We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Crowne Plaza Surfers Paradise
Nearby Hotels
Novotel Surfers Paradise(Surfers Paradise)
$138
$100
Booking.com
View Deal
  • Pool
  • Beachfront
$305
$139
Marriott Hotels
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
Hilton Surfers Paradise(Surfers Paradise)(Great Value!)
$160
$133
Agoda.com
View Deal
  • Pool
  • Beachfront
Vibe Hotel Gold Coast(Surfers Paradise)
$76
$68
Booking.com
View Deal
  • Pool
  • Restaurant
Mantra Circle on Cavill(Surfers Paradise)(Great Value!)
$163
$143
Agoda.com
View Deal
Certificate of Excellence
  • Free Parking
  • Pool
Mantra on View Hotel(Surfers Paradise)(Great Value!)
$130
$84
Expedia.com
View Deal
  • Pool
  • Restaurant
Mantra Sun City(Surfers Paradise)(Great Value!)
$263
$99
Expedia.com
View Deal
  • Free Parking
  • Pool
Watermark Hotel & Spa Gold Coast(Surfers Paradise)(Great Value!)
$126
$95
Expedia.com
View Deal
  • Pool
  • Restaurant
Mantra Legends Hotel(Surfers Paradise)(Great Value!)
$97
$83
Expedia.com
View Deal
  • Pool
  • Restaurant
Wyndham Surfers Paradise(Surfers Paradise)(Great Value!)
$104
$99
Expedia.com
View Deal
  • Free Parking
  • Pool
Reviews (1,752)
Filter reviews
1,752 results
Traveler rating
639
750
253
62
48
Traveler type
Time of year
LanguageAll languages
More languages
639
750
253
62
48
Show reviews that mention
All reviewsgold towerrevolving restaurantfour windsrelish restaurantmain towerspa bathflorida gardensroom servicecorner roomtram stopbuffet breakfastking roomlarge bathroomtop flooran upgradeocean viewbit dated
FilterAll languages
Updating list...
966 - 971 of 1,752 reviews
Reviewed July 26, 2014 via mobile

Stayed a night. ..great location staff were ok...except could've been more helpful when asked for specific info. Found out more about it thru guest book but, would've been a wow experience had they been informative at point of check in (laundry service) the worst downer was the entrance to the pool n spa being right by the restaurant..awkward stares as we were dressed for the Pools...kinda off putting. .indoor facilities n probably a more discreet entry would make a difference.

Stayed: July 2014, traveled with family
Thank Nora A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded August 4, 2014

Hello Nora A,

Thank you for your feedback and review. Customer service is something that we pride ourselves greatly on, however I shall most certainly pass your feedback onto the team in regards to being more specific.

Best wishes,

Victoria
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014 via mobile

Brought the wife here. Our room was great and the staff were lovely. I think the hotel needs to do more for 'in hotel' activities. Good place for a short stay. My wife was excited to see that there was a spa but after following the signs and asking around, she was disappointed to be told that there is no spa in the hotel.

Stayed: April 2014
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded August 4, 2014

Hello Mark F,

Thank you for taking the time to leave us with your review and feedback. I shall bring your feedback forward for discussion.

All the best,

Victoria
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Check in was fast and efficient; the staff friendly. The Crowne has a je ne sais quoi, and is a favourite of mine.
We were part of a large group and they upgraded us to a King room with ocean view on the tenth. It was large and very comfortable. The Crowne is of a considerable age, formerly being the Parkroyal, but she seems to be weathering the years well, if our room was typical of the others. The organising of things for our convention was very satisfactory and the Crowne is well designed to this end. Sleep quality was great; parking is free; breakfast is only your average buffet type, and the hotel is bettered by others for location.
Sadly, I can’t let the issue of internet charges at the Crowne Plaza go unmentioned. It would seem that the management here is happy to be named as another member of the ‘Internet Hit Squad’. To be fair WiFi is free in the lobby but they gouge for the provision of cable in the rooms. Some top end hotels seem to be getting the message these days, but not here and not good enough I’m afraid.
Come on Crowne, you owe it to your customers to get fair dinkum with your internet charges.

Room Tip: A higher floor room on the ocean side has great views of Surfers Paradise.
  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
Thank TuckerFiend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded August 4, 2014

Hello TuckerFiend,

Thank you for taking the time to leave us with your feedback. Glad to read that you enjoyed your time with us and that we were able to upgrade you on your stay.

Thank yu for your feedback in regards to the internet, I shall pass this along to the relevant department.

Kind regards,

Victoria
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

We booked this hotel from a mystery deal online. We were pleasantly surprised with the room. It was very spacious, comfortable and clean. The bathroom is huge with a corner spa and separate shower. Great balcony with ocean views. We had a lovely romantic weekend away and would definitely recommend Crowne Plaza Gold Towers!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank AussiePos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 6, 2014

Hello AussiePos,

Thank you for taking the time to leave us with your review.

So glad that you enjoyed your time with us in the Gold tower.

Best wishes,

Victoria
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

We stayed at the Crowne Plaza at Surfers Paradise with our whole team. From the check in process to the check out process, from breakfast until after dinner drinks, the whole stay was more than expected. The food was great, the service was great and the venue was in great condition.

Room Tip: Sign up to the membership for free wifi
  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Adam L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded July 30, 2014

Hello Adam L,

Thank you for your review after your recent work conference here at the hotel. So glad that were were able to provide such a seamless stay for you whilst travelling for work.

Thank you for taking the time to leave us with your review.

Kind regards,

Victoria
Marketing Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews