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“Great hotel, unexpected bonuses, lovely lovely lovely!”

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Alpha Sovereign Hotel
Ranked #19 of 33 Hotels in Surfers Paradise
Reviewed May 4, 2011

My three day unwind started with a free upgrade (love that!), helpful friendly and efficient staff, gorgeous pool, long enough to do laps, with lots of loungers, nice gardens, and a clean spacious room with a comfortable bed. Cheap internet in the foyer, a nice small restaurant bar with great food, free luggage storage on my last day, reception staff who could read my mind and anticipate my needs... big screen tv, huge modern bathroom with a bath... It was everything I'd hoped for and much much more. And I'd booked it online for just $80 per night!!! Truly outstanding value for money. Only negative I can think of is the carpet had some older stains and iron burns, otherwise room was great.

  • Stayed: March 2011, traveled solo
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Thank orourkenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, General Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 31, 2011

Dear Guest,

Thank you for taking the time to provide us with your review of our hotel, and it is great to hear that you enjoyed your stay with us. At Australis Sovereign Hotel we pride ourselves on providing excellence in customer service, and great value for money and we were truly thrilled to hear that you thoroughly enjoyed both!

I look forward to personally welcoming you back on your next stay.

Warm Regards,

Vincent Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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769 - 775 of 882 reviews

Reviewed April 30, 2011

My husband & i stayed in room 702 and found it fantastic. It was clean, bed was comfortable, balcony had sea views, bathroom was large, air-con worked and when the door was shut there was no road noise (the carpet colour did make the room seem dated) . The reception staff were friendly and helpful and the breakfasts were delicious. We had no trouble finding a car park and would definitely stay there again.

  • Stayed: April 2011, traveled as a couple
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1  Thank Goana_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, General Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 31, 2011

Dear Guest,

It is great to hear that you enjoyed our spacious and comfortable rooms, friendly staff and delicious breakfast. At Australis Sovereign Hotel we pride ourselves on providing excellence in customer service, and great value for money. I have passed on your feedback to the staff involved and it is a great motivator for us all to hear our guests are enjoying their stay.

I look forward to personally welcoming you back on your next stay.

Warm Regards,

Vincent Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2011

Thanks to Keval and Brad D., at the front desk and shift manager respecitvely, our stay was wonderful! They both went out of their way to make sure we were happy and to accomodate us. In fact, every staff member we encountered was friendly and a pleasure to interact with. Brad and Keval really made the difference and turned a pleasant stay in to a wonderful and memorable stay!
The property is in a great location, quiet, yet only 2 short blocks from and within sight of the beach.

  • Stayed: March 2011, traveled as a couple
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1  Thank lawilliams33139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2011

We had a large room which was more akin to an apartment with a separated living and bedroom area. The living area had a CRT television, table and chairs for dining and some sofas. There was also a kitchenette area with a small fridge, sink, microwave and toaster (no hob). The carpets throughout were stained and even had iron burn marks. It had a older style bathroom with a fixed shower head over the bath – although the water pressure was variable and not constant.

  • Stayed: March 2011
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Thank _En__Kay1_
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, General Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 31, 2011

Dear Guest,

Thank you for taking the time to provide us with your review of our hotel, and it is great to hear that you enjoyed your stay with us overall. At Australis Sovereign Hotel we pride ourselves on providing excellence in customer service, and great value for money. I have passed on your feedback to our staff and it is a great motivator for us all to hear our guests are enjoying their stay.

Thank you also for bringing to our attention the issues you experienced with your room, and I can assure you we are always working to continually improve our hotel.

I look forward to personally welcoming you back on your next stay.

Warm Regards,

Vincent Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 22, 2011

I have never taken the time to write a review, weather it had been good, bad or ugly, but i feel compelled to write one for this hotel as they made our stay a pleasure. Firstly i would like to say that my friend and i rang to have our stay date changed because of a death in the family. I said to my friend that they would never say yes to that, but they did and with no fuss what-so-ever!We did not have to end up changing the date as the funeral was the day after we returned but we were so thankful that they had the empathy to even consider it. The day we arrived, the mattress protectors had not been changed in our room...yuk, but without a fuss or rudeness they moved us to another room, with a great view of the pool. This room was clean and spacious.Whenever we wanted extra tea, coffee, sugar etc, always given to us with a smile. Hotel was in a good locale, bus outside your door and beach just 2 streets away - 2 min to get there. We also asked for a late checkout and that was no problem either! I would like to say a big thankyou to all the staff that were working the date 20st march - 22 march, especially Brendan. we will recommend your hotel to other people. Sue and Lee

  • Stayed: March 2011, traveled with friends
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Thank suzie095
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_sovereign, General Manager at Alpha Sovereign Hotel, responded to this reviewResponded August 31, 2011

Dear Guest,

Thank you for taking the time to provide us with your valuable feedback, and it is great to hear that you enjoyed your stay with us. At Australis Sovereign Hotel we pride ourselves on providing excellence in customer service, and great value for money and it truly was fantastic to hear that our dedicated and friendly team made your holiday a delight. I have passed on your feedback to the staff involved and it is a great motivator for us all to hear our guests are enjoying their stay.

I look forward to personally welcoming you back on your next stay.

Warm Regards,

Vincent Wilson
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2011

My wife and I stayed here for about a week back in January. The hotel is fairly central with about a 10 minute walk to Surfers proper. There are bus stops right outside the hotel and the beach is only a couple of streets over.

In general we enjoyed our stay at Australis Sovereign. We had an early hiccup with our room having twin beds instead of a queen. :-( Rest assured my wife was not very happy about this! I complained about this and few a days later we were upgraded to a full suite with a kitchen and spa pool. :-)

I've given this hotel a rating of 3 stars (average) as there is no option for "good". The hotel itself is definitely of above average standards.

  • Stayed: January 2011, traveled as a couple
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Thank Aucks37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2011

We got a deal for this hotel that sounded almost too good to be true . Along with some of the reviews in here it left us with a slight feeling of trepidation for our stay - we certainly need not have worried.

Our first impression was fantastic - we arrived early in the morning several hours before check in , we had two surfboards on our car which we wanted to have stored so as we could go out for the day and not worry about them. The guy on the front desk was very friendly , very helpful and had a great sense of humour , he had all the attributes required of great customer service and was a fine representative of the hotel. He also securely stored our boards without issue.

Late that day we seamlessly checked in . I should of also said our initial bookings were easily done via phone with no issues and a confirmation email was promptly sent .

The room was huge ! We had a one bed family suite - OK it was on the first floor so had no view at all but it was massive ! Biggest hotel room I have ever been in, by a long long way . Sep bedroom , good size bathroom and then a large lounge and then another area off the lounge with 2 single beds . Huge, with more than enough space. A mini kitchen with fridge ,microwave and dishwasher (?) was also there. Flat screen TV with some cable stations and Two balconies , very impressed !

Beds were fine and we all slept very well , even though we were on level one and close to the street and highway - rooms were very quiet , very little outside noise could be heard once the balcony doors were shut .

Parking was secured downstairs and we had no trouble getting a spot whenever we tried .

Pool was great - good sized laggon style with waterfall feature and pleasant temperature , nice hot spa , sauna , small gym and a games room made up the leisure activities.

We had breakfast in the Restaurant - and it was fine - standard buffet style but well stocked and replenished regularly - staff were friendly and helpful .Restaurant was well located with nice balcony area overlooking the pool along with plenty of indoor eating.

Gardens were neat and well manicured .

All in All this is a very nice hotel.

My only concerns were - the room was not serviced as part of our deal - we didnt realise this and wondered why we didnt get clean dry towels or have our beds made up , a quick call to reception and they explained and gave us fresh towels . If you want clean pool towels , which are supplied in the room , you apparently need to pay $2.00 per towel so be aware to hang your towel to dry after each use . The biggest concern for us was , there are signs in your room saying that if you set the fire alarm off there is a $950.00 fee, this had us all worried - whilst we certainly dont smoke or nor did we cook , we were concerned that the steam from the showers may activate the alarms as there was a fire alarm in the bathroom - thankfully this didnt occur . The only other issue to be aware of is that it is a little too far to walk into Surfers especially at night , however there is a bus stop very near by.

We thoroughly enjoyed our stay and would definitely stay here again and can easily recommend this hotel .

  • Stayed: March 2011, traveled with family
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1  Thank rosslou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Alpha Sovereign Hotel

Address: 138 Ferny Ave, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Australis Sovereign Hotel)
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Surfers Paradise
#11 Spa Hotel in Surfers Paradise
#15 Luxury Hotel in Surfers Paradise
Price Range: $97 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Alpha Sovereign Hotel 4*
Number of rooms: 180
Official Description (provided by the hotel):
Alpha Sovereign Hotel Gold Coast (formerly Australis Sovereign) is just the place to stay for a quiet retreat in Surfers Paradise, while still having easy access to beaches, shopping, dining and attractions. Situated on the Broadbeach side of Surfers Paradise, you can enjoy the best the area has to offer by day or night but swiftly escape the hustle and bustle when you arrive back at the hotel. Alpha Sovereign features mid-rise twin towers with a wide range of contemporary hotel rooms and suites - most with balconies overlooking the Gold Coast Hinterland, the hotel complex and pool, or Surfers Paradise skyline with ocean behind. Arrive to a bright and breezy lobby and reception area that flows through to Flavours Restaurant and bar. Flavours offers a relaxing alfresco terrace where guests can enjoy a delicious meal, catch up for a drink or kick back for some quiet reading time. The intimate lagoon pool and spa is surrounded by lush tropical gardens and shady pockets to relax in. Or soak up the sun on poolside lounges, just a few steps from Flavours bar to order a drink or snack. For the kids, the pool has a shallow sandy area, ideal for a splashing and water fun. Alpha Sovereign Hotel also has a games room with video games, board games and other indoor activities for children. ... more   less 
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Also Known As:
Australis Sovereign Surfers Paradise
Australis Sovereign Hotel
Surfers Paradise Australis Sovereign
Alpha Sovereign Hotel Gold Coast/Surfers Paradise

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