled as a couple
Helpful?
1 Thank Mercury_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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40 reviews from our community

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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Melbourne, Australia
Level 6 Contributor
222 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed August 18, 2012

Great central location, fully equipped units, we has 2 bedroom, 2 bathroom. Very well priced. Indoor heated pool. Heated spa. Outdoor pool and spa. Great spot - we will be back. Not a party place - ideal for families, couples or quiet groups.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mixedtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palmerston North, NZ
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 31, 2012

Decided to change accommodation being not too happy with accommodation that we had booked, and walked along the road straight into the Centrepoint Resort, and within minutes we were offered accommodation. Slightly more costly than previous accommodation but my goodness was it worth it. Although it was only 10am in the morning we were able to move in straight away. Awesome room!!! The resort staff were so helpful and contributed to my family and I having a good holiday. Location is great, and having three pools was an added bonus. I would recommend this resort to others, and would definitely stay there again.

  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Denise053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 6 Contributor
228 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed July 24, 2010

DO NOT STAY HERE

The website is a sham, the rooms looked like they had not been touching in 30 years "LITERALLY".

Bed duvet had blood stains on it, both was rusty, floors were sticky, air con was so noisy you could hot hear TV.

Has to use a towl to sit on the couch.

Pool was okay if a bit dated.

Austin power would have loved it!!

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank slamminsam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Surfers Paradise hotels

Melbourne, Australia
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed July 3, 2010

Despite mixed reviews on TripAdvisor we (2 families with 4 kids aged 10 to 16) booked two apartments. And we could not speak more highly of the service, value and location of this apartment block. Upon arrival the woman offered to rearrange our accommodation so that we'd be on the same floor. The apartments were spacious, clean and although different in style and furnishings, both had a fairly modern feel with large bedrooms, with the main bedrooms having ensuites so plenty of bathroom facilities for teenagers! Views, washing machine, dryer, dishwasher, microwave, Foxtel.... something for everyone! Property is very secure and operates like a compound so we had every confidence in letting the kids go to the pool, spa, tennis court etc on their own. Location couldn't be better...1 block from the ocean, 1 block from Cavill Ave, less than 100 metres from Coles, on the main road on which all the theme park buses travel and across the road from a chemist (which we used regularly!). The attitude and assistance volunteered by the staff was excellent. Okay, so it's not 5 star (no internet options or onsite restaurant) but when you consider the price for a big apartment rather than a cramped hotel room, we thought it outstanding value and will be back.

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tattsdream
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 8, 2010

We stayed at this dump (would not even put it in the same catergory as a resort!) supposedly for 3 nights after booking on WOTIF. The pictures it displays is absolutely misleading. It states that not all rooms are the same and you better believe it! The room we were assigned, let's put it this way...I could not even bring myself to place my head on the couch to read a book as it was smelly & disgusting! The whole room was so gross that you had to put up with the noisy A/C bangin & clangin when you put the timer on and they had the ultimate (in my books) cheek to make up a bed with no underblanket on it!!!!!! The mattress was stained and disgusting and just had a flimsy sheet covering it! And we took all of this in for about an hour before we made up our mind to go elsewhere forfeiting the cost (not cheap!), which I was not happy about at all! DO NOT STAY in this place if you want cleanliness, comfort & peace of mind!

  • Stayed February 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KodaAuckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 23, 2008

this was not a resort,we payed $1300 for 7 nights, was the worst
place i stayed ever,very disapointing staff were hostile when we questioned the broken down appartment which looked like it hadnt been cleaned for very long time,hasnt been refurbed since it was built,dont be fooled by lovely pictures on website
i could go on,stayed in heaps better for a lot less

Stayed October 2007
Helpful?
5 Thank pengy38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Centrepoint Resort

Property: Centrepoint Resort
Address: 67 Ferny Avenue, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Surfers Paradise
#11 Spa Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Centrepoint Resort 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
Family friendly resort, close to beach, restaurants, shopping and public transport. ... more   less 
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Also Known As:
Centrepoint Resort Gold Coast/Surfers Paradise

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