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BreakFree Longbeach Resort
Certificate of Excellence
Reviewed March 14, 2013

Excellent location, easy walk to Centro & Cavill Mall along beach. Close to public transport all the way to the Gold Coast Airport. Great value 1 bedroom (very good sized) apartment with all facilities and fully equipped kitchen. All the comforts of home. Clean with comfortable king bed and lounge. We had a great view directly onto the beach with balcony. Very helpful staff. We arrived after hours and was easy to gain access. Will be visiting again for sure.

Room Tip: I would expect all rooms would be great. You get ocean sounds but it is light during the evening as...
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  • Stayed: February 2013, traveled as a couple
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan r, General Manager at BreakFree Longbeach Resort, responded to this reviewResponded March 17, 2013

Thank you for taking your valuable time to write a review on trip advisor.
We are thrilled that you had a good holiday and that our facilities and service met your expectations. We do pride ourselves on our good customer’s service value for money and great facilities. I will definitely pass on your comments to the team. It is always very encouraging for us to receive good feedback.
Kind regards
Jan Rennie

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326 - 332 of 396 reviews

Reviewed March 6, 2013

Hello, i stayed at breakfree longbeach during feb 2013 for 5 nights, upon arrival after a flight we found the reception to be closed and the outside phone cutting in and out, this is life i guess but some notice in a confirmation email or by letting the guest know before arrival would have been nice, the room was left clean and tidy, and were big, yet the furniture was dated and our oudoor table was without a top. There was a lack of supplies, we stayed for 5 nights with 3 people and with the 2 toilets only one half used roll in each, um HELLO. The facilities were nice, the pool and surrounds are large and kept clean aswell as the indoor pool being a bonus. we did not use the gym. i felt very secure in this accomdation, at night the building is only accessible by key as well at the lifts being key operated. After arriving home we noticed that a significant chunk of our bond had been taken out because of Excessive rubbish removal....With 5 nights in an apartment with one small bin. What do you expect?? If we were supposed to put our rubbish into a central bin we were not notified to do this? So be warned, these people will take you for each and every small thing and the receptionists are not at all nice or helpful. although it was nice there are many other afforable and nicer places to stay on the Gold Coast.

  • Stayed: February 2013, traveled with friends
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Thank dek207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2013

We stayed in their 2 bedroom apartment for 5 days on the 24th floor. Great views, it was lovely waking up to it. Unfortunately our room and the furnitures were very dated. It was close to the main drag so that was plus. The gym equipments (the 2 crosstrainers, the rower and the bike) the control units were broken. The lift is also a bit dodgy, sometimes it doesn't work. Oh, I asked for a dish brush 3 times and it never came. I can go on about other things but there is no point we wont bother coming back here again.

  • Stayed: February 2013, traveled with family
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Thank msgordon_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan r, General Manager at BreakFree Longbeach Resort, responded to this reviewResponded March 6, 2013

Thank you for taking the time to write a response on trip advisor. Your feed back is important to us to help us maintain a good standard in our units. All our units are individually owned and we work hard with owners to keep their units updated and in good condition. I will pass your comments on to the owner of this unit. Our gym equipment is in high use and we do have a maintenance contractor who repairs our equipment for us. We always appreciate if this is reported to the office so we can implement the repairs. Our lifts have been upgraded and serviced regularly, and we don’t have any ongoing issues with them.
Thank you again for your valuable feedback and we continue to work hard to provide a great holiday experience for all our guests
Jan Rennie
General Manager

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Reviewed February 8, 2013

I stayed for 4 nights for family holiday. It was top floor and little bit noisy but great view and clean modern unit. I have enjoyed stay and strongly recommand to others. Management staff were kind and helpful.

Thank you

  • Stayed: February 2013
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Thank Samuel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan r, General Manager at BreakFree Longbeach Resort, responded to this reviewResponded February 21, 2013

Thank you for taking the time to write a review on Trip advisor. We are happy that you had a good experience and enjoyed your holiday. We are very lucky that all our units face the ocean and have great views. Being 4 blocks from Cavill Avenue we are nice and close to all the action, restaurants and markets.
We look forward to welcoming you back if you on your next trip.
Jan
General Manager

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Reviewed February 4, 2013

This has to be one of the better experiences in unfortunate circumstances the travellers could have had. Due to the tale end of the cyclone that hit Surfers Paradise on the January long weekend our flight out was cancelled on Monday afternoon. Ben the front office supervisor was fantastic in keeping us informed of the closure of the airport and cancellation of all domestic flights. He kept us informed all the way along and helped us rearrange the extra nights stay even staying back late to make sure that we were settled back in. That went above and beyond expectations. Thankyou Ben.....
The resort was in a convenient location to the beach, shopping and restaurants.Our room was spacious and had fantastic views and l would have no hesitation in recommended it to others as a great place to stay.

  • Stayed: January 2013, traveled with friends
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Thank Karen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan r, General Manager at BreakFree Longbeach Resort, responded to this reviewResponded February 21, 2013

Thank you for taking the time to write a review on Trip advisor. Customer service is a big focus for us, and I will pass on your kind comments to Ben. Hopefully next time you come to the Gold Coast we will be able to offer you better weather.
We look forward to welcoming you back if you on your next trip.
Jan
General Manager

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Reviewed February 3, 2013

We stayed for five nights in a one bedroom apartment and we really enjoyed it. Staff were very nice and helpful and they offered us a very nice apartment facing the ocean with amazing views. Excellent location with only a few minutes walks to main shopping, dining and cafés area. The apartment was in great condition and equipped with very efficient air-conditioning, fully equipped kitchen, laundry and large balcony. We would definitely like to stay there again next time we travel to the Gold Coast.

  • Stayed: February 2013, traveled with family
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Thank Zaid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan r, General Manager at BreakFree Longbeach Resort, responded to this reviewResponded February 21, 2013

Thank you for taking the time to write a review on Trip advisor.
Your feedback on our friendly service is positive re-enforcement of the commitment we have towards customer service
I am happy we contributed to a good holiday experience. Lovely spacious units, fully equipped units with great views, are a big selling point for us. We look forward to welcoming you back if you on your next trip.
Jan Rennie
General Manager

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Reviewed January 31, 2013

Ideally located near Cavill Mall and an enjoyable walk to Broadbeach.
Staff were great, always pleasant and helpful and to be honest the price the price on the accomodation was very affordable. Ben organised all our tours and was always happy to help. Thanks for a great holiday

  • Stayed: January 2013, traveled with family
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Thank Anna372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jan r, General Manager at BreakFree Longbeach Resort, responded to this reviewResponded February 3, 2013

Thank you for taking the time to write a review on Trip Advisor. Located just 4 blocks from Cavill Avenue puts us in the ideal spot. Close enough to enjoy all the buzz of Surfers but just far enough not to be too noisy. There are so many things to do in the area and we do have fully trained staff on reception to provide a free tour service. I am glad that Ben organised all your tours and that you had an enjoyable stay with us.
We look forward to welcoming you back on your next trip to the Gold Coast
Jan Rennie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BreakFree Longbeach Resort

Address: 28 Northcliffe Tce, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
Ranked #14 of 124 Specialty Lodging in Surfers Paradise
Price Range: $82 - $248 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BreakFree Longbeach Resort 3.5*
Number of rooms: 62
Official Description (provided by the hotel):
BreakFree Longbeach is just 50 metres from Surfers Paradise Beach and a hop-skip-and-jump away from the bustling hub of Cavill Avenue, the resort offers convenience and comfort in a great location. The resort offers spacious, one, two and three bedroom apartments. The fully self-contained apartments include kitchen and laundry facilities, cable TV and large balconies to make the most of the stunning views over the Pacific Ocean. With facilities including an outdoor swimming pool, heated indoor swimming pool, children's wading pool, spa, sauna, tennis court and BBQ facilities. Maintenance Notice: Maintenance work is being carried out on the pool decking area, lift landings and reception area until 10 December 2017. The pool and BBQ area will be closed throughout this time. BreakFree Longbeach management team wish to apologise in advance for any disturbance this may cause and encourages you to take advantage of our heated indoor pool facilities and the beach only 50 metres away. ... more   less 
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Also Known As:
Breakfree Longbeach Hotel Surfers Paradise
BreakFree Longbeach Resort Gold Coast/Surfers Paradise

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