I quickly booked Sunday afternoon online for 4 days, flying in that evening outside front desk hours approx 6.30pm, got a bad vibe from staff on entry, "like how dare you come this late and annoy me". Tues evening finished business consulting conference late and went to dinner with colleagues and not until got to hotel I realised I had misplaced/lost key to my room. I press after hours button and call centre/operator answers and to my surprise says will cost $50 for them to call hotel manager and to get me into hotel room. I say "what, surely this is part of the service of a hotel". I was totally gobsmacked. Had no choice, or sleep on beach, so manager/care taker lady opens and give me a key after and only after I gave her $50 cash "for getting her out of bed" unbelievable. And to top it off on my departure she wanted $100 for the lost key........... Now as a marketing and business consultant this hotel either needs new staff or better systems cause they just lost one customer. And for every one unhappy customer they will share it with 7 people.............. my advice............ there is so much choice in Surfers.........go find a friendly place to stay at......... hope this helps.
- Official Description (provided by the hotel):
- The Chateau Beachside Resort is the ideal location for your next relaxing getaway. Only one block North of Cavill Mall, The Chateau Beachside is located in the heart of the shopping, dining and entertainment precinct. Featuring 3.5 Star rated facilities and the world famous sandy shores of Surfers Paradise just metres away, you're sure to find what you are looking for right here!Situated in the heart of Surfers Paradise, all units have spectacular ocean views of the famous Surfers Paradise beach below. ... more less
- Reservation Options:
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- Also Known As:
- Chateau Beachside Hotel Surfers Paradise
- Chateau Beachside Surfers Paradise
- Chateau Beachside Gold Coast/Surfers Paradise