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“Decent hotel...”

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Crowne Plaza Surfers Paradise
Ranked #8 of 33 Hotels in Surfers Paradise
Certificate of Excellence
Reviewed March 1, 2013

I was here at the Crowne Plaza for a night stay. The check in staff were efficient and friendly.

There was nothing grand about the hotel but the lobby was clean, comfortable and inviting.

The room on the 21st floor was lovely and overlooked the ocean. Bed was enjoyable and the first thing I noticed was not a desk available. However, since I wasn't there for work, it was not such a big deal.

Room service was quite speedy compared to the other hotels I have satyed at recently and the Club Sandwich was quite enjoyable and well presented. If you have tried the club sandwich from the Hilton Surfers Paradise, you can see the comparison.

Bathroom was spacious and clean and had the usual amenities.

Overall, this is a decent hotel and certainly would stay here again if I am ever at the Gold Coast.

  • Stayed: February 2013, traveled solo
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Thank Mox_Fulder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded March 10, 2013

Dear Mox_Fulder,
Many thanks for choosing to stay with us recently and for subsequently sharing your feedback with the TripAdvisor community.
I was pleased to see you enjoyed your visit. I note your comment regarding the working desk and wish to advise these are available in our king rooms, so, if travelling on business I would certainly recommend guests book a king room.
Once again, thank you for choosing Crowne Plaza and for your feedback.
David Brown
General Manager

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1,280 - 1,286 of 1,718 reviews

Reviewed February 26, 2013

This is the second time we have stayed in this hotel the first was four years ago visiting our family from the UK unfortunately nothing has changed in four years,although I have to say the hotel is kept very clean with good parking below.

The staff are very friendly and helpful that was one of the reasons we went back.

Bedrooms if you book a corner room are very spacious with a large bathroom sea view to the front side view from the bathroom.

One of the main issues for me is the balcony I remember commenting to my husband on the last visit.
Very scary balcony barriers which are much to low and have glass panels with a gap a small child could get through.

You step down from your room which is a worry all you have do do is trip and you could be over the top, whatever you do don't drink and then go out on the balcony!!!!

The hotel is now looking a bit run down and in need of a refurb, the pool area hasn't changed while we were there the hot tub had to be closed not good at the height of the season with a packed hotel.

No pool umbrellas - not enough sun beds - only one pool shower - no pool toilets you have to walk through reception and down a corridor, I remembered this from last time not good when your wet and specially with young children.

One thing which is needed is a shop inside the hotel you could buy newspapers magazines suntan oil etc. as the hotel is not close to any shops you have to drive.

The revolving restaurant wasn't open for breakfast very dissapointed had to use the restaurant overlooking the pool, saying that the choice was very good and they catered for everyones needs.

My husband stays in Crowne Plaza hotels all the time for business mostly in the UK and I'm afraid it wasn't up to standard and don't think we would stay there again

Room Tip: Corner rooms are much bigger and have sea views and large bathrooms
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  • Stayed: January 2013, traveled with family
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Thank Jean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded February 28, 2013

Dear oldbird369,
Many thanks for choosing to stay with us again recently and I am very sorry for the inconvenience that was caused when we had to temporarily close the main tower spa pool (due to leaking pipework). This is now back in operation again.
I will certainly share your feedback with the team and I am very pleased to hear you found them all to be friendly and helpful.
Our revolving restaurant is open for breakfast every Sunday morning - and for lunch and dinner daily, otherwise breakfast is available daily in Relish Restaurant on the ground floor.
Once again, many thanks for sharing your comments, and for choosing to stay with us.
David Brown
General Manager

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Reviewed February 24, 2013

Stayed here for 1 night with work. The hotel itself meet all of my needs, although it could probably do with a refurb.

My biggest issue is it's location.

It's sort of in no man's land, half way between Broadbeach and Surfers Paradise.

  • Stayed: February 2013, traveled on business
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Thank Secco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded February 25, 2013

Dear Secco,
Thank you for choosing to stay with us recently.
Whilst I appreciate your comments regarding location, we do actually feel this is an advantage for many of our guests, who wish to be centrally located between both Surfers Paradise and the dining precinct of Broadbeach. One of the other advantages of staying here is our free parking for hotel guests - which you may struggle to find in either central Surfers Paradise or Broadbeach.
Once again, thank you for your patronage and I do hope we can be of service to you at some time in the not too distant future.
David Brown
General Manager

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Reviewed February 23, 2013

My husband and I stayed in the gold tower for our last night of our honeymoon and were blown away once again by the outstanding service of the staff.
We had booked a room and decided that we wanted to see if they had a corner unit or apartment available and without hesitation a lovely young lady was at our door and ready to show us an apartment. That we decided to take instead.
I will be definitely be booking the same room for our anniversary next yr and recommending the resort to everyone we know who wants value for money and excellent service.
Could not have asked for better customer service. Thankyou.

  • Stayed: February 2013
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1  Thank reichelnewlyweds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded February 24, 2013

Dear reichelnewlyweds,
Firstly, many congratulations on your recent wedding and thank you for choosing to spend the last night of your honeymoon with us.
I am very pleased you found the facilities and services to your liking and we look forward to welcoming you for your first anniversary next year. Thanks again.
David Brown
General Manager

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Reviewed February 21, 2013

Staff were very helpful and polite, happy to help with directions and how to get to places.
The room was clean and bed was comfortable, we had two balconies with great views of the ocean.
Also visited the revolving resturant, lots of food on offer for the banquet and all tastes great :-)

Stayed: February 2013, traveled as a couple
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded February 24, 2013

Dear Rebecca B,
Thank you for choosing to stay with us recently and I am very pleased to see you had a "great stay".
I do hope we have the opportunity to be of service to you once again in the not too distant future.
David Brown
General Manager

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Reviewed February 21, 2013

Stayed here for 2 nights. Overall I feel the hotel needs refreshing, cos things r getting a little run down. Everything is still usable, but feels old... If your room is facing the sea, the view is good. One thing to note is that the rooms r rather small, so don't expect the typical Crowne Plaza kind of room size for deluxe rooms.

  • Stayed: November 2012, traveled on business
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Thank samuelp82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded February 24, 2013

Dear samuelp82,
Thank you for choosing to stay with us recently and for sharing your comments accordingly. We do have a variety of room types and sizes available, in both our towers. Most of our rooms comprise of two double beds, which is convenient for families, or king rooms which feature one king bed. We also offer a number of suites in either tower, should guests require additional space.
Once again, thank you for choosing to stay with us and I do hope you have the opportunity to visit the Gold Coast again soon.
David Brown
General Manager

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Reviewed February 16, 2013

What excellent staff - we got upgraded to a suite with a wrap around balcony and a bottle of champagne on ice and box of hand made chocolates each evening on return - Views from bath would make you think you are actually in the surf!

  • Stayed: April 2012, traveled as a couple
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Thank ronanocathain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidMBrown, General Manager at Crowne Plaza Surfers Paradise, responded to this reviewResponded February 24, 2013

Dear ronanocathain,
Thank you for choosing to stay with us recently in our Gold Tower and for sharing your comments accordingly with the TripAdvisor community.
David Brown
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Surfers Paradise

Address: 2807 Gold Coast Hwy, Surfers Paradise, Gold Coast, Queensland 4217, Australia (Formerly Parkroyal)
Phone Number:
Location: Australia > Queensland > Gold Coast > Surfers Paradise
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Surfers Paradise
#3 Romantic Hotel in Surfers Paradise
#3 Business Hotel in Surfers Paradise
#4 Family Hotel in Surfers Paradise
Price Range: $111 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Surfers Paradise 3.5*
Number of rooms: 374
Official Description (provided by the hotel):
Crowne Plaza Surfers Paradise is set amongst lush tropical gardens. The heart of Surfers Paradise, Broadbeach, Jupiters Casino, surf beaches and some of the best shopping in Queensland are all within walking distance of the hotel. The majority of rooms boast Pacific Ocean views and all rooms have their own balconies. The hotel features two restaurants and bars including Queensland’s only revolving restaurant, Four Winds 360°, 26 floors above the beautiful Gold Coast. The hotels conference facilities can accommodate from 10 to 550 people in a variety of styles. Hotel facilities include two swimming pools (1 heated) with hot spas and sundecks, tennis court and gymnasium. Crowne Plaza Surfers Paradise is your starting point for a host of recreational and entertainment activities that vary from theme-parks to championship golf courses to restaurants or non-stop nightlife. Whether you're looking for fun and adventure or simply want to relax and soak up the sun that the Gold Coast is so famous for, you'll find it when you experience Crowne Plaza Surfers Paradise. ... more   less 
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Also Known As:
Crowne Plaza Surfers Paradise Hotel Surfers Paradise
Surfers Paradise Crowne Plaza
Crowne Plaza Surfers Paradise Gold Coast

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