After I came back to NZ, I checked my bank statement and found out that they charged my credit card (AUD 250). When I e-mailed them why they charged my credit card, Anne replied and said it’s their mistake not taking authorization upon the check in but charged my credit card. She did refund AUD 250 on that date which was fine. However because of different exchange rate, I lost NZD 16.42. I contacted 3 times to refund the difference as it was their mistake and I didn’t spend that money. They haven’t replied me back until now and seems like they are ignoring me hoping that I would give up.
Gold Coast is holiday destination where a lot of international visitors come and go. I believe this would happen to anybody and any other place will refund the difference because it’s solely their mistake – not mine. Why would you get charged when you didn’t spend the money and it’s someone else’s fault. I knew that you get what you paid for so my expectation of this properly was low. But their service is below my expectation. How they deal with this situation is totally shocking and unacceptable. DO NOT STAY HERE UNLESS IF YOU WANT TO GO THROUGH SAME EXPERIENCE AS I AM GOING THROUGH. The management of this properly must contact me immediately and pay for the difference – I won’t give up!!!
- Official Description (provided by the hotel):
- Family friendly resort, close to beach, restaurants, shopping and public transport. ... more less
- Reservation Options:
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- Also Known As:
- Centrepoint Resort Gold Coast/Surfers Paradise