We stayed here for 4 weeks to simply chill and had a great time. We were upgraded to a suite on 23rd floor fronting the ocean with views to the countryside as well - very pleasant. The furnishings in both the bedroom and living room/kitchen, although dated are very comfortable and functional with good sized TV in each room. A large balcony extends across both rooms with balcony furniture basic but adequate. The king bed was very comfortable with great pillows. The bathroom is very large with spa bath, plenty of bench space marble flooring and wall tiles and spacious separate shower. No noise from the corridor at all. Room maintenance was efficiently carried out daily at varying times and the maintenance personnel were very friendly.

The buffet breakfast is very generous and includes a range of both hot and cold dishes, the food was fresh and very adequate. Coffee is served or you can make your own. There were often many guests but this caused us little waiting time.

The Relish Restaurant is pleasant to sit in the lobby area both during the day and evening although with a restricted menu. We did not go into the main [breakfast] area of an evening as it lacked any atmosphere. The Tavern is a pub which is part of the hotel but accessed from outside, a very short walk, with a normal pub menu, very friendly, efficient service and we used it regularly.

The good sized pool is set in well maintained landscaped surrounds with plenty of pool lounges and other seating which was very pleasant to relax around although the weather was a bit cool.

Checking in and out was very efficient, all details were correct.

The staff throughout at reception, the restaurants and maintenance were very friendly, extremely pleasant and made our stay very enjoyable.

I have stayed in this Hotel for 5 nights during Aug 2019.

Check-in: When I arrived, the room was not ready and I have to deposit my luggage bags with the reception. When I returned later in afternoon, reception staff informed me that room was ready and all my luggage bags are already in the room. However these bags was not in the room and I have walk down to reception requesting for the luggage which take sometime before the reception staff is able to locate them. In short, don't communicate the wrong message to the visitor if you are not sure where are the luggage bags.

Location: Outside the main crowded areas such as Surfers Paradise Blvd (where many shops and fun place to be). Require 25-30 minutes walk to the main tourists Surfers Paradise Blvd area. Surrounding the hotel has very little shops/Restaurants. So you might need a car if you intend to stay in this hotel. However you are still able to access the beach by walking 5-10 minutes.

Room: Look very 80's. Marble floor for the shower room, carpet for the bed room area. I believed the tower that I have stayed in was from another hotel that Crown Plaza acquired as I can see logo of seashell printed on the windows. I have requested a room with ocean view and sofa bed. View was a disappointment as there are a few high rise building just in front of my room. I can't have any clear view of the ocean from my room at all. I have noticed the view from the door way facing inland looks more impressive instead. I am able to sleep quiet good during night time as I can listen to the sea wave while I sleep. In the morning, the wild birds would start singing just outside the balcony.

Room Cleanness: Saw bird dropping on the room balcony area during 3 of my 5 nights stay. Room housekeeping seems to think bird dropping is ok, but this can be consider a health hazards in my country (My room number is 2018 on the Gold Tower). In additional they did not bother to provide new bathing lotion everyday. I have to call house keeping almost everyday requesting for them.. (Come on.. I am there for 5 nights stay and hotel cannot expect me to use the same small bottle of bathing lotion for all 5 nights).

Breakfast: Typical American Breakfast buffet with some Asian Fried-Rice and Congee selection. Fruits was definitely mixed with "sugar water" to make them sweat. During breakfast, you will also noticed many Asian tourist from same tour group going after the same type of food. So be prepared some crowds during breakfast.

Welcome drinks: I was presented with 2 welcome drinks coupons during check-in as I am a IHG member. However they didn't let me know the bar counter closes around 9pm. On one nights, when I arrived at 9:40pm with the coupon, the staff told me to come back another day as they have already closed the bar. All i wanted was to have the beer to bring back to my room and yet they refused me on this. I can see the beer behind the bar and yet was refused with the drinks. Quiet disappointed as I realized the staff cannot even just give me the beer bottle....

Summary: Will I returned??? Most likely not as I don't think this hotel meet up the IHG Crown Plaza experience when I compare to other IHG hotels.

Let’s start with what I liked before what I didn’t... This hotel has excellent location to public transport with cascade gardens tram stop across the road perfect for where I had to be at the convention centre! All staff friendly when spoken with and great food! X2 free drinks also!

I picked this hotel over a apartment that I usually stay at as it is shown as a 4.5 star hotel & the price of this vs the apartment unserviced was the same so I picked CP. sad to say I’m disappointed in this hotel chain and won’t be staying again or recommending it I expected better.

On arrival I was upgraded from a queen room to a king SUPER, view over the pool and tram stop, but I before on the day on checkout after breakfast showed reception staff photos of my room - the curtains in detail, I don’t know if it’s mould or sun staining but if you were inspecting rooms you’d not miss this, yes I have photos to show as well as the ripped curtains (all right where you open/close them) I had to get mini bar guy to help me with the jug just “push” to open it to fill with water, um no push it and pull. The shower head if you twist it water comes spurting out from where the head meets the pipe. (Also advised reception) interesting carpet that looks majorly stained. Mascara or something stains on pillow cases & sheets - where you make the bed & I sleep again shouldn’t have missed this! Please see photos - also took these with Gold Coast icon Qdeck in the background so you can’t say it wasn’t your hotel. I couldn’t make the air con get hot even at 27 degrees it was cold.

Breakfast - I didn’t add a continental or anything so both times that was a issue, paying also a issue the 2nd time as I had to charge to my room then I paid reception as they couldn’t change my $$ would have thought you’d have enough to do this.

Dinner - loved this food at relish
The tavern I avoided even tho the steak deal was amazing but a woman on her own at night to a gaming bar yeah no thanks.