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Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed October 7, 2013

I tend to come up at least a couple of times a year, when my partner comes for work. We always get a reasonable room with an ocean view. The bathrooms are lovely and staff make sure the rooms are beautifully clean. The restaurant/bar is lovely, staff always have a friendly smile. I like the location, a little bit out of town. I know it's been a bit a struggle for business's up there with all the construction of the light rail, so restaurants tend to come and go. My only small complaint is my partner will stay in excess of four times a year, but still has to explain he is a frequent visitor and has filled out all the relevant paperwork.

Room Tip: The second tower is quieter.
  • Stayed: July 2013, traveled on business
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1  Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 8, 2013

Hi Kate L,

Thank you for yours and your partners continued support of Crowne Plaza Surfers Paradise and for taking the time to leave us with your feedback. So glad to hear that you're a fan of our location, please slightly outside of the centre of Surfers Paradise and of our friendly staff. The Light Rail construction has taken a toll on some of the business along the Gold Coast Highway however, we are quite fortunate as the majority of that work has now passed our hotel and has moved into the centre of Surfers Paradise. We can now see the tracks and some of the stations are constructed down this way already which is very exciting for a 2014 launch.

I'm sorry to hear about your partners frustration in regards to having to complete paperwork on his visits, however it is a requirement that all guests, on every visit, fill out a registration card and provide us with identification and credit card details. Without knowing exactly what paperwork you are referring to, we also recommend booking directly through our website so that you are linked directly to your profile on file with us, as we cannot guarantee this will happen if you book with a third party site unfortunately.

Please contact us directly if it is something you would like to discuss further that we might be able to look into for you.

Kind regards,

Victoria
Marketing Executive

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1,069 - 1,075 of 1,653 reviews

Reviewed October 7, 2013 via mobile

Selected the two double bed room as a mystery hotel deal. Well worth the chance. Close enough to walk to Surfers or Broadbeach hubs. Room was big enough, plenty of light with a fantastic view of the ocean and the hotel pool area/gardens etc. Try the Crown Club sandwich, yum. Parking is underneath the hotel. I would definitely go back.

  • Stayed: October 2013
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1  Thank Kazarooni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 8, 2013

Hello Karen G,

Thank you for taking the tie to leave us with your feedback after your recent Wotif Mystery Hotel deal. So glad to hear that you had an enjoyable time with us and were a fan of the Crowne Club Sandwich and our complimentary guest parking at this hotel.

We look forward to seeing you again.

Kind regards,

Victoria
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

Stayed here overnight recently in a lovely suite overlooking the ocean. You can save a few $ if you book on wotif.com. Checking in and out was hassle free and with a smile. It's about a 1km walk to the Broadbeach restaurants/casino and probably a little more to Surfers. The buffet in the revolving restaurant is well worth it. Jump onto their website and have a look before booking as sometimes they have specials.

Stayed: October 2013, traveled as a couple
1  Thank LearneT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 8, 2013

Hello Learne B,

Thanks for leaving other travelers with some great tips on our hotel, we appreciate you taking the time to do so and for leaving us with your feedback.

King regards,

Victoria
Marketing Executive

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Reviewed October 2, 2013

The Crowne Plaza is a pretty standard hotel and is a couple of blocks from the beach. Rooms are reasonably spacious including good bathrooms and most have at least partial views of the ocean which is great.

However there isn't much close by ie 5 minutes walk. Broadbeach shops are about 20 minutes away and Surfers is about 25. Buses are just outside however and pretty good service.

Don't bother with the breakfast - not worth it.

Room Tip: Ask for a room away from the Gold Coast highway - it can be a bit noisy otherwise
  • Stayed: September 2013, traveled solo
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1  Thank Clare L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 3, 2013

Hello Clare L,

Thank you for taking the time to leave us with your feedback after your recent stay. Next time you stay with us, you'll have to try walking along the beach to either Surfers or Broadbeach, it is a really lovely walk, especially at this time of year.

Thank you for choosing Crowne Plaza Surfers Paradise.

Kind regards,

Victoria
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

These guys were great. Another hotel booking in the same town was stuffed up - but the staff here could not do enough to help me and put the situation right. They were polite, helpful and consistent in their manner. Great place to stay.

  • Stayed: September 2013, traveled on business
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Thank Yorkie2534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 3, 2013

Hi Yorkie2534,

Thanks for choosing Crowne Plaza Surfers Paradise, so happy to hear that you enjoyed your time with us and found our staff to so helpful.

Kind regards,

Victoria
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 29, 2013

Enjoyed 3 nights here. Paid a little extra for a north facing room with sensational view by day and even more spectacular by night. Great location, 5 minutes walk to two patrolled beaches, 10 minutes walk to Broadbeach shops and restaurants, easy access by frequent buses to just about anywhere you want to go on the Gold Coast, and soon to be located on the new light rail line. Breakfast was outstanding, didn't need lunch but almost needed bigger clothes after eating too much. Would gladly stay again.

Room Tip: Pay a little extra for a coastal view (but even looking inland from high up would be nice).
  • Stayed: September 2013, traveled with family
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Thank GlenAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded October 2, 2013

Hello GlenHSydney,

Thank you for choosing to stay at Crowne Plaza Surfers Paradise on your recent trip to the Gold Coast. It concertina sounds like you had a lovely recent stay with us, with all the tips you have left for other travelers.

Glad to hear that you were a fan of the breakfast (I am too!).

Thanks ever so much for taking the time to leave us and other travelers with your feedback, it is appreciated.

Kind regards,

Victoria
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 27, 2013

We booked at the last minute and got a pretty good deal. it is rated as 5 star. Whilst it is a nice hotel not really 4 or 5 star. We unpacked our own bags, took them to our room, parked the car...no concierge in sight. The room was Ok , a little tired..but very comfortable.
Check in was very good, check out not so friendly..
So overall a nice hotel, not really 5 star and needing a bit of a refurb..but good value for the wotif deal
We didnt eat there so cant comment, but broadbeach was only a $12 cab fee away with lots of great restaurants

  • Stayed: September 2013, traveled as a couple
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Thank pptuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded September 30, 2013

Hello pptuck,

I'm sorry to hear that upon first arriving at the hotel that you were unable to be assisted by Concierge, its unfortunate that our Concierge staff would have been helping other guests at the time of your arrival, so please accept my apologies for no having someone free to assist you with unpacking your car.

Glad to hear that you liked the hotel, thank you for taking the time to leave us with your feedback.

Kind regards,

Victoria
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range: $106 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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