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Crowne Plaza Surfers Paradise
Ranked #7 of 31 Hotels in Surfers Paradise
Certificate of Excellence
Malaysia
Level 6 Contributor
115 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Good hotel”
Reviewed April 28, 2013

We spent a few nights in this hotel and found it to be comfortable during our stay. Our room was big and had a view of the ocean from quite a distance. Room furniture was a bit dated. Claenliness was good in general. Breakfast buffet in the restaurant was very good with a wide variety of food, and there was also a fresh juice bar to make your own fruit concoctions. Check-in staff were friendly and helpful. Overall we enjoyed our stay here.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
1 Thank GlobeTrekker6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, June 23, 2013
Hi GlobeTrekker6,

Thank you for taking the time to review us on Trip Advisor - we appreciate it.
So glad to hear that you enjoyed our buffet breakfast and the juicer in particular, we do find it's a popular feature with our guests.

Best wishes,

Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,642 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (432)
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English first
goldcoast QLD
Level 6 Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed April 27, 2013

Crown Plaza as the best seafood buffett restaurant on the Gold Coast. The restaurant is called Four winds, it as a revolving restaurant that does a full 360 degree turn, so when you are eating you see all the differant views of the Gold coast, you can hardly feel that you are moving. The bugs and prawns are quite large and all the seafood is fresh and of good quality. The hot food as a large variety to suit all. The desert bar as a good selection. The price for Saturday & Sunday cost $72 other nights are cheaper. The restaurant as two sittings, one at 5 30pm till 7 30pm and the second sitting sitting is 8pm till 10pm. The restaurant is very clean, the staff do a very good job, the drink waiters come pretty much straight away to your table when you have been seated. The waitresses who clear the tables are on top of it all the time, never once had to ask them to take dirty plates away. This is our second visit here and will make it our local from now on. The only downside i find and that is our taste only would prefer a little more lighting, find it a little dark. The other is the oysters could do with being larger, found then to be very small, but other than that 100%.

  • Stayed April 2013, traveled as a couple
    • Value
    • Service
Helpful?
2 Thank lindarobinson123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, May 6, 2013
Dear lindarobinson123,
Many thanks for choosing to stay with us recently and for dining in our Four Winds 360 Restaurant - which is Queensland's only revolving restaurant.
Thank you for sharing your detailed and accurate comments and I am pleased you found everything to your liking.
We look forward to seeing you again soon!
Many thanks once again.
David Brown
General Manager
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New Delhi, India
Level 6 Contributor
566 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed April 26, 2013

I stayed here for two nights in August 2012. I was travelling alone; but I never felt myself wanting for anything. The hotel was fully-equipped & my room, well provided for. Being a single woman traveller, I never felt unsafe in the hotel.

I'd a superior twin room. The view from the room was of the town but being on one of the higher levels, was breath-taking nonetheless.The mini-bar was well-stocked. & the bathroom a great way to de-stress after a long day at the theme parks.

The service was prompt & friendly. The reception & concierge helped me consistently with guiding around the town. There is a small business center where I could access internet on a pay-per-use basis.

The breakfast was a great spread, catering to all tastes & appetites. A small American-style diner provided meals in a jiffy. The diner can be found at the back of the hotel, & has the entrance from outside. But they can add the bill to your hotel bill; so that is helpful. The area around the swimming pool was another great place to relax.

Whether you are travelling alone, or with a partner or with family, Crowne Plaza is definitely a good place to stay.

  • Stayed August 2012, traveled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank prpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, May 8, 2013
Hello prpa,

We're so glad to hear you enjoyed your stay with us here at Crowne Plaza Surfers Paradise and that our service was seamless for you.

Thank you for taking the take to leave feedback for us, we appreciate you doing so and look forward to you staying with us again.

Best wishes,

Victoria
Public Relations Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 26, 2013

Hair in the spa bath, grime around bathroom tap handles, stains on bed sheets, dirt and dust in complementary coffee/sugar tray, balcony tiles need re grouting, balcony corroded, dirty and stained windows the list just goes on and on. The place is filthy!!! Everywhere you look you see stains dust and dirt from very very poor house keeping. Even Hungry Jacks has free wifi and a better location. For half this price I have stayed in cleaner and better located hotels/motels. First and last time. Strongly not recommended!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GregoryKovaleff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, April 29, 2013
Dear GregoryKovaleff,
Firstly, please accept my most sincere apologies for the very poor standard of housekeeping which you experienced during your recent stay and rest assured I have followed up accordingly with my team to ensure future guests do not encounter similar issues.
I very much appreciate you bringing your comments to my attention and I do understand the Duty Manager also conveyed his personal apologies when you checked out on Sunday.
Whilst you have indicated you would not stay with us again - and I understand you sentiments accordingly, I would nonetheless appreciate the opportunity to redress your current poor impression of the hotel. Please do not hesitate to contact me if I can assist you personally at any time in the future.
David Brown
General Manager
david.brown@ihg.com
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Yulara, Australia
Level 5 Contributor
86 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed April 26, 2013

Stayed here for 4 nights with the family. It was a great central location to the beach, access and attractions especially good being out of the middle of the Surfers strip. Very nice rooms, great view, good food at breakfast and in room, and nice staff. Free parking is great.

Room Tip: Get a room overlooking the beach for a terrific sunrise
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andrew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria T, Public Relations Manager at Crowne Plaza Surfers Paradise, responded to this review, June 12, 2013
Hi Ferals23,

Thank you for choosing to stay with us at Crowne Plaza Surfers Paradise and for taking the time to leave us with your kind words, we really appreciate you taking the time to do so.

Best wishes,

Victoria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 25, 2013

Just spent one night at the Crown Plaza Gold Towers. We were upgraded to an ocean view room on 20th Floor! Very very nice! Views were unreal for sure and we were blessed with a full moon lit night and gorgeous sunrise!
King Size bed is super duper comfie!
Spa bath is a bit on the small size but worked ok. Shower is superb with good pressure and hot temperature easily achieved.
Left the balcony door opened all night to hear the waves!
Complimentary parking is great!
Just a few issues:
1. we were locked out on the balcony! thank goodness neighbours were on their balcony and called for help which arrived promptly!
2. Complimentary toiletries are very hard to dispense!
3. We did not have beach towels in our room and since reception is in main Crown Plaza building, we did not bother to get some from there and used our own
4. No wi-fi in room :(

Would I go back there? yes as the location is perfect!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ozmanon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 24, 2013 via mobile

I've been staying here on and off for work over the last few weeks. Comfy beds, large rooms, excellent staff, and great food. Room service is delivered on time, and the staff in the kitchen do everything they can to make sure early morning breakfasts are perfect.
5 minutes from the beach, and at night the area is well lit up for walking, especially the path along the beach. Nearby road works are not noisy, so don't let that put you off.

Stayed April 2013, traveled on business
Helpful?
Thank Julie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this review, May 6, 2013
Dear Julie S,
Many thanks for your recent ongoing patronage of the hotel and for posting your comments to the TripAdvisor community at large.
I am very pleased to hear we are meeting your expectations and once again, thank you for continuing to stay with us.
David Brown
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Surfers Paradise

Property: Crowne Plaza Surfers Paradise
Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
#7 Luxury Hotel in Surfers Paradise
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Surfers Paradise 4.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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