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“We have never felt more unwelcome and the place was a mess.”

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Pacific Plaza Holiday Apartments
Brussels, Belgium
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“We have never felt more unwelcome and the place was a mess.”
1 of 5 bubbles Reviewed November 20, 2011

This is probably one of the most difficult things I have ever written. You can see from my previous reviews that I have been a huge fan of this place for many years. We recently had the opportunity to return prior to heading overseas for an extended skiing holiday. The first thing we noticed was that alot of money has been spent on the place (new pool & pool area, new BBQ area) On the surface it looked impressive. But try using the new facilities and you will quickly discover that it is mutton dressed up as lamb. The BBQ's are inadequate and absolutely filthy. When I queried the 'new' management they simply said "it had been cleaned earlier."
The cleanliness of the pool, the reception area, the grounds and our room were second rate and certainly not what we had experienced in previous years. The new managers have let the place go. It is difficult to say but I will never return! I cannot recommend this property.

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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelbug61u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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56 reviews from our community

Traveler rating
    21
    21
    6
    5
    3
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29
7
2
Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 25, 2009

Spacious, clean, modern, comfortable, kitchen fully equipped, most importantly, it's only one street to the beach! Wake up everyday to the sound and smell of the ocean baby. =D

Stayed December 2009, traveled with family
Helpful?
1 Thank LoxyEvvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level Contributor
59 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed February 1, 2009

We spent a week at the Pacific Plaza apartments and had a range of family from grandparents to teenagers. It was a great time for the kids - with the theme parks, beaches, esplanade shopping - and also relaxing for those that preferred to just read a book. The apartment was well located, near the shopping and theme parks. Clean and had all the amenities (dishwasher, laundry, oven). I would have liked for the apartment to have air conditioning as some nights were very hot. There was a sea breeze but as I prefer not to leave the doors open at night, the breeze in the room was limited. Other than that, great apartment and definitely recommended. Bring your own extra towels, need to buy dishwasher, laundry detergent, etc as they only supply enough for a 2-3 days stay.

  • Liked — Location
  • Disliked — No Air conditioning
  • Stayed January 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Malaysian_suzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, NSW
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 29, 2008

My husband and I have been staying at Pacific Plaza for more than 23 years. The first time, we went as a couple with some friends back when I was 19 and now go there with our kids who are now in their mid to late teens.

Pacific Plaza is an excellent place to stay, the views are beautiful, the rooms are very clean and have everything you need. Also, the staff are very friendly and helpful. Not to mention, the rates are fantastic, even in peak season.

It is so central to everything. A beautiful short stroll along the beach, which is at your doorstep, will take you directly into Surfers. Shops and Alfresco dinning are at your fingertips.

We are returning in early January 09 for a short stay of 4 nights because we love it so much. We would never consider staying anywhere else when we stay at the Gold Coast.

  • Liked — Very clean & spacious
  • Disliked — No airconditioning but great sea breeze
  • Stayed September 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank na2311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Ontario
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 20, 2008

I had the pleasure of living in Pacific Plaza ffrom Jan 2006 - Nov 2006. I loved every minute of it! The accomodations are spacious, well maintained and have excellent amenities. Dishwashers, washers and dryers in every unit! The view from every room is spectacular.... sunrise and sunset views! Beautiful!
Walking distance into the heart of Surfers Paradise is perfect. Far enough away from the crowds and noise, but close enough to take advantage of all the cafe's, shops, and bars.
Building security is great, and the pool and hot tub are perfect when the beach is too windy or cool!
All in all, the perfect place to stay in Surfers. I can't say enough about this hotel, other then FABULOUS!

  • Liked — Literally 10 steps to the beach!!
  • Stayed January 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Canuck051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 bubbles Reviewed September 2, 2007

Myself my husband and our 3 young children stayed in the Pacific Plaza for 13 nights, we booked direcly with Gerard through e-mails and phone calls at the Pacific Plaza and everything was great. The appartment we had (No17) was on the 4th floor. The sea view was absolutely amazing, the appartement was very clean, and all self-catered, dishwasher, tumble dryer and washing machine, we even got a cot for our 2 year old. Sheets and all towels were changed once during our stay. The appartment building is just a few minutes away from the local buses for all major attractions, a quick stroll to the local convenience shop, a 15 mn walk from the center of Surfer Paradise and accross the road from the amazing beach. The location was so ideal that we didn't need to rent a car. Our transportation from Brisbane airport and back and all our tickets to the theme parks and zoo was done through Pacific Plaza. Their service was excellent.

  • Liked — Big - Clean - Amazing view -
  • Disliked — Nothing that I did not like
  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank framboisePenang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed September 9, 2006

I saw the review on this site and thought I had to check it out for myself. Indeed these apartments are fantastic. They are large with plenty of space for the whole family. Accross the road is the beach and the views from our balcony were to die for. Enjoyed our time there so much we have booked ahead for next year. The office staff were so helpful and couldnt do enough for us to make sure our stay was comfortable. They assisted with all aspects of planning our daily activities....thanks guys we really appreciated it. Cant wait to go back.

  • Liked — The Location
  • Disliked — Leaving
  • Stayed July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
8 Thank travelbug61u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pacific Plaza Holiday Apartments

Property: Pacific Plaza Holiday Apartments
Address: 142 Esplanade, Surfers Paradise, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Beach Fitness Center with Gym / Workout Room Swimming Pool
Hotel Style:
Ranked #66 of 122 Specialty Lodging in Surfers Paradise
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pacific Plaza Holiday Apartments 3.5*
Number of rooms: 25
Reservation Options:
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Also Known As:
Pacific Plaza Holiday Apartments Hotel Surfers Paradise
Pacific Plaza Holiday Apartments Gold Coast/Surfers Paradise

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