We got a really good deal for 7 days to stay at one of the breakfree's in surfers paradise. We chose the peninsula and I must say, if we had paid full price I would've demanded my money back and changed hotels.
The first room we got put into was filthy, there was dust on everything and toothpaste on the back of the bedroom door and had only ceiling fans, no air conditioning. You must request it if you want it?!?!?!?!? We then asked to change to a different room as without air con the room was so stuffy and hot.
It was as though we were an inconvenience to the staff member behind the counter.
After she was all 'set up' she managed to find us another room. Again, the cleanliness was questionable.
As we have stayed at the Breakfree on George st in Sydney, our expectations were quite high. Needless to say we were extremely disappointed.
The location is great as you are in the heart of Surfers and the pools were quite nice but I would never return to this hotel.
I would recommend the cleaning staff be re-trained and the staff to be taught about customer service.
- Official Description (provided by the hotel):
- Offering family friendly facilities and the perfect getaway atmosphere, BreakFree Peninsula is the perfect location for your next holiday. **PLEASE NOTE** Air-conditioning is on request/subject to availability. For your convenience we cannot accept bookings for same day arrivals outside of reception hours. Please phone during normal business hours prior to arrival to arrange after hours check in. Once a booking has been made we accept NO CANCELLATIONS OR AMENDMENTS to that booking. Party Policy: • Parties are not permitted in apartments • Registered guests only are permitted in apartments after 10pm • Excessive noise will not be tolerated Failure to comply with the above will result in the eviction of the guest/from the property. The property reserves the right to retain all accommodation paid. BreakFree Peninsula Lift and Lobby refurbishment will take place between 1/8/17 until 1/12/17, between levels 1- 46. We apologise in advance for the inconvenience this may cause. *clearance 1.9 ... more less
- Reservation Options:
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- Also Known As:
- Breakfree Peninsula Hotel Surfers Paradise
- Peninsula Hotel Breakfree
- Peninsula Apartments
- Surfers Paradise Peninsula
- Breakfree Peninsula Gold Coast/Surfers Paradise