we stayed at this apartment for 3days from the 24/08/13. as soon as we arrived we were told that our room was not ready, this was after we were asked what time we would like to check in. once we got to our room our first impressions were "nice". we then noticed a locked door and at first thought it was a storage room. on later investigations we were told that it was the master room with ensuite and because we requested a 1bdrm they have to lock this room. so no ensuite!.
my wife then went to use hair dryer.. couldnt find it. phoned reception and asked if the rooms had one. we were told "if there isnt one there then no". Proceeded to go down to reception and show them the booking form stating that rooms have dryers. Comment was " oh it must be locked in the ensuite, here have this one that is in our drawer".
Apartment is outdated with door handles loose. You can barely see out of the windows through the dirt.
I have stayed at other breakfree resorts and never had this problem. Never had the ensuite bathroom locked before.
First time stayed here...last time staying here!!!
- Official Description (provided by the hotel):
- Offering family friendly facilities and the perfect getaway atmosphere, BreakFree Peninsula is the perfect location for your next holiday. **PLEASE NOTE** Air-conditioning is on request/subject to availability. For your convenience we cannot accept bookings for same day arrivals outside of reception hours. Please phone during normal business hours prior to arrival to arrange after hours check in. Once a booking has been made we accept NO CANCELLATIONS OR AMENDMENTS to that booking. Party Policy: • Parties are not permitted in apartments • Registered guests only are permitted in apartments after 10pm • Excessive noise will not be tolerated Failure to comply with the above will result in the eviction of the guest/from the property. The property reserves the right to retain all accommodation paid. BreakFree Peninsula Lift and Lobby refurbishment will take place between 1/8/17 until 1/12/17, between levels 1- 46. We apologise in advance for the inconvenience this may cause. *clearance 1.9 ... more less
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- Also Known As:
- Breakfree Peninsula Hotel Surfers Paradise
- Peninsula Hotel Breakfree
- Peninsula Apartments
- Surfers Paradise Peninsula
- Breakfree Peninsula Gold Coast/Surfers Paradise